Hur var din resa? Det kanske är först på hemmaplan den leende gästen visar sitt missnöje för vänner och bekanta. Och drar med det varumärket i smutsen. Hur mäter man vad gästen upplever, och hur möter man upp det man mätt? Mathias Sabel har vigt sitt yrkesliv till att mäta, möta och förbättra, hör hans bästa tips! Och varför tog det honom två utbildningar att hitta hem till hotellbranschen..?
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