Navigating Conflict with Confidence: Insights from Adrianna Munoz

In this episode of the 'Love Your Sales' podcast, Leighann interviews Adrianna Munoz, a nurse turned speaker who teaches healthcare professionals how to navigate conflict effectively. Adriana shares her personal journey from working in the neonatal ICU to the ER, highlighting her struggle and ultimate breakthrough in handling conflict. She emphasizes the importance of finding common ground, maintaining psychological safety, and empowering both healthcare workers and patients through effective communication. Adriana also draws parallels between conflict resolution in healthcare and handling pushback in sales, underscoring the value of curiosity and open communication.

Contact Andrianna –

LinkedIn - https://www.linkedin.com/in/adriannamunozcoach/

E-mail - [e-mail]

Website - www.ogdenpeak.com

 

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Leighann Lovely: Welcome to another episode of Love Your Sales. I am joined by Adriana Munoz. She is a nurse turned speaker that helps healthcare professionals navigate conflict so they can focus on what matters most patient care and each other.

And I absolutely love that because, well, we know that sometimes communication, is one of the most important things. Um, well, to keeping [00:02:00] patients happy, calm, and, you know, collective, especially if it's in a heightened emotional state when things might not be going right.

 I'm excited to get into this conversation.

Adrianna Munoz: Yeah. Thank you so much for having me and for the opportunity to chat here with you. It's been a twisty road to get here, like I'm sure many people you've talked to and for you, I know when we met last as well, so I'm just, you know, delighted to be here.

Leighann Lovely: Yeah. So why don't we talk a little bit about your journey, because I, I'll tell you that. Some of, well, not some, a lot of nurses, people who are in the healthcare industry that I have spoken with, that I have met are often tightlipped about their industry, about what goes on in the the back office of the healthcare industry.

So I'd love to hear more [00:03:00] about how you started and. That journey of where you are now, and then kind of get into the, the, you know, the, the brass tacks of everything.

Adrianna Munoz: Yeah. Thank you so much for asking. I have been a registered nurse since 2014, and I started out my career in the neonatal ICU, and this was in a hospital in Chicago.

I did that for about two years and I jumped ship to go to work in the ER because I realized that I really missed working with people. I got into nursing because I love people. And I just didn't get the interactions that I wanted, and I felt kind of pigeonholed being in such a niche, but beautiful type of nursing.

Mm-hmm. And so I made this jump into the ER and I was like, oh my gosh. I was so out of my depth. I had so much to learn. I really did not have footing in that arena at all. And I learned very quickly in one critical incident actually, where a patient was really heightened, really, really upset about with me, even though it was something I had no control over.

And so I, I [00:04:00] ran outta the closet and I just. I ran outta the room and I hid in a closet and I cried. And for me, that was like my pivotal moment where I was sitting in the closet and I sitting there thinking, oh my gosh, have I avoided conflict my whole life? Am I a people pleaser? Oh my gosh. And I'm sitting in the closet and I looked down, I'm like, wow, this is really disgusting.

I should probably get off the floor. And I, I got off the floor and I went back to the room with the patient. I stuck up for myself and I made it my mission. I'm like, I never wanna feel like that again. And as I found my footing in the er, I started. Navigating those conversations very differently where I felt more comfortable being assertive, sticking up for myself, and then I started precepting new grads.

I was a mentor. I was taking on more leadership roles. When I g