Hosts: Nicole and Kelly
Guest: Kat Villanueva
Summary:
In this engaging and insightful episode, Nicole and Kelly welcome their first guest, Kat Villanueva, to discuss the transformative role of Virtual Assistants (VAs) in the home care industry. Kat, a seasoned entrepreneur and VA expert, shares her personal journey from a neurosurgical ICU nurse to a home care agency owner and eventually to founding a VA service. The hosts and Kat dive into the benefits of VAs, addressing common concerns such as language barriers, cultural differences, and best practices for integrating VAs into home care businesses. The episode is packed with practical advice, success stories, and a candid discussion on the future of home care with technology.
Key Topics Discussed:
Kat's Personal and Professional Journey:
Transition from nursing to home care agency ownership.
The inception of her VA service and its impact on her business.
The Role and Impact of VAs in Home Care:
Addressing common misconceptions and fears about using VAs.
Real-life success stories of VAs significantly reducing administrative costs and improving operations.
Best Practices for Working with VAs:
Importance of proper onboarding and training.
Strategies for effective communication and task delegation.
Overcoming Cultural and Language Barriers:
Insights into the Filipino culture and the high proficiency in English among VAs.
The importance of cultural understanding in global business services.
Future Plans and Aspirations:
Kat discusses potential expansions and new services for her VA business.
The hosts and Kat explore the evolving landscape of home care and technology.
Mentioned Links and Resources:
Olivia Professional Solutions (Kat's VA service) kat@oliviapros.com
Home Care Ops community https://www.facebook.com/groups/homecareops/
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