In this episode, Julia, Dave, and special guest YouTuber Dylan Curious cover the intersection of generative AI in call centers with a recent use case from Verizon, where they're building “personal research assistants” for employees on calls so they don't have to record or search around for particular data while on the line, where the AI assistant delivers necessary data to them as they handle the call.
Pranay Bajpai, VP of digital and assisted experience systems at Verizon, says "it’s not about dollar value, but more about getting more productivity and improving staff performance as we deal with the undoubted multitude of customer calls."
Next, Julia, Dave and Dylan cover how AI models helped virologists identify over 160,000 new viruses in one of the largest discoveries of new viruses ever made, by a machine learning tool. They also cover AGI and the meaning of a life of purpose when automation removes all human workload. And finally, they talk about what it would be like to live in a day and age where dating AI apps or even AGI apps is mainstream. Leaders of AI with Dave Shapiro and Julia McCoy is now streaming on Apple Podcasts, YouTube, Spotify, Amazon Music & Audible, TuneIn/Alexa, iHeartRadio, Pocket Casts, PlayerFM, and Pandora. Subscribe where you most enjoy listening to podcasts. Subscribe on Apple Podcasts: https://podcasts.apple.com/us/podcast/leaders-of-ai/id1776902731 Watch YouTube to catch the video versions: https://www.youtube.com/@LeadersofAIPodcast
Popular Podcasts
Stuff You Should Know
If you've ever wanted to know about champagne, satanism, the Stonewall Uprising, chaos theory, LSD, El Nino, true crime and Rosa Parks, then look no further. Josh and Chuck have you covered.
Dateline NBC
Current and classic episodes, featuring compelling true-crime mysteries, powerful documentaries and in-depth investigations. Follow now to get the latest episodes of Dateline NBC completely free, or subscribe to Dateline Premium for ad-free listening and exclusive bonus content: DatelinePremium.com
On Purpose with Jay Shetty
I’m Jay Shetty host of On Purpose the worlds #1 Mental Health podcast and I’m so grateful you found us. I started this podcast 5 years ago to invite you into conversations and workshops that are designed to help make you happier, healthier and more healed. I believe that when you (yes you) feel seen, heard and understood you’re able to deal with relationship struggles, work challenges and life’s ups and downs with more ease and grace. I interview experts, celebrities, thought leaders and athletes so that we can grow our mindset, build better habits and uncover a side of them we’ve never seen before. New episodes every Monday and Friday. Your support means the world to me and I don’t take it for granted — click the follow button and leave a review to help us spread the love with On Purpose. I can’t wait for you to listen to your first or 500th episode!