In this conversation, Dr. Marian Siwiak and Artur Guja discuss the challenges and opportunities of implementing AI in the finance sector with Neil Lathia from Gradient Labs. They explore the complexities of building AI solutions in regulated environments, the importance of understanding customer vulnerability, and the role of empathy in AI interactions. The discussion also touches on the evolving nature of AI development teams and the implications of AI on employment and business operations.
Takeaways
- AI is still relatively new in many financial environments.
- Building confidence with stakeholders is crucial for AI adoption.
- Understanding customer vulnerability is essential for effective AI support.
- Empathy in AI involves understanding before providing solutions.
- The future of AI may involve less operational overhead and more efficiency.
- AI's impact on employment is significant, especially in customer-facing roles.
- AI can mimic empathy but lacks true emotional understanding.
- The roles within AI development teams are evolving and collapsing together.
- There is a reluctance to adopt AI due to fear of potential failures.
- AI's ability to navigate complex customer interactions is still limited.
Relevant links:
Gradient labs: https://gradient-labs.ai/
Neal's Github page: https://nlathia.github.io/
Neal's Medium page: https://neal-lathia.medium.com/
Popular Podcasts
Stuff You Should Know
If you've ever wanted to know about champagne, satanism, the Stonewall Uprising, chaos theory, LSD, El Nino, true crime and Rosa Parks, then look no further. Josh and Chuck have you covered.
Las Culturistas with Matt Rogers and Bowen Yang
Ding dong! Join your culture consultants, Matt Rogers and Bowen Yang, on an unforgettable journey into the beating heart of CULTURE. Alongside sizzling special guests, they GET INTO the hottest pop-culture moments of the day and the formative cultural experiences that turned them into Culturistas. Produced by the Big Money Players Network and iHeartRadio.
Crime Junkie
Does hearing about a true crime case always leave you scouring the internet for the truth behind the story? Dive into your next mystery with Crime Junkie. Every Monday, join your host Ashley Flowers as she unravels all the details of infamous and underreported true crime cases with her best friend Brit Prawat. From cold cases to missing persons and heroes in our community who seek justice, Crime Junkie is your destination for theories and stories you won’t hear anywhere else. Whether you're a seasoned true crime enthusiast or new to the genre, you'll find yourself on the edge of your seat awaiting a new episode every Monday. If you can never get enough true crime... Congratulations, you’ve found your people. Follow to join a community of Crime Junkies! Crime Junkie is presented by audiochuck Media Company.