Customer Satisfaction Drives Commercial Cleaning Profits with Jeff Carmon * BCWA S9:E10

Jeff Carmon, CBSE - Manager, Member Services, Elite BSC, has over 40 years of experience in various industries, including 10 years with Frantz Building Services, and is now with Elite BSC.

Jeff's professional experience spans multiple industries, including natural gas, ministry, healthcare management, and commercial cleaning.

He has spent the past decade specializing in business development within the janitorial sector, notably through his leadership role at Elite BSC, a mastermind group dedicated to supporting and connecting commercial cleaning companies.

Jeff’s background covers a broad range of operational and growth-focused roles, making him well-versed in issues like employee retention, customer satisfaction, and strategic expansion.

His experience includes overseeing business operations, implementing training programs, and consulting on best practices for growth.

Jeff Carmon’s practical knowledge and industry insight provide a strong foundation for addressing the unique challenges faced by commercial cleaning businesses.

Reach out to Jeff via email: [e-mail]

or on LinkedIn at: https://www.linkedin.com/in/jeff-carmon-8b586041/

or Elite BSC

The key moments in this episode are:

00:00:00 - Introduction to Beyond Clean with Ace and Podcast Reach 00:03:10 - Guest Introduction: Jeff Carmon’s Diverse Career Journey 00:07:14 - Collaboration Over Competition in Janitorial Services 00:08:31 - Common Industry Challenges: Turnover and Customer Issues 00:10:02 - Strategic Growth and Market Understanding for Janitorial Companies 00:13:43 - Defining Business Growth Stages and the Importance of Strategic Planning 00:17:00 - Identifying Ideal Customers and Leveraging Outside Expertise for Growth 00:19:23 - Overcoming Industry Challenges Through Employee Training and Certification 00:22:50 - Customer Satisfaction as the Cornerstone of Sustainable Business Growth 00:25:29 - Innovating Cleaning Practices and Shifting Industry Narratives Post-COVID 00:27:36 - Emphasizing Health-Focused Cleaning for Workplace Wellbeing 00:30:02 - Selling Health Prevention Services in the Janitorial Industry 00:31:27 - Preparing Facilities for Future Pandemics with Proactive Cleaning 00:34:30 - Rethinking Customer Expectations and Pricing in Cleaning Services 00:39:52 - Growth Opportunities Through Health and Safety Messaging in the Cleaning Industry 00:41:40 - Planning an Engaging Leadership Conference in Louisville, Kentucky 00:44:00 - The Power of Giving and Growing at Industry Conferences 00:45:37 - Continuous Learning and Team Development in Building Services 00:47:27 - Coaching Wisdom: Serving Others as the Core of Business Success 00:48:43 - Personal Reflections and Travel Aspirations Beyond the Industry

 

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