Broken handoffs between teams are one of the biggest sources of friction in any revenue engine—and also one of the easiest places for RevOps to make a fast, high-impact fix.
In this episode of the RevOpsAF podcast, Camela Thompson chats with Chris Skalicky, VP of Revenue Operations at Growth Therapy, about how to diagnose and improve handoffs between marketing, sales, and customer success. Whether it’s redefining your ICP, aligning teams on lead quality, or transferring discovery context post-sale, this episode is packed with actionable advice for RevOps leaders and operators alike.
🔑 In this episode, you'll learn:
- How to identify broken handoffs and fix them fast
- Why shared KPIs are critical for cross-functional alignment
- What makes the sales-to-CS handoff so tricky—and how to improve it
- How to revisit and refine your ICP using real data
- Why RevOps should act as a strategic problem-solver, not just a systems admin
🔗 Follow Chris on LinkedIn: https://www.linkedin.com/in/chris-skalicky/
👉 Join the RevOps Co-op Community: https://www.revopscoop.com/membership/membership-options
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