Justin shares a lighthearted, real-world episode about co-hosting in Gulf Shores — from a mouse stealing a slice of pizza to a guest walking a teacup pig on the beach and an HOA showdown — and how honesty, communication, and hospitality can turn disasters into five-star outcomes.
He also covers practical tips on setting expectations, handling guest complaints and reviews, and why focusing on the guest experience matters. Happy holidays and best wishes for the season.
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