Job Shadowing HE

Job Shadowing HE

Job Shadowing HE takes a deep dive into the roles of people who work in Higher Education. Featuring guests from across the sector, each episode reveals what’s involved in a specific role, the career path that led to it and tips on how to get in and get on in these jobs. Presented by Susannah Marsden, HE Consultant [susannahmarsden.co.uk]

Episodes

May 27, 2025 33 mins

My guest in this episode is Anna Quinn, Head of Student Services at the University of Northampton. In addition to leading her large team, Anna contributes to the strategic development of the University such as its bid for the University Mental Health Charter and work on student suicide prevention. She also talks in this episode about the work she has led since 2017 on addressing sexual misconduct, and the grounding this has offere...

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My guest in this episode is Gemma Kenyon, Director of Careers and Employability at City St George’s University of London. Gemma shares more about her role and how she has successfully directed and embedded a student employability and career focus into institutional life. We talk about how she and her team have gone about collaborating successfully with academic colleagues to achieve this goal, how work is prioritised to best suppo...

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Dr Brooke Storer-Church is Chief Executive Officer of Guild HE which represents around 70 diverse institutions in the Higher Education sector. In this episode, Brooke reflects upon why diversity is so important to UK Higher Education, and talks about the way in which Guild HE is working to support and champion this part of HE . She also discusses her career pathway into and through Higher Education, as well as what’s been her focus...

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Kerry Shepherd and Ben Tucker are founders and partners of the executive search firm, Minerva, sponsor of this Leadership Reflections Mini-Series.   In our discussion, we explore some of the themes from earlier episodes of the mini-series and put those topics into the wider Higher Education leadership context of 2025. As professionals who have contact with a significant number of institutions and leadership candidates, Kerry and B...

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Professor Pip Beard is Professor of Viral Pathology and Head of the School of Life Sciences at Keele University. Pip took her up post as Head of School following the initial part of her career in practice and subsequently in research institutes, and she continues to hold a national and international government advisory role in her professional field.

In this episode, Pip re...

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My guest in this episode is Jim Irving, Pro Vice-Chancellor (Students and Governance) at Southampton Solent University, who has developed his higher education career over the past 25 years across a series of progressively senior professional services posts. 

Jim reflects on his leadership path so far and delves into a range of topics including what motivated him to pursue a...

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My guest in this episode of the Leadership Reflections mini-series is Professor Randall S Whittaker, Principal and CEO of Rose Bruford College, one of the UK's leading specialist performing arts Higher Education Institutions. 

As a renowned figure for his work on representation and diversity, Randall reflects upon his leadership journey including what he has learnt along the way, how creativity forms a core part of his leadership ...

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My guest in this episode of the Leadership Reflections mini-series is Professor Shân Wareing, Vice-Chancellor of Middlesex University. In this episode, Shân shares more about her professional background and progressing her career through an educational development route and into senior leadership.

With a prime motivation to want to see students flourish and for institutions to work effectively, Shân reflects upon her pathway to bec...

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My guest in this episode is Erica Conway, Chief Financial Officer at the University of Birmingham and Chair of the British Universities Finance Directors Group (BUFDG).   In this episode, Erica offers insight into the role of Chief Financial Officer, and how she works in partnership with university colleagues and governors to enable the institution to achieve its strategic goals. She also offers her reflections on the financial st...
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January 7, 2025 32 mins
Holly Duglan is a Registrar and Secretary who had a leading role in managing the market exit of Writtle University College and its merger with Anglia Ruskin University in February 2024.    In this episode, Holly talks about what led to the decision to exit the market as an autonomous institution, the 'red lines' determined by the Board of Governors to secure the future of its specialist provision and the role she took as Registrar ...
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Vivi Friedgut is Founder and CEO of Blackbullion, the learning platform for students who want to gain control of their money. Vivi is recognised nationally as one of the top 10 tech influencers and in this episode she shares more about why she set up Blackbullion, how it has evolved and how she works with numerous institutions across the UK and beyond. She also reflects upon the current financial position of the HE sector and talks...

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Reverend Ian Worsfold is Coordinating Chaplain at City St George’s University of London, who, with his team of chaplains from different faiths, play a central role in supporting the pastoral needs of the highly diverse student and staff body.

In this episode, Ian discusses how the role of chaplaincy has evolved at the institution during the past ten years, considers the impo...

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Dr Monika Nangia is Academic Registrar and Director of Student & Academic Services at Durham University. She is also leading The Power of Storytelling Project as part of the Higher Diversity Coalition. Data shows that ethnic diversity in professional services leadership - especially in student and academic services leadership - is concerningly low.

In this episode. Monik...

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November 5, 2024 31 mins
Kelli Wolfe is Deputy Academic Registrar at the University of Roehampton. In this episode, Kelli talks about her role as Deputy Academic Registrar as well as the career path that led to it. She also shares background to her recent research entitled 'The Impact of High-Performance Work Practices on Employee Burnout Experience in UK Higher Education: A Professional Services Perspective' which was published by Taylor and Francis in Au...
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Dr David Gilani is Head of Student Engagement and Advocacy at Middlesex University

In this episode, David shares more about his leadership of, and thoughts on, student engagement and what that means to support student success. He also reflects upon his own career path to date, and how and why the student engagement professional niche has become so much more prominent acros...

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October 8, 2024 31 mins
Dr Diana Beech is the Chief Executive of London Higher, the largest representative body of its kind in England. In this episode, Diana shares more about the role of London Higher and the type of work that she and her team lead to support the success of HE. She also delves into her career path to date, including her time at the Higher Education Policy Institute, and at the Government's Department for Education where she supported fo...
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Akhil Yerneni and Claire Carter are both partners at the Executive Search firm, Anderson Quigley. In this episode, Akhil and Claire demystify the role of an executive search firm in relation to both permanent and interim roles for HE professional services and academic staff and, amongst other topics, offer advice on how and when to work with firms to maximise engagement.    This episode is kindly sponsored by the Academic Registrar...
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September 10, 2024 28 mins

Andrea Bolshaw is an Interim Registrar and Secretary. She started her Higher Education career as a Graduate Trainee, and subsequently carved out a career path through increasingly senior positions that took her to becoming a Registrar and Secretary in a permanent role. In 2023, she took a major professional decision to leave permanent employment and move into the freelance world. Since that time, she’s been Interim Registrar and S...

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Professor Susannah Quinsee is Vice-President (Digital and Student Experience) at City, University of London and Ian Anderson is Principal Enterprise Architect at Ellucian. In this episode, Ian and Susannah reflect upon many of the themes that have arisen across the mini-series and consider how institutions are managing change. They draw together thoughts on how this might be done while also providing some sense of stability, consid...

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Luke Phillimore is Associate Director of Change at the University of Nottingham and is also the Network Coordinator for the Association of Higher Education Professionals Change Network. In this episode, Luke focuses on why people are at the core of change, the importance of empowering people through the change process and why the most relevant outcome of change is people's acceptance to adopt it. As part of this discussion, Luke al...

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