Hoe bouw je een AI-agent die niet alleen intern wordt gebruikt, maar écht in contact staat met je klanten? In deze aflevering is Thomas te gast, AI-strateeg bij CM.com. Hij helpt bedrijven bij het ontwikkelen van customer facing agents – denk aan een shopping assistent die via jouw platform producten aanbeveelt, volledig afgestemd op de klant én jouw merk.
Dit is de grote volgende stap in AI. Maar waar begin je? Hoe bouw je betrouwbare agents die passen bij je merkidentiteit? En hoe voorkom je dat ze fouten maken, zoals hallucinaties of het geven van verkeerde adviezen? Thomas deelt concrete voorbeelden, tooling, valkuilen én best practices om morgen al zelf te starten.
In deze aflevering hebben we het over: customer facing agents, AI-strategie, conversational commerce, merkidentiteit, productdata, personalisatie, AI-tooling, guardrailing, AI-risico’s, CM.com, next-gen klantervaring.
Over deze podcast: Deze aflevering is onderdeel van de speciale reeks ‘AI in Product Development’, onderdeel van de Product Owner podcast. In de Product Owner podcast spreken we elke week met een interessante gast uit de wereld van product management en gaan we in op echte ervaringen, lessen en tactieken van product owners, ondernemers en specialisten. De Product Owner podcast is een initiatief van productowner.nl
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