Causonomics
Join our CEO, Jo Causon, as she discusses all things customer service, with frank and open conversations on how we centre the customer to benefit consumers, business, society, and the wider UK economy.
Episodes
This week, Jo Causon sits down with a very interesting guest - TV star, magician, and corporate speaker Ben Hanlin joins Causonomics to discuss his own career and how its evolved, as well as the surprising links between stage performance and customer excellence.
Music copyright: Kevin MacLeod
This week, Jo Causon catches up with former CEO of Adnams Brewery and current Chair of Norse Group, Andy Wood OBE, to chat about what makes great, differentiating, sustainable service.
Music copyright: Kevin MacLeod
This week, we move back into the financial world, as Jo sits down with Jane Sydenham, Investment Director, Rathbones. They discuss the intersection between the world of investment and the world of service, and what businesses can focus on to weather economic uncertainty.
Music copyright: Kevin MacLeod
Causonomics returns once more, with Jo Causon sitting down with inspirational entrepreneur and investor Joanna Jenson, creator of the Child's Farm skincare range.
Joanna and Jo discuss what it takes to be an entrepreneur and the challenges to be overcome, as well as why great service should be the cornerstone of any good brand.
Music copyright: Kevin MacLeod
This week, Jo is joined by improv comedian and accomplished business coach Neil Mullarkey, where they discuss the intersection between improvisation, thinking on your feet, and providing a more human and real service experience for your customers.
Music copyright: Kevin MacLeod
Angela MacDonald CBE, Deputy Chief Executive and Second Permanent Secretary with HMRC, joins Jo Causon this week to discuss her role, her approach to leadership, and how to keep up with a rapidly evolving customer landscape.
Music copyright: Kevin MacLeod
Jo catches up this week with decorated financial services leader Dame Alison Rose, where they chat about the importance of centring the customer and what business leaders can do to ensure a focus on customer outcomes.
Music copyright: Kevin MacLeod
Season 2 of Causonomics is back with a bang, as Jo sits down with the head of one of Britain's most beloved luxury retail brands. Tom Athron, CEO, Fortnum & Mason discusses how great customer service remains a key differentiator in a fast-changing customer landscape.
Music copyright: Kevin MacLeod
This week Jo Causon sits down with a legend in the business world, Sir John Timpson, to discuss how his unique management style has empowered generations of employees to provide differentiating levels of service for the business.
Music copyright: Kevin MacLeod
Jo Causon catches up with Dame Irene Hays, head of Hays Travel, where they talk about Dame Irene's fascinating career, and how great customer service has been a huge differentiator for Hays Travel.
Music copyright: Kevin MacLeod
In this week’s episode, Jo Causon sits down with Chief Economist and Head of Research at Panmure Liberum, Simon French, to discuss how a focus on customer service can lead to long term economic growth for the UK.
Music copyright: Kevin MacLeod
This week, ahead of the busiest quarter for retail, Jo Causon catches up with Sainsbury's CEO Simon Roberts to chat about the importance of customer loyalty and retention in an increasingly competitive landscape.
Music copyright: Kevin MacLeod
Join The Institute of Customer Service CEO Jo Causon as she chats with the Financial Times' consumer editor Claer Barrett, who discusses the impact of poor service from both a consumer and a business lens.
Music copyright: Kevin MacLeod
Join The Institute of Customer Service CEO Jo Causon as she chats with first direct CEO Chris Pitt about what it takes to be a customer-focused business leader.
Music copyright: Kevin MacLeod
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