Episode Summary: In this episode of From Coffee to Cases, Delisi Friday, founder of First Call Friday, explores how small law firm attorneys can protect their reputation and business by carefully managing referral relationships. Delisi outlines the warning signs of a troubled referral partnership, including lack of communication, one-sided referrals, misalignment in practice styles, and even unethical behaviors. She explains how to set clear expectations upfront, the four key questions attorneys should ask before entering a partnership, and how to navigate difficult conversations when things go wrong—all while maintaining professionalism and client focus.
Key Timestamps: 00:01 – Welcome to From Coffee to Cases with Delisi Friday 01:05 – Early warning signs of trouble in referral relationships 03:20 – The difference between one-sided vs. cross-referrals 07:10 – Stories of unethical behavior and how to protect your referral sources 12:45 – Red flags from misalignment in case handling and practice style 17:30 – Four essential questions to ask before starting a referral partnership 22:50 – How to salvage a struggling referral relationship without harming the client 27:35 – The importance of open communication and setting expectations 30:15 – Why some partnerships just aren’t the right fit—and that’s okay 33:40 – How to confidently approach tough conversations with referral partners 36:20 – Closing thoughts: protecting your reputation while growing your firm
About the Show: From Coffee to Cases is hosted by Delisi Friday, founder of First Call Friday. The podcast helps small law firm attorneys stop begging for leads and start building thriving practices powered by referrals and real relationships. Each episode shares actionable strategies to help lawyers grow with confidence, clarity, and stronger partnerships.
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