Unit 36, Conduct 31, Communication Strategies, Serving Interests of Listeners

Learn to represent your listeners effectively through communication strategies. We communicate with others for the better part of every day. Whether it’s the speech you deliver in the boardroom, the level of attention you give your spouse when they are talking to you, or the look you give the cat, it all means something. The communication strategies conversation will help participants understand the different methods of communication and how to make the most of them. These strategies will provide an excellent benefit for any organisation and its employees. They will trickle down throughout the organisation and positively impact everyone involved. The conversation objectives are to understand what communication is, identify ways that communication can happen, identify barriers to communication and how to overcome them, develop non-verbal and para-verbal communication skills, use the STAR method to speak on the spot, listen actively and effectively, ask good questions, use Appreciative Inquiry as a communication tool, adeptly converse and network with others, identify and mitigate precipitating factors, and establish common ground with others. “Communication is the only way to form a genuine connection”, John C. Maxwell.