Episode 5: The Four Secrets to Navigating Difficult Conversations Successfully

In this episode following Sarah’s book launch at RADA in London, Sarah discusses with Jan Rakowicz (1) why she wrote her latest book Now We’re Talking (2) what makes conversations so difficult (3) why it’s important to cut through ‘avoidance syndrome’ and (4) the four secrets that enable a manager or leader to discuss what really matters. The four secrets are that help tackle the conversations people dread most are:

• • Find Your Ground – Preparing yourself mentally and emotionally.
  • Build a Bridge – Establishing rapport and connecting.
  • Read the Room – Effectively intervening in group dynamics.
  • Hold Space – Navigating conflict with courage and clarity.

 

These secrets can be applied in both professional and personal settings so that rather than avoiding or botching a difficult conversation, you have an authentic dialogue instead.

 

About Jan Rakowicz

 

Jan is a coach for young people, a fundraising consultant for charities, a tuner of organisations and a team coach. With over two decades of experience as a trusted advisor to business owners and CEOs across SMEs, non-profit organizations, and educational sectors, Jan fosters emotionally resilient leadership, high performance teams and sustainable growth.

With an MBA from Manchester Business School and a degree in mechanical engineering from Kings College London, Jan has more recently trained as an ‘Ollie’ coach. Jan has successfully coached senior executives and young individuals alike, enhancing emotional well-being and personal and professional development. Through collaborative efforts, including with Sarah Rozenthuler at Bridgework Consulting Ltd,  Jan has crafted tailored strategies that resonate with stakeholders, securing partnerships that amplify social impact.

 

https://matrixconsultants.co.uk