When your front desk staff struggles with medical terminology, your entire practice suffers.
Miscommunicated patient complaints lead to scheduling nightmares. Patient interactions lead to confusion and dissatisfaction. And if these continue, eventually, patients will lose confidence in your practice and start looking for another provider to meet their needs, reducing your patient volume and overall revenue.
The good news is expert medical front desk trainer Tracy Bird, FACMPE, CPC, CPMA, CEMC, AAPC Fellow, can help. Tracy will help your entire front desk team meaningfully improve their understanding and use of medical terminology. As a result, your staff will see a significant expansion of their abilities, which will increase patient satisfaction and retention.
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