Rachel Gibbons: The Admin That Saved Lives

Rachel Gibbons works on reception in histopathology at Sherwood Forest Hospitals. She greets people with a smile, types reports and prepares MDT slides – but her knowledge gained from years in the department has saved lives closer to home than she ever imagined.

In this episode, Rachel shares how her understanding of pathology helped spot cancer in three family members: her stepson's rare sarcoma, her own endometrial cancer, and a malignant melanoma on her husband's back. All three survived, thanks to early detection and NHS care.

Rachel also reflects on the vital role of admin staff in healthcare, why AI can't replace human intuition, and what it means to work behind the scenes in one of the hospital's most critical departments. A powerful reminder that every role matters – and that knowledge, kindness and paying attention can change everything.