November 27, 2024 • 21 mins
In this episode of Inside Insight, hosts Ryan and Emma explore Dynamic Ship, a comprehensive shipping solution designed for SMBs operating within the Microsoft Dynamics 365 Business Central environment. The conversation dives into how Dynamic Ship streamlines shipping operations, enhances customer experiences with branded tracking, and boosts operational efficiency through real-time rate comparisons and analytics. From scalability and sustainability to cybersecurity and employee satisfaction, this episode unpacks the many facets of Dynamic Ship, demonstrating its potential to empower businesses to thrive in an evolving logistics landscape. Join us for practical insights and real-world examples of how this tool can reshape your approach to shipping and logistics.
Dynamic Ship: https://ShippingForDynamics.com Insight Works: https://dmsiworks.com
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Episode Transcript
Available transcripts are automatically generated. Complete accuracy is not guaranteed.
(00:00):
You're listening to Inside Insight, the podcast that dives into the latest innovations and strategies
in manufacturing, Distribution and Dynamics365 Business Central.
Brought to you by Insight Works.
This show features our hosts, Ryan and Emma as they bring you expert conversations, industry
insights and practical advice to help you stay ahead in this constantly evolving world.
Ryan (00:22):
All right, so today we're going to be looking at Dynamic Shift.
It's a shipping solution.
It's been generating some buzz, especially I think, in the SMB world.
Emma (00:32):
Yeah.
Ryan (00:33):
And, you know, I guess the mission for us today is to figure
out, you know, if it really lives up to the hype.
Emma (00:40):
Right.
Ryan (00:41):
Is it something that, you know, could really help your business?
And, you know, Dynamic Ship is all about trying to make shipping easier for SMBs.
Emma (00:49):
Yeah.
Ryan (00:50):
All within the, you know, Microsoft Dynamics 365 Business Central environment.
Emma (00:54):
Yeah.
And, you know, it's really addressing, I think, a pain point for a lot of SMBs out there.
I mean, think about it like you're juggling all these different carrier websites, Right.
Manually putting in all this data, worried about all these costs, errors.
Ryan (01:06):
Oh, yeah, for sure.
Emma (01:07):
It's a lot to manage and you know, that can really impact efficiency and
customer satisfaction.
Ryan (01:14):
Yeah, I can see how that'd be a constant headache.
Emma (01:16):
Oh, yeah.
Ryan (01:16):
So is Dynamic Ship kind of aiming to be that one stop shop to kind of take that all away?
Emma (01:21):
Yeah, that's exactly it.
I mean, instead of jumping between all these different websites, you can compare rates from hundreds of carriers.
Ryan (01:27):
Wow.
Emma (01:28):
Parcel, ltl, even ftl.
All within Business Central.
Ryan (01:32):
Right.
Emma (01:33):
So think about all the time you'd save.
Oh, yeah, just right there.
Ryan (01:36):
Yeah.
Time is money for a small business.
Emma (01:38):
Absolutely.
Ryan (01:38):
Now, one of the things that jumped out to me is this whole thing with the branded tracking pages.
Emma (01:42):
Yeah.
Ryan (01:43):
I mean, is that really something that SMBs need to be worrying about?
Emma (01:47):
Well, you know, it's all about creating like a more professional experience to your customers
and just having this consistent experience.
You know, when they're tracking their package, they see your logo, your colors, your messaging.
Ryan (01:58):
Yeah.
Emma (01:59):
It just reinforces the brand and elevates the whole customer experience.
Ryan (02:03):
Okay, I could see the value in that, especially for e commerce businesses.
You know, it's those little touches.
Emma (02:09):
Right, exactly.
Ryan (02:10):
That can make a difference.
Now, you mentioned handheld scanning.
Yeah, I mentioned that's a big deal for warehouse operations.
Emma (02:17):
Yeah, it really streamlines everything.
You know, the staff, they can scan packages, eliminate, you know, manually entering all that data.
So that means fewer errors, faster fulfillment.
Ryan (02:27):
So less room for, you know, those oops moments that can really slow things
down.
Emma (02:32):
Exactly.
Ryan (02:33):
Now what about businesses that handle, you know, a mix of small and large shipments?
Emma (02:37):
Yeah.
Ryan (02:38):
You know, can dynamic ship handle those different needs?
Emma (02:41):
Absolutely.
It supports both FTL and LTL shipments.
Ryan (02:45):
Okay.
Emma (02:45):
So, you know, imagine a small furniture business.
They could use Dynamic ship for everything from, you know, shipping a single chair
to a customer across town.
Ryan (02:55):
Right.
Emma (02:56):
To managing, you know, a full truckload for a large order that's going across the country.
Ryan (03:01):
So that kind of flexibility is really key for, you know, SMBs that are growing, their needs are changing.
Emma (03:05):
Yeah, absolutely.
Ryan (03:06):
Okay.
Now we've talked about efficiency, the customer experience, but what about the data side of things?
Emma (03:11):
Yeah.
Ryan (03:12):
I mean, does dynamic ship provide any insights into how well shipping's performing?
Emma (03:16):
It does.
And this is where it gets really interesting.
Ryan (03:18):
Okay.
Emma (03:19):
It's called the Dynamic Ship analysis app.
And it gives you this like, you know, deep dive into your shipping data.
You can track costs, carrier performance.
You can even like identify trends.
Ryan (03:30):
Oh, wow.
Emma (03:30):
Can help you optimize your entire shipping strategy.
Ryan (03:33):
So you're not just, you know, managing shipments.
Emma (03:35):
Right.
Ryan (03:36):
You're understanding them and using that to make better decisions.
Emma (03:39):
Exactly.
It gives you that power to make smarter choices about everything from
your carrier selection to your packaging, even to your overall logistics.
Ryan (03:49):
So it's not just getting it from point A to point B, it's doing it the smartest way possible.
Emma (03:53):
Exactly.
And that's where the real value is.
Ryan (03:56):
Now, all this sounds pretty good.
Emma (03:58):
Yeah.
Ryan (03:58):
But let's get specific.
Emma (03:59):
Okay.
Ryan (04:00):
How does dynamic ship actually impact different roles within an SMB?
Emma (04:06):
Okay, so let's start with the warehouse manager.
They're all about efficiency.
Ryan (04:10):
Yeah.
Emma (04:10):
Accuracy.
Ryan (04:11):
Right.
Emma (04:11):
Dynamic Ship with its scanning and streamlined processes helps them minimize errors,
reduce all that manual work and speed up order fulfillment.
Ryan (04:20):
Right.
Emma (04:20):
So imagine their relief when they see fewer shipping errors.
Ryan (04:25):
Yeah.
Emma (04:25):
Their teams more productive.
Ryan (04:28):
That makes sense.
I mean, a more efficient warehouse, that's going to mean happier employees.
Emma (04:33):
Right.
Ryan (04:33):
And you know, faster delivery for customers.
Emma (04:36):
Exactly.
Ryan (04:36):
What about someone in a more customer facing role, like say an E commerce manager?
Emma (04:40):
Yeah.
For them it's all about, you know, creating that wow factor, building customer loyalty.
Ryan (04:45):
Okay.
Emma (04:46):
And those branded tracking pages can really make a difference there.
You know, the customer can track their package.
They see that consistent brand experience from start to finish.
Ryan (04:54):
It's all about those little details that can elevate the customer journey.
Emma (04:58):
Exactly.
Ryan (04:59):
I bet it cuts down on all those.
Where's my package?
Emma (05:02):
Yeah.
Ryan (05:03):
Oh, yeah.
What about the people responsible for actually, you know, getting the packages out the door?
Emma (05:09):
Right.
So for shipping coordinators.
Ryan (05:11):
Yeah.
Emma (05:11):
Dynamic Ship takes away the guesswork.
I mean, with the real time rate comparisons, they can easily find the most cost effective
option for each shipment.
Ryan (05:20):
Okay.
Emma (05:20):
Saving the business money, making sure packages are sent the most efficient way possible.
Ryan (05:24):
So they're not spending hours jumping between websites comparing rates.
Emma (05:29):
Right.
Ryan (05:29):
They got it all right there.
Emma (05:30):
Exactly.
Ryan (05:31):
Huge time saver.
Emma (05:32):
Right.
Ryan (05:33):
What about the people who look at the bigger picture?
Yeah, the supply chain analysts, the operations managers.
Emma (05:39):
Right.
So it gives them the data they need to make those strategic decisions.
With Dynamic Ships analytics, they can analyze shipping costs, carrier performance and overall
efficiency.
And they can use that to optimize, you know, the whole supply chain, which
can save the business money in the long run.
Ryan (05:57):
It's like having this powerful tool that shows them everything that's going on with their shipping.
Emma (06:01):
Exactly.
Ryan (06:02):
And then we can't forget about customer service.
Emma (06:04):
Right, right.
They're often the ones dealing with all the shipping questions.
Yeah.
And so with Dynamic Ship, they have, you know, that real time tracking information.
Ryan (06:12):
Right.
Emma (06:12):
So they can provide customers with accurate updates and resolve issues
quickly.
Ryan (06:19):
So every team that's involved in shipping benefits in some way.
Yeah, that's a pretty good case.
Yeah.
Or how it could impact an SMB.
Emma (06:26):
It's about streamlining, reducing costs and ultimately creating
a better experience for everybody.
Ryan (06:34):
Now I'm curious about like real world results though.
Can you give us some examples of how Dynamic Ship is actually making a difference out there?
Emma (06:41):
Absolutely.
So let's start with customer satisfaction.
A common challenge for many businesses.
Ryan (06:46):
Right.
Emma (06:47):
Imagine an E commerce company and they're struggling with all these where's my package inquiries.
Ryan (06:52):
Right.
Emma (06:52):
It's frustrating for customers.
It puts a strain on the customer service team.
But by implementing dynamic shipments, they can provide customers those
branded tracking pages, real time updates and drastically reduce
those inquiries.
Ryan (07:08):
Makes sense.
Emma (07:09):
Leading to happier customers and a less stressed team.
Ryan (07:13):
So that's a clear example of how it can directly impact the customer experience.
Yeah, but what about the bottom line?
Does it actually help businesses save money?
Emma (07:22):
It can.
So imagine a manufacturing company that ships, you know, a high volume of products
every day.
Ryan (07:29):
Okay.
Emma (07:29):
They're using multiple carriers.
They're constantly looking for the best rates.
Ryan (07:32):
Right.
Emma (07:33):
Dynamic ships, real time rate shopping lets them instantly compare all those rates from
numerous carriers, and so they always choose the most cost effective option.
Ryan (07:43):
Okay.
Emma (07:44):
So over time those savings add up, freeing up resources for other areas of business.
Ryan (07:49):
That's music to any business owner's ears.
Emma (07:52):
Absolutely.
Ryan (07:53):
So we've got happier customers.
Emma (07:54):
Yeah.
Ryan (07:55):
Potential cost savings.
Emma (07:56):
Yep.
Ryan (07:57):
Streamlined operations.
But let's step back for a second.
Emma (08:00):
Okay.
Ryan (08:00):
And think about the future.
Emma (08:01):
Right.
Ryan (08:02):
I mean, the shipping landscape, it's always changing.
Emma (08:05):
It is.
Ryan (08:06):
How does dynamic ship fit into that?
Right.
Can it adapt?
Emma (08:10):
Yeah, that's a key question.
And the answer is yes.
It's designed to be, you know, future proof.
It integrates with a vast network of carriers, both the established ones and the emerging ones,
so businesses can adapt to these changing shipping options and really stay ahead of the curve.
Ryan (08:26):
So it's not just about today's problems, it's about being ready for what comes next.
Emma (08:31):
Exactly.
It's about providing them with this flexible, adaptable solution.
Ryan (08:35):
Right.
Emma (08:36):
That can grow with them.
Ryan (08:37):
Okay.
That's reassuring for businesses, you know.
Emma (08:39):
Right.
Ryan (08:40):
That want to invest in something long term.
Emma (08:41):
Yeah.
Ryan (08:42):
But let's not forget about the data aspect.
Right?
Emma (08:44):
Yeah.
Ryan (08:45):
How does dynamic ship's focus on analytics help prepare for the future?
Emma (08:49):
Well, you know, data is becoming so crucial in shipping.
Ryan (08:53):
Yeah.
Emma (08:54):
And dynamic ships analytics are really key to its adaptability.
Ryan (08:58):
Okay.
Emma (08:58):
It gives businesses those insights into their shipping performance so they can make those data
driven decisions and adjust their strategies as needed.
Ryan (09:08):
Yeah.
Emma (09:08):
So as that shipping landscape evolves, they can use these insights to optimize their operations,
stay competitive.
Ryan (09:14):
So it's not just about having the data, it's about understanding it.
Emma (09:17):
Exactly.
Ryan (09:18):
And using it strategically.
Emma (09:19):
Right.
Ryan (09:19):
Which is a huge advantage.
Emma (09:20):
Yeah, it is.
It's about giving them the tools they need to thrive.
Ryan (09:25):
All right, so we've covered a lot of ground here.
Emma (09:27):
We have.
Ryan (09:27):
And you know, we're really talking about how it bridges that gap between, you know,
operational efficiency and customer experience.
And in the last part we were talking about, you know, those back end improvements and how they can really affect how
a customer sees a business.
Emma (09:43):
Yeah.
Ryan (09:43):
And I'd love to hear a little more about that connection.
Emma (09:46):
Yeah.
It's all about, you know, understanding that efficiency isn't just this internal metric.
Ryan (09:51):
Okay.
Emma (09:52):
Right.
So take real time rate shopping, for example.
It helps the business, you know, find the best, the most cost effective option.
Ryan (09:58):
Right.
Emma (09:59):
But that efficiency can also translate into faster delivery times, maybe even lower
shipping costs for the customer.
Ryan (10:06):
So those behind the scenes improvements.
Emma (10:09):
Right.
Ryan (10:09):
Can actually ripple out and shape the customer experience.
Emma (10:12):
Exactly.
And you know, it's not just about cost and speed, it's about transparency.
Ryan (10:17):
Right.
Emma (10:17):
So features like, you know, the branded tracking pages, real time updates, all that stuff
gives customers a clear view of where their package is.
Ryan (10:26):
Okay.
Emma (10:26):
When to expect it.
It reduces that anxiety, builds trust.
Ryan (10:30):
That makes sense.
I mean, in the world of, you know, online shopping, people really want to feel
in control.
Emma (10:37):
Yeah.
Ryan (10:37):
And they want to know what's going on with their order.
Emma (10:39):
Absolutely.
Ryan (10:40):
It sounds like Dynamic ship gives businesses a way to provide that.
Emma (10:44):
It does.
It gives them the tools they need to, you know, meet those expectations.
Ryan (10:49):
Okay.
Emma (10:49):
Create that positive experience.
Ryan (10:51):
Now let's talk about the people who are actually using Dynamic Ship day to day.
I mean, we talked about how it benefits different roles, but what about employee satisfaction?
Emma (11:00):
That's a great point.
Ryan (11:01):
I mean, we always talk about the customer.
Emma (11:03):
Right.
Ryan (11:03):
But happy employees are just as important.
Emma (11:07):
Oh, they're essential.
Ryan (11:08):
Yeah.
Emma (11:08):
And I think Dynamic ship can really, you know, boost employee morale.
Ryan (11:12):
Okay.
Emma (11:13):
I mean, it streamlines processes.
It gets rid of all those manual tasks.
Ryan (11:18):
Right.
Emma (11:18):
Gives everyone access to that real time information.
And that can make them feel more efficient, more productive.
Ryan (11:25):
It's about giving them the tools to do their job well.
Emma (11:28):
Exactly.
Ryan (11:29):
You know, feel good about their work.
Emma (11:31):
And when your employees are happier, they're more engaged.
Ryan (11:34):
Yeah.
Emma (11:35):
And they tend to deliver better customer service.
Ryan (11:37):
Makes sense.
It's a win, win.
Emma (11:39):
Absolutely.
Ryan (11:39):
Now let's shift gears a little bit.
Talk about sustainability.
I mean, it's a big concern.
It is for a lot of businesses these days.
Emma (11:46):
Yeah.
Ryan (11:47):
How can dynamic ship help them reduce their impact?
Emma (11:51):
Well, there's a few ways.
You know, first, by optimizing shipping routes.
Ryan (11:56):
Yeah.
Emma (11:56):
And reducing the number of shipments, that cuts down on fuel consumption and emissions.
Ryan (12:01):
So less fuel burned, smaller carbon footprint.
Emma (12:04):
Exactly.
Ryan (12:05):
What else can they do?
Emma (12:06):
Well, it can also help them make smarter decisions about packaging and materials.
You know, with the data and analytics it provides, they can identify, you know, opportunities to use
more sustainable options.
Ryan (12:18):
Yeah.
Emma (12:18):
Consolidate shipments.
Ryan (12:20):
Okay.
Emma (12:20):
Reduce the amount of packaging materials.
Ryan (12:22):
So it's about giving them that information to make better decisions.
Emma (12:25):
Exactly.
Ryan (12:26):
I like that.
And speaking of choices, what about the carriers themselves?
I mean, are there any sustainability considerations when choosing a carrier?
Emma (12:36):
There are.
And that's another area where Dynamic ship can help.
By giving you access to a wide range of carriers, including ones that really
prioritize sustainability.
It allows them to choose carriers that match
their values.
Ryan (12:54):
So it's about giving them the flexibility to make those choices that reflect that commitment.
Emma (12:59):
Absolutely.
Ryan (13:00):
To being green.
Emma (13:00):
And that same flexibility applies to scalability.
Ryan (13:03):
Great segue.
Emma (13:04):
Yeah.
Ryan (13:04):
I mean, scalability is crucial.
It is for any business that's, you know, growing and evolving.
Emma (13:10):
Yeah.
Ryan (13:10):
How does Dynamic Ship adapt to meet those needs?
Emma (13:14):
Well, it's designed to grow with the business.
Okay.
So whether they're shipping, you know, a few packages a day or thousands.
Ryan (13:21):
Yeah.
Emma (13:21):
Dynamic Ship can handle it.
Ryan (13:22):
So it's not just for small businesses.
Emma (13:24):
Right.
Ryan (13:25):
It can scale to those larger, more complex operations.
Emma (13:29):
Exactly.
As they grow, they can just add more users, features, integrations.
So it's very flexible, so it's adaptable.
Yeah.
Could support them at every stage.
Ryan (13:38):
Now, scalability isn't just about volume though.
Right.
It's also about adapting to new markets, new products.
Emma (13:44):
Yeah.
New challenges, you know, all that.
Absolutely.
Ryan (13:47):
Can Dynamic Ship help them navigate all that?
Emma (13:49):
It can.
And that's where its integration with that vast network of carriers comes in again.
Ryan (13:54):
Okay.
Emma (13:55):
As businesses expand, you know, into new markets, launch new products.
Ryan (13:59):
Right.
Emma (13:59):
They can easily access the carriers services they need, all through Dynamic
Ship.
It's like this single platform.
Ryan (14:07):
Right.
Emma (14:07):
For managing all their needs.
Ryan (14:09):
Yeah.
That's streamlined management.
It's essential, you know, in a global market.
Emma (14:13):
Absolutely.
Ryan (14:14):
Where things are always changing.
Emma (14:15):
Right.
Ryan (14:16):
Businesses need to be agile.
Emma (14:18):
They do.
Ryan (14:19):
And it sounds like Dynamic Ship provides the tools to do that.
Emma (14:22):
It does.
Ryan (14:23):
But data plays a role in scalability too, right?
Emma (14:26):
Yeah.
Ryan (14:27):
How does Dynamic Ship's focus on analytics contribute to its
scalability?
Emma (14:33):
Well, data is key to making those smart decisions about scaling effectively.
Dynamic Ship gives them those insights to identify growth opportunities,
optimize strategies, make those data driven decisions about expansion.
Ryan (14:46):
So it's not just about keeping up with the growth, it's about making sure that growth is sustainable and strategic.
Emma (14:51):
Exactly.
It's about giving them the visibility and the data to scale intelligently.
Ryan (14:57):
Okay.
Now all this talk about data brings up another big one.
Emma (15:01):
Yeah.
Ryan (15:02):
Cybersecurity.
Emma (15:03):
Oh, yeah.
Ryan (15:04):
I mean, businesses today, they got to protect that sensitive information.
Emma (15:07):
Absolutely.
Ryan (15:08):
So how does Dynamic Ship address that?
Emma (15:11):
Security is a top priority for Dynamic Ship.
It's built with these robust security features to safeguard data.
It follows industry best practices for security and compliance, like encryption,
access controls, security audits.
Ryan (15:28):
So it's not just about protecting the data while it's moving around.
It's about making sure the platform itself is secure.
Emma (15:35):
Yeah.
And it goes beyond just technology.
It's also about fostering a culture of security.
And Dynamic Ship does that by giving users secure access, enforcing
strong passwords, two factor authentication.
They even offer training resources to help educate users on best practices.
Ryan (15:54):
So it's a multilayered approach, combining that technology with human awareness,
which is good.
Now, we've talked about Dynamic Ship's integration with Business Central, but
I want to dig into that a little deeper.
I mean, what are the benefits beyond just having everything in
one place?
Emma (16:14):
Right.
Well, the integration, it offers more than just convenience.
Ryan (16:17):
Yeah.
Emma (16:18):
It's about, you know, this seamless flow of information.
Ryan (16:22):
Yeah.
Emma (16:22):
Between the two.
Ryan (16:23):
Right.
Emma (16:23):
So that Means no more manual data entry, fewer errors, and just a more complete view
of your operations.
Ryan (16:30):
It's about creating, you know, that unified ecosystem where all that data can move around
freely.
Emma (16:35):
Right.
Ryan (16:36):
Be used to make better decisions.
Emma (16:38):
Exactly.
Ryan (16:38):
Can you give us some specific examples of how that integration, you know, plays out in the real world?
Emma (16:43):
Sure.
So think about, you know, when an order is placed in Business Central, that shipping information,
it automatically goes to Dynamic Ship.
Ryan (16:52):
Yeah.
Emma (16:52):
Generates the labels, tracks the shipment, and updates the order status.
Right, right.
Back in Business Central.
Ryan (16:59):
Okay.
Emma (17:00):
So no one has to, you know, manually reenter all that.
Ryan (17:03):
Yeah.
Emma (17:04):
Less risk of errors.
Ryan (17:05):
Right.
Emma (17:06):
Really streamlines the whole thing.
Ryan (17:07):
So that's a great example of how, you know, integration leads to more efficiency.
Emma (17:12):
Yeah.
Ryan (17:12):
What other benefits are there?
Emma (17:14):
Well, think about visibility.
You know, having all that data in Business Central gives you that holistic understanding of
your operations.
You can track shipping costs, analyze carrier performance, really pinpoint
those areas for improvement.
Ryan (17:28):
And all within the same system.
Emma (17:30):
Exactly.
Ryan (17:30):
It's like having that one stop shop for everything related to shipping and operations.
Emma (17:34):
It is.
It's about giving them, you know, that information to make better decisions, optimize their whole operation.
Ryan (17:41):
And that's really at the heart of what Dynamic Ship is all about.
So we've covered a lot in this part of our deep dive into Dynamic Ship.
We've talked about, you know, how it connects efficiency and customer experience, its impact
on employees, you know, sustainability, how it scales.
Emma (17:57):
Yeah.
Ryan (17:57):
We also explored cybersecurity and the integration with Business Central.
Emma (18:02):
We did.
Ryan (18:02):
And I think we've seen that dynamic shift.
It's not just about, you know, shipping packages.
It's a strategic tool.
It is to help businesses improve operations, cut costs,
make customers happy.
Emma (18:15):
Absolutely.
Ryan (18:16):
And gain an edge in the market.
Emma (18:17):
That's right.
Ryan (18:18):
I think we should address something that I know is often a concern for businesses.
Emma (18:23):
Yeah.
Ryan (18:23):
When they're thinking about, you know, new technology and that's implementation, you know, bringing in
new software, it can seem daunting.
Emma (18:31):
It can.
Ryan (18:31):
So let's unpack what that process actually looks like with Dynamic Ship.
Emma (18:36):
Okay.
Yeah.
It's a valid concern, but, you know, with Dynamic Ship, the process is designed to be pretty straightforward.
Ryan (18:41):
Okay.
Emma (18:42):
You know, insightworks, the company behind Dynamic Ship, they have a very thorough
implementation process that covers, you know, everything from that initial
planning and setup to training your team, providing ongoing support.
Ryan (18:57):
So businesses aren't just left to, you know, figure it out on their own.
Emma (19:00):
Right, exactly.
Ryan (19:01):
They have some guidance.
Emma (19:02):
They have a team of experts.
Ryan (19:04):
Okay, good.
Emma (19:04):
That work closely with each business to understand, you Know their specific needs.
Ryan (19:10):
Right.
Emma (19:10):
Configure the solution, make sure that transition is smooth.
Ryan (19:14):
Okay, that's reassuring.
But what about, you know, the timeline?
Yeah.
How long do a typical implementation take?
Emma (19:21):
Well, it really depends, you know, on the complexity of the businesses needs.
Ryan (19:25):
Yeah.
Emma (19:26):
How much, you know, customization is required.
Ryan (19:28):
Right.
Emma (19:28):
But typically it can take, you know, anywhere from a few weeks to a couple of months.
Ryan (19:32):
So it's not an overnight thing.
Emma (19:34):
Right.
Ryan (19:34):
But it's also not, you know, going to take a year.
Emma (19:36):
No.
Ryan (19:37):
Which feels manageable.
Emma (19:38):
Yeah.
Ryan (19:38):
Now let's talk about the people.
Right.
Emma (19:41):
Okay.
Ryan (19:42):
Change can be challenging.
Emma (19:43):
It can.
Ryan (19:43):
So how does insightworks, you know, handle that training and adoption piece?
Emma (19:49):
Well, they have comprehensive training programs.
Ryan (19:52):
Okay.
Emma (19:53):
To make sure that everyone's comfortable using Dynamic Ship.
Make the most of all the features.
And these programs, they can be tailored to different roles and skill levels.
Ryan (20:02):
So it's not just about installing the software.
Emma (20:05):
Right.
Ryan (20:05):
It's about giving those employees the skills.
Emma (20:08):
Exactly.
Ryan (20:08):
To use it.
Emma (20:09):
Yep.
Ryan (20:09):
Okay, that makes sense.
But what about after that initial setup, what kind of ongoing support can businesses
expect?
Emma (20:17):
Well, they provide, you know, ongoing support to help them really get the most out of it.
Ryan (20:21):
Okay.
Emma (20:21):
So that includes things like, you know, technical support.
Ryan (20:24):
Yeah.
Emma (20:24):
Software updates, access to a knowledge base.
They even have an online community.
Ryan (20:29):
So it's like a safety net.
Right.
Emma (20:30):
Right.
Ryan (20:31):
Now they have resources to turn to if they run into any issues.
Emma (20:34):
Exactly.
Ryan (20:34):
I like that.
But let's step back for a second.
Right.
Emma (20:37):
Okay.
Ryan (20:38):
And just reiterate a key point.
Emma (20:40):
Yeah.
Ryan (20:41):
I mean, Dynamic Ship, it's not just a piece of software.
Emma (20:44):
Right.
Ryan (20:44):
It's an investment.
Emma (20:45):
It's a strategic investment.
Ryan (20:47):
It's a tool that can really, you know, transform how a business operates.
Emma (20:52):
Absolutely.
Ryan (20:53):
Help them, you know, be more efficient.
Cut costs.
Emma (20:56):
Yeah.
Ryan (20:56):
Keep their customers happy.
Emma (20:58):
Yeah.
Ryan (20:58):
Give them an edge.
Emma (20:59):
Exactly.
Ryan (21:00):
And I think that's a really powerful message, you know, for our listeners.
It's not just about, you know, shipping packages.
Emma (21:08):
Right.
Ryan (21:08):
It's about empowering these businesses to thrive.
And, you know, we've really explored Dynamic Ship, haven't we?
Emma (21:15):
We have.
Ryan (21:15):
From those features, you know, and how to implement it to its long term potential.
Emma (21:19):
Yeah.
Ryan (21:20):
And I think hopefully you now have a much clearer picture of how it
could impact your business.
Now the, you know, shipping and logistics landscape, it's constantly changing.
Emma (21:31):
Oh, it is always evolving.
Ryan (21:32):
But with tools like Dynamic Ships, you know, businesses can not only keep up, but they can stay
ahead.
Emma (21:38):
Yeah.
That's the key.
Ryan (21:39):
Well, thank you for joining us on this deep dive into Dynamic Ship.
Emma (21:42):
You're welcome.
Ryan (21:43):
We'll be back soon with another episode exploring, you know, more innovative solutions
and ideas that are shaping the business world.
You're listening to Inside Insight, the podcast that dives into the latest innovations and strategies
in manufacturing, Distribution and Dynamics365 Business Central.
Brought to you by Insight Works.
This show features our hosts, Ryan and Emma as they bring you expert conversations, industry
insights and practical advice to help you stay ahead in this constantly evolving world.
Ryan (00:22):
All right, so today we're going to be looking at Dynamic Shift.
It's a shipping solution.
It's been generating some buzz, especially I think, in the SMB world.
Emma (00:32):
Yeah.
Ryan (00:33):
And, you know, I guess the mission for us today is to figure
out, you know, if it really lives up to the hype.
Emma (00:40):
Right.
Ryan (00:41):
Is it something that, you know, could really help your business?
And, you know, Dynamic Ship is all about trying to make shipping easier for SMBs.
Emma (00:49):
Yeah.
Ryan (00:50):
All within the, you know, Microsoft Dynamics 365 Business Central environment.
Emma (00:54):
Yeah.
And, you know, it's really addressing, I think, a pain point for a lot of SMBs out there.
I mean, think about it like you're juggling all these different carrier websites, Right.
Manually putting in all this data, worried about all these costs, errors.
Ryan (01:06):
Oh, yeah, for sure.
Emma (01:07):
It's a lot to manage and you know, that can really impact efficiency and
customer satisfaction.
Ryan (01:14):
Yeah, I can see how that'd be a constant headache.
Emma (01:16):
Oh, yeah.
Ryan (01:16):
So is Dynamic Ship kind of aiming to be that one stop shop to kind of take that all away?
Emma (01:21):
Yeah, that's exactly it.
I mean, instead of jumping between all these different websites, you can compare rates from hundreds of carriers.
Ryan (01:27):
Wow.
Emma (01:28):
Parcel, ltl, even ftl.
All within Business Central.
Ryan (01:32):
Right.
Emma (01:33):
So think about all the time you'd save.
Oh, yeah, just right there.
Ryan (01:36):
Yeah.
Time is money for a small business.
Emma (01:38):
Absolutely.
Ryan (01:38):
Now, one of the things that jumped out to me is this whole thing with the branded tracking pages.
Emma (01:42):
Yeah.
Ryan (01:43):
I mean, is that really something that SMBs need to be worrying about?
Emma (01:47):
Well, you know, it's all about creating like a more professional experience to your customers
and just having this consistent experience.
You know, when they're tracking their package, they see your logo, your colors, your messaging.
Ryan (01:58):
Yeah.
Emma (01:59):
It just reinforces the brand and elevates the whole customer experience.
Ryan (02:03):
Okay, I could see the value in that, especially for e commerce businesses.
You know, it's those little touches.
Emma (02:09):
Right, exactly.
Ryan (02:10):
That can make a difference.
Now, you mentioned handheld scanning.
Yeah, I mentioned that's a big deal for warehouse operations.
Emma (02:17):
Yeah, it really streamlines everything.
You know, the staff, they can scan packages, eliminate, you know, manually entering all that data.
So that means fewer errors, faster fulfillment.
Ryan (02:27):
So less room for, you know, those oops moments that can really slow things
down.
Emma (02:32):
Exactly.
Ryan (02:33):
Now what about businesses that handle, you know, a mix of small and large shipments?
Emma (02:37):
Yeah.
Ryan (02:38):
You know, can dynamic ship handle those different needs?
Emma (02:41):
Absolutely.
It supports both FTL and LTL shipments.
Ryan (02:45):
Okay.
Emma (02:45):
So, you know, imagine a small furniture business.
They could use Dynamic ship for everything from, you know, shipping a single chair
to a customer across town.
Ryan (02:55):
Right.
Emma (02:56):
To managing, you know, a full truckload for a large order that's going across the country.
Ryan (03:01):
So that kind of flexibility is really key for, you know, SMBs that are growing, their needs are changing.
Emma (03:05):
Yeah, absolutely.
Ryan (03:06):
Okay.
Now we've talked about efficiency, the customer experience, but what about the data side of things?
Emma (03:11):
Yeah.
Ryan (03:12):
I mean, does dynamic ship provide any insights into how well shipping's performing?
Emma (03:16):
It does.
And this is where it gets really interesting.
Ryan (03:18):
Okay.
Emma (03:19):
It's called the Dynamic Ship analysis app.
And it gives you this like, you know, deep dive into your shipping data.
You can track costs, carrier performance.
You can even like identify trends.
Ryan (03:30):
Oh, wow.
Emma (03:30):
Can help you optimize your entire shipping strategy.
Ryan (03:33):
So you're not just, you know, managing shipments.
Emma (03:35):
Right.
Ryan (03:36):
You're understanding them and using that to make better decisions.
Emma (03:39):
Exactly.
It gives you that power to make smarter choices about everything from
your carrier selection to your packaging, even to your overall logistics.
Ryan (03:49):
So it's not just getting it from point A to point B, it's doing it the smartest way possible.
Emma (03:53):
Exactly.
And that's where the real value is.
Ryan (03:56):
Now, all this sounds pretty good.
Emma (03:58):
Yeah.
Ryan (03:58):
But let's get specific.
Emma (03:59):
Okay.
Ryan (04:00):
How does dynamic ship actually impact different roles within an SMB?
Emma (04:06):
Okay, so let's start with the warehouse manager.
They're all about efficiency.
Ryan (04:10):
Yeah.
Emma (04:10):
Accuracy.
Ryan (04:11):
Right.
Emma (04:11):
Dynamic Ship with its scanning and streamlined processes helps them minimize errors,
reduce all that manual work and speed up order fulfillment.
Ryan (04:20):
Right.
Emma (04:20):
So imagine their relief when they see fewer shipping errors.
Ryan (04:25):
Yeah.
Emma (04:25):
Their teams more productive.
Ryan (04:28):
That makes sense.
I mean, a more efficient warehouse, that's going to mean happier employees.
Emma (04:33):
Right.
Ryan (04:33):
And you know, faster delivery for customers.
Emma (04:36):
Exactly.
Ryan (04:36):
What about someone in a more customer facing role, like say an E commerce manager?
Emma (04:40):
Yeah.
For them it's all about, you know, creating that wow factor, building customer loyalty.
Ryan (04:45):
Okay.
Emma (04:46):
And those branded tracking pages can really make a difference there.
You know, the customer can track their package.
They see that consistent brand experience from start to finish.
Ryan (04:54):
It's all about those little details that can elevate the customer journey.
Emma (04:58):
Exactly.
Ryan (04:59):
I bet it cuts down on all those.
Where's my package?
Emma (05:02):
Yeah.
Ryan (05:03):
Oh, yeah.
What about the people responsible for actually, you know, getting the packages out the door?
Emma (05:09):
Right.
So for shipping coordinators.
Ryan (05:11):
Yeah.
Emma (05:11):
Dynamic Ship takes away the guesswork.
I mean, with the real time rate comparisons, they can easily find the most cost effective
option for each shipment.
Ryan (05:20):
Okay.
Emma (05:20):
Saving the business money, making sure packages are sent the most efficient way possible.
Ryan (05:24):
So they're not spending hours jumping between websites comparing rates.
Emma (05:29):
Right.
Ryan (05:29):
They got it all right there.
Emma (05:30):
Exactly.
Ryan (05:31):
Huge time saver.
Emma (05:32):
Right.
Ryan (05:33):
What about the people who look at the bigger picture?
Yeah, the supply chain analysts, the operations managers.
Emma (05:39):
Right.
So it gives them the data they need to make those strategic decisions.
With Dynamic Ships analytics, they can analyze shipping costs, carrier performance and overall
efficiency.
And they can use that to optimize, you know, the whole supply chain, which
can save the business money in the long run.
Ryan (05:57):
It's like having this powerful tool that shows them everything that's going on with their shipping.
Emma (06:01):
Exactly.
Ryan (06:02):
And then we can't forget about customer service.
Emma (06:04):
Right, right.
They're often the ones dealing with all the shipping questions.
Yeah.
And so with Dynamic Ship, they have, you know, that real time tracking information.
Ryan (06:12):
Right.
Emma (06:12):
So they can provide customers with accurate updates and resolve issues
quickly.
Ryan (06:19):
So every team that's involved in shipping benefits in some way.
Yeah, that's a pretty good case.
Yeah.
Or how it could impact an SMB.
Emma (06:26):
It's about streamlining, reducing costs and ultimately creating
a better experience for everybody.
Ryan (06:34):
Now I'm curious about like real world results though.
Can you give us some examples of how Dynamic Ship is actually making a difference out there?
Emma (06:41):
Absolutely.
So let's start with customer satisfaction.
A common challenge for many businesses.
Ryan (06:46):
Right.
Emma (06:47):
Imagine an E commerce company and they're struggling with all these where's my package inquiries.
Ryan (06:52):
Right.
Emma (06:52):
It's frustrating for customers.
It puts a strain on the customer service team.
But by implementing dynamic shipments, they can provide customers those
branded tracking pages, real time updates and drastically reduce
those inquiries.
Ryan (07:08):
Makes sense.
Emma (07:09):
Leading to happier customers and a less stressed team.
Ryan (07:13):
So that's a clear example of how it can directly impact the customer experience.
Yeah, but what about the bottom line?
Does it actually help businesses save money?
Emma (07:22):
It can.
So imagine a manufacturing company that ships, you know, a high volume of products
every day.
Ryan (07:29):
Okay.
Emma (07:29):
They're using multiple carriers.
They're constantly looking for the best rates.
Ryan (07:32):
Right.
Emma (07:33):
Dynamic ships, real time rate shopping lets them instantly compare all those rates from
numerous carriers, and so they always choose the most cost effective option.
Ryan (07:43):
Okay.
Emma (07:44):
So over time those savings add up, freeing up resources for other areas of business.
Ryan (07:49):
That's music to any business owner's ears.
Emma (07:52):
Absolutely.
Ryan (07:53):
So we've got happier customers.
Emma (07:54):
Yeah.
Ryan (07:55):
Potential cost savings.
Emma (07:56):
Yep.
Ryan (07:57):
Streamlined operations.
But let's step back for a second.
Emma (08:00):
Okay.
Ryan (08:00):
And think about the future.
Emma (08:01):
Right.
Ryan (08:02):
I mean, the shipping landscape, it's always changing.
Emma (08:05):
It is.
Ryan (08:06):
How does dynamic ship fit into that?
Right.
Can it adapt?
Emma (08:10):
Yeah, that's a key question.
And the answer is yes.
It's designed to be, you know, future proof.
It integrates with a vast network of carriers, both the established ones and the emerging ones,
so businesses can adapt to these changing shipping options and really stay ahead of the curve.
Ryan (08:26):
So it's not just about today's problems, it's about being ready for what comes next.
Emma (08:31):
Exactly.
It's about providing them with this flexible, adaptable solution.
Ryan (08:35):
Right.
Emma (08:36):
That can grow with them.
Ryan (08:37):
Okay.
That's reassuring for businesses, you know.
Emma (08:39):
Right.
Ryan (08:40):
That want to invest in something long term.
Emma (08:41):
Yeah.
Ryan (08:42):
But let's not forget about the data aspect.
Right?
Emma (08:44):
Yeah.
Ryan (08:45):
How does dynamic ship's focus on analytics help prepare for the future?
Emma (08:49):
Well, you know, data is becoming so crucial in shipping.
Ryan (08:53):
Yeah.
Emma (08:54):
And dynamic ships analytics are really key to its adaptability.
Ryan (08:58):
Okay.
Emma (08:58):
It gives businesses those insights into their shipping performance so they can make those data
driven decisions and adjust their strategies as needed.
Ryan (09:08):
Yeah.
Emma (09:08):
So as that shipping landscape evolves, they can use these insights to optimize their operations,
stay competitive.
Ryan (09:14):
So it's not just about having the data, it's about understanding it.
Emma (09:17):
Exactly.
Ryan (09:18):
And using it strategically.
Emma (09:19):
Right.
Ryan (09:19):
Which is a huge advantage.
Emma (09:20):
Yeah, it is.
It's about giving them the tools they need to thrive.
Ryan (09:25):
All right, so we've covered a lot of ground here.
Emma (09:27):
We have.
Ryan (09:27):
And you know, we're really talking about how it bridges that gap between, you know,
operational efficiency and customer experience.
And in the last part we were talking about, you know, those back end improvements and how they can really affect how
a customer sees a business.
Emma (09:43):
Yeah.
Ryan (09:43):
And I'd love to hear a little more about that connection.
Emma (09:46):
Yeah.
It's all about, you know, understanding that efficiency isn't just this internal metric.
Ryan (09:51):
Okay.
Emma (09:52):
Right.
So take real time rate shopping, for example.
It helps the business, you know, find the best, the most cost effective option.
Ryan (09:58):
Right.
Emma (09:59):
But that efficiency can also translate into faster delivery times, maybe even lower
shipping costs for the customer.
Ryan (10:06):
So those behind the scenes improvements.
Emma (10:09):
Right.
Ryan (10:09):
Can actually ripple out and shape the customer experience.
Emma (10:12):
Exactly.
And you know, it's not just about cost and speed, it's about transparency.
Ryan (10:17):
Right.
Emma (10:17):
So features like, you know, the branded tracking pages, real time updates, all that stuff
gives customers a clear view of where their package is.
Ryan (10:26):
Okay.
Emma (10:26):
When to expect it.
It reduces that anxiety, builds trust.
Ryan (10:30):
That makes sense.
I mean, in the world of, you know, online shopping, people really want to feel
in control.
Emma (10:37):
Yeah.
Ryan (10:37):
And they want to know what's going on with their order.
Emma (10:39):
Absolutely.
Ryan (10:40):
It sounds like Dynamic ship gives businesses a way to provide that.
Emma (10:44):
It does.
It gives them the tools they need to, you know, meet those expectations.
Ryan (10:49):
Okay.
Emma (10:49):
Create that positive experience.
Ryan (10:51):
Now let's talk about the people who are actually using Dynamic Ship day to day.
I mean, we talked about how it benefits different roles, but what about employee satisfaction?
Emma (11:00):
That's a great point.
Ryan (11:01):
I mean, we always talk about the customer.
Emma (11:03):
Right.
Ryan (11:03):
But happy employees are just as important.
Emma (11:07):
Oh, they're essential.
Ryan (11:08):
Yeah.
Emma (11:08):
And I think Dynamic ship can really, you know, boost employee morale.
Ryan (11:12):
Okay.
Emma (11:13):
I mean, it streamlines processes.
It gets rid of all those manual tasks.
Ryan (11:18):
Right.
Emma (11:18):
Gives everyone access to that real time information.
And that can make them feel more efficient, more productive.
Ryan (11:25):
It's about giving them the tools to do their job well.
Emma (11:28):
Exactly.
Ryan (11:29):
You know, feel good about their work.
Emma (11:31):
And when your employees are happier, they're more engaged.
Ryan (11:34):
Yeah.
Emma (11:35):
And they tend to deliver better customer service.
Ryan (11:37):
Makes sense.
It's a win, win.
Emma (11:39):
Absolutely.
Ryan (11:39):
Now let's shift gears a little bit.
Talk about sustainability.
I mean, it's a big concern.
It is for a lot of businesses these days.
Emma (11:46):
Yeah.
Ryan (11:47):
How can dynamic ship help them reduce their impact?
Emma (11:51):
Well, there's a few ways.
You know, first, by optimizing shipping routes.
Ryan (11:56):
Yeah.
Emma (11:56):
And reducing the number of shipments, that cuts down on fuel consumption and emissions.
Ryan (12:01):
So less fuel burned, smaller carbon footprint.
Emma (12:04):
Exactly.
Ryan (12:05):
What else can they do?
Emma (12:06):
Well, it can also help them make smarter decisions about packaging and materials.
You know, with the data and analytics it provides, they can identify, you know, opportunities to use
more sustainable options.
Ryan (12:18):
Yeah.
Emma (12:18):
Consolidate shipments.
Ryan (12:20):
Okay.
Emma (12:20):
Reduce the amount of packaging materials.
Ryan (12:22):
So it's about giving them that information to make better decisions.
Emma (12:25):
Exactly.
Ryan (12:26):
I like that.
And speaking of choices, what about the carriers themselves?
I mean, are there any sustainability considerations when choosing a carrier?
Emma (12:36):
There are.
And that's another area where Dynamic ship can help.
By giving you access to a wide range of carriers, including ones that really
prioritize sustainability.
It allows them to choose carriers that match
their values.
Ryan (12:54):
So it's about giving them the flexibility to make those choices that reflect that commitment.
Emma (12:59):
Absolutely.
Ryan (13:00):
To being green.
Emma (13:00):
And that same flexibility applies to scalability.
Ryan (13:03):
Great segue.
Emma (13:04):
Yeah.
Ryan (13:04):
I mean, scalability is crucial.
It is for any business that's, you know, growing and evolving.
Emma (13:10):
Yeah.
Ryan (13:10):
How does Dynamic Ship adapt to meet those needs?
Emma (13:14):
Well, it's designed to grow with the business.
Okay.
So whether they're shipping, you know, a few packages a day or thousands.
Ryan (13:21):
Yeah.
Emma (13:21):
Dynamic Ship can handle it.
Ryan (13:22):
So it's not just for small businesses.
Emma (13:24):
Right.
Ryan (13:25):
It can scale to those larger, more complex operations.
Emma (13:29):
Exactly.
As they grow, they can just add more users, features, integrations.
So it's very flexible, so it's adaptable.
Yeah.
Could support them at every stage.
Ryan (13:38):
Now, scalability isn't just about volume though.
Right.
It's also about adapting to new markets, new products.
Emma (13:44):
Yeah.
New challenges, you know, all that.
Absolutely.
Ryan (13:47):
Can Dynamic Ship help them navigate all that?
Emma (13:49):
It can.
And that's where its integration with that vast network of carriers comes in again.
Ryan (13:54):
Okay.
Emma (13:55):
As businesses expand, you know, into new markets, launch new products.
Ryan (13:59):
Right.
Emma (13:59):
They can easily access the carriers services they need, all through Dynamic
Ship.
It's like this single platform.
Ryan (14:07):
Right.
Emma (14:07):
For managing all their needs.
Ryan (14:09):
Yeah.
That's streamlined management.
It's essential, you know, in a global market.
Emma (14:13):
Absolutely.
Ryan (14:14):
Where things are always changing.
Emma (14:15):
Right.
Ryan (14:16):
Businesses need to be agile.
Emma (14:18):
They do.
Ryan (14:19):
And it sounds like Dynamic Ship provides the tools to do that.
Emma (14:22):
It does.
Ryan (14:23):
But data plays a role in scalability too, right?
Emma (14:26):
Yeah.
Ryan (14:27):
How does Dynamic Ship's focus on analytics contribute to its
scalability?
Emma (14:33):
Well, data is key to making those smart decisions about scaling effectively.
Dynamic Ship gives them those insights to identify growth opportunities,
optimize strategies, make those data driven decisions about expansion.
Ryan (14:46):
So it's not just about keeping up with the growth, it's about making sure that growth is sustainable and strategic.
Emma (14:51):
Exactly.
It's about giving them the visibility and the data to scale intelligently.
Ryan (14:57):
Okay.
Now all this talk about data brings up another big one.
Emma (15:01):
Yeah.
Ryan (15:02):
Cybersecurity.
Emma (15:03):
Oh, yeah.
Ryan (15:04):
I mean, businesses today, they got to protect that sensitive information.
Emma (15:07):
Absolutely.
Ryan (15:08):
So how does Dynamic Ship address that?
Emma (15:11):
Security is a top priority for Dynamic Ship.
It's built with these robust security features to safeguard data.
It follows industry best practices for security and compliance, like encryption,
access controls, security audits.
Ryan (15:28):
So it's not just about protecting the data while it's moving around.
It's about making sure the platform itself is secure.
Emma (15:35):
Yeah.
And it goes beyond just technology.
It's also about fostering a culture of security.
And Dynamic Ship does that by giving users secure access, enforcing
strong passwords, two factor authentication.
They even offer training resources to help educate users on best practices.
Ryan (15:54):
So it's a multilayered approach, combining that technology with human awareness,
which is good.
Now, we've talked about Dynamic Ship's integration with Business Central, but
I want to dig into that a little deeper.
I mean, what are the benefits beyond just having everything in
one place?
Emma (16:14):
Right.
Well, the integration, it offers more than just convenience.
Ryan (16:17):
Yeah.
Emma (16:18):
It's about, you know, this seamless flow of information.
Ryan (16:22):
Yeah.
Emma (16:22):
Between the two.
Ryan (16:23):
Right.
Emma (16:23):
So that Means no more manual data entry, fewer errors, and just a more complete view
of your operations.
Ryan (16:30):
It's about creating, you know, that unified ecosystem where all that data can move around
freely.
Emma (16:35):
Right.
Ryan (16:36):
Be used to make better decisions.
Emma (16:38):
Exactly.
Ryan (16:38):
Can you give us some specific examples of how that integration, you know, plays out in the real world?
Emma (16:43):
Sure.
So think about, you know, when an order is placed in Business Central, that shipping information,
it automatically goes to Dynamic Ship.
Ryan (16:52):
Yeah.
Emma (16:52):
Generates the labels, tracks the shipment, and updates the order status.
Right, right.
Back in Business Central.
Ryan (16:59):
Okay.
Emma (17:00):
So no one has to, you know, manually reenter all that.
Ryan (17:03):
Yeah.
Emma (17:04):
Less risk of errors.
Ryan (17:05):
Right.
Emma (17:06):
Really streamlines the whole thing.
Ryan (17:07):
So that's a great example of how, you know, integration leads to more efficiency.
Emma (17:12):
Yeah.
Ryan (17:12):
What other benefits are there?
Emma (17:14):
Well, think about visibility.
You know, having all that data in Business Central gives you that holistic understanding of
your operations.
You can track shipping costs, analyze carrier performance, really pinpoint
those areas for improvement.
Ryan (17:28):
And all within the same system.
Emma (17:30):
Exactly.
Ryan (17:30):
It's like having that one stop shop for everything related to shipping and operations.
Emma (17:34):
It is.
It's about giving them, you know, that information to make better decisions, optimize their whole operation.
Ryan (17:41):
And that's really at the heart of what Dynamic Ship is all about.
So we've covered a lot in this part of our deep dive into Dynamic Ship.
We've talked about, you know, how it connects efficiency and customer experience, its impact
on employees, you know, sustainability, how it scales.
Emma (17:57):
Yeah.
Ryan (17:57):
We also explored cybersecurity and the integration with Business Central.
Emma (18:02):
We did.
Ryan (18:02):
And I think we've seen that dynamic shift.
It's not just about, you know, shipping packages.
It's a strategic tool.
It is to help businesses improve operations, cut costs,
make customers happy.
Emma (18:15):
Absolutely.
Ryan (18:16):
And gain an edge in the market.
Emma (18:17):
That's right.
Ryan (18:18):
I think we should address something that I know is often a concern for businesses.
Emma (18:23):
Yeah.
Ryan (18:23):
When they're thinking about, you know, new technology and that's implementation, you know, bringing in
new software, it can seem daunting.
Emma (18:31):
It can.
Ryan (18:31):
So let's unpack what that process actually looks like with Dynamic Ship.
Emma (18:36):
Okay.
Yeah.
It's a valid concern, but, you know, with Dynamic Ship, the process is designed to be pretty straightforward.
Ryan (18:41):
Okay.
Emma (18:42):
You know, insightworks, the company behind Dynamic Ship, they have a very thorough
implementation process that covers, you know, everything from that initial
planning and setup to training your team, providing ongoing support.
Ryan (18:57):
So businesses aren't just left to, you know, figure it out on their own.
Emma (19:00):
Right, exactly.
Ryan (19:01):
They have some guidance.
Emma (19:02):
They have a team of experts.
Ryan (19:04):
Okay, good.
Emma (19:04):
That work closely with each business to understand, you Know their specific needs.
Ryan (19:10):
Right.
Emma (19:10):
Configure the solution, make sure that transition is smooth.
Ryan (19:14):
Okay, that's reassuring.
But what about, you know, the timeline?
Yeah.
How long do a typical implementation take?
Emma (19:21):
Well, it really depends, you know, on the complexity of the businesses needs.
Ryan (19:25):
Yeah.
Emma (19:26):
How much, you know, customization is required.
Ryan (19:28):
Right.
Emma (19:28):
But typically it can take, you know, anywhere from a few weeks to a couple of months.
Ryan (19:32):
So it's not an overnight thing.
Emma (19:34):
Right.
Ryan (19:34):
But it's also not, you know, going to take a year.
Emma (19:36):
No.
Ryan (19:37):
Which feels manageable.
Emma (19:38):
Yeah.
Ryan (19:38):
Now let's talk about the people.
Right.
Emma (19:41):
Okay.
Ryan (19:42):
Change can be challenging.
Emma (19:43):
It can.
Ryan (19:43):
So how does insightworks, you know, handle that training and adoption piece?
Emma (19:49):
Well, they have comprehensive training programs.
Ryan (19:52):
Okay.
Emma (19:53):
To make sure that everyone's comfortable using Dynamic Ship.
Make the most of all the features.
And these programs, they can be tailored to different roles and skill levels.
Ryan (20:02):
So it's not just about installing the software.
Emma (20:05):
Right.
Ryan (20:05):
It's about giving those employees the skills.
Emma (20:08):
Exactly.
Ryan (20:08):
To use it.
Emma (20:09):
Yep.
Ryan (20:09):
Okay, that makes sense.
But what about after that initial setup, what kind of ongoing support can businesses
expect?
Emma (20:17):
Well, they provide, you know, ongoing support to help them really get the most out of it.
Ryan (20:21):
Okay.
Emma (20:21):
So that includes things like, you know, technical support.
Ryan (20:24):
Yeah.
Emma (20:24):
Software updates, access to a knowledge base.
They even have an online community.
Ryan (20:29):
So it's like a safety net.
Right.
Emma (20:30):
Right.
Ryan (20:31):
Now they have resources to turn to if they run into any issues.
Emma (20:34):
Exactly.
Ryan (20:34):
I like that.
But let's step back for a second.
Right.
Emma (20:37):
Okay.
Ryan (20:38):
And just reiterate a key point.
Emma (20:40):
Yeah.
Ryan (20:41):
I mean, Dynamic Ship, it's not just a piece of software.
Emma (20:44):
Right.
Ryan (20:44):
It's an investment.
Emma (20:45):
It's a strategic investment.
Ryan (20:47):
It's a tool that can really, you know, transform how a business operates.
Emma (20:52):
Absolutely.
Ryan (20:53):
Help them, you know, be more efficient.
Cut costs.
Emma (20:56):
Yeah.
Ryan (20:56):
Keep their customers happy.
Emma (20:58):
Yeah.
Ryan (20:58):
Give them an edge.
Emma (20:59):
Exactly.
Ryan (21:00):
And I think that's a really powerful message, you know, for our listeners.
It's not just about, you know, shipping packages.
Emma (21:08):
Right.
Ryan (21:08):
It's about empowering these businesses to thrive.
And, you know, we've really explored Dynamic Ship, haven't we?
Emma (21:15):
We have.
Ryan (21:15):
From those features, you know, and how to implement it to its long term potential.
Emma (21:19):
Yeah.
Ryan (21:20):
And I think hopefully you now have a much clearer picture of how it
could impact your business.
Now the, you know, shipping and logistics landscape, it's constantly changing.
Emma (21:31):
Oh, it is always evolving.
Ryan (21:32):
But with tools like Dynamic Ships, you know, businesses can not only keep up, but they can stay
ahead.
Emma (21:38):
Yeah.
That's the key.
Ryan (21:39):
Well, thank you for joining us on this deep dive into Dynamic Ship.
Emma (21:42):
You're welcome.
Ryan (21:43):
We'll be back soon with another episode exploring, you know, more innovative solutions
and ideas that are shaping the business world.
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