🎙️ AI in Customer Service: Elevating Support with Smart Automation
AI is transforming customer service—enhancing efficiency, personalization, and automation while maintaining the human touch. But how can businesses strike the right balance between AI-powered automation and human support?
In this episode of The Day After Tomorrow, hosts Damien Bonnefoux and Mohamed AbdAlhamid sit down with Ganesh Hegde, AI strategist and Manager of Technical Support Engineering at Salesforce, to explore the future of AI-driven customer engagement.
Key Topics Covered: - The role of AI in modern customer service and support strategies - AI-powered automation vs. human interaction: Finding the right balance - Real-world use cases of AI chatbots, virtual assistants, and predictive support - Challenges, risks, and best practices for implementing AI in customer service - The future of AI in customer engagement and smart automation
Special Focus: AI-Powered Personalization & Proactive Support Ganesh shares expert insights from Salesforce and beyond, showcasing how AI is reshaping customer experiences, increasing efficiency, and proactively resolving issues before they arise.
🎧 Tune in now and discover how AI can elevate customer service and transform business success!
Popular Podcasts
Stuff You Should Know
If you've ever wanted to know about champagne, satanism, the Stonewall Uprising, chaos theory, LSD, El Nino, true crime and Rosa Parks, then look no further. Josh and Chuck have you covered.
Dateline NBC
Current and classic episodes, featuring compelling true-crime mysteries, powerful documentaries and in-depth investigations. Follow now to get the latest episodes of Dateline NBC completely free, or subscribe to Dateline Premium for ad-free listening and exclusive bonus content: DatelinePremium.com
New Heights with Jason & Travis Kelce
Football’s funniest family duo — Jason Kelce of the Philadelphia Eagles and Travis Kelce of the Kansas City Chiefs — team up to provide next-level access to life in the league as it unfolds. The two brothers and Super Bowl champions drop weekly insights about the weekly slate of games and share their INSIDE perspectives on trending NFL news and sports headlines. They also endlessly rag on each other as brothers do, chat the latest in pop culture and welcome some very popular and well-known friends to chat with them. Check out new episodes every Wednesday. Follow New Heights on the Wondery App, YouTube or wherever you get your podcasts. You can listen to new episodes early and ad-free, and get exclusive content on Wondery+. Join Wondery+ in the Wondery App, Apple Podcasts or Spotify. And join our new membership for a unique fan experience by going to the New Heights YouTube channel now!