RSPA Trusted Advisor
“The Trusted Advisor,” powered by the Retail Solutions Providers Association (RSPA), is a content series designed specifically for point of sale resellers and software developers.
Episodes
In Episode 159 of “The Trusted Advisor,” RSPA CEO Jim Roddy talks AI and payments with Travis Chrisman, President of Coastal Pay; Don Wilczynski, CEO of Merchant Rescue, powered by Tried & True Consulting; and Aidan Chau, Founder & CEO of Maple.
“The Trusted Advisor,” powered by the Retail Solutions Providers Association (RSPA), is an award-winning content series designe...
In Episode 158 of “The Trusted Advisor,” RSPA CEO Jim Roddy sits down with Andy Szanger, the Director of Strategic Industries at RSPA member CDW, to discuss his journey developing strategy, people, and leadership skills across an over three-decade retail technology career.
“The Trusted Advisor,” powered by the Retail Solutions Providers Association (RSPA), is an a...
In Episode 157 of “The Trusted Advisor,” RSPA CEO Jim Roddy sits down with Kathy Durfee, the CEO and Founder of systems integrator/managed services provider TechHouse, to discuss her 30-year leadership journey. Conversation topics include embracing “practical bravery,” teaching creative problem solving, and connecting your company mission to&nb...
In Episode 156 of “The Trusted Advisor,” RSPA CEO Jim Roddy sits down with Shiv Sundar, the Co-Founder of ISV Esper, to discuss his journey leading a company from its startup phase to over $100 million in investments with hundreds of customers, partners, and team members.
“The Trusted Advisor,” powered by the Retail Solutions Providers Associat...
In Episode 155 of “The Trusted Advisor,” RSPA CEO Jim Roddy talks with RSPA General Counsel Atty. Jill Miller about contract landmines in today’s reseller agreements, previewing her RetailNOW 2026 breakout session.
“The Trusted Advisor,” powered by the Retail Solutions Providers Association (RSPA), is an award-winning cont...
In Episode 154 of “The Trusted Advisor,” RSPA CEO Jim Roddy sits down with Mark Morgan, ScanSource’s newly appointed President of Specialty Technologies, about channels in transition, companies in transition, and leaders in transition.
“The Trusted Advisor,” powered by the Retail Solutions Providers Association (RSPA), is an award-winning content series designed specifica...
Episode 153 of “The Trusted Advisor” features Zack Kass, the former Head of Go-To-Market for OpenAI and “one of the world’s foremost authorities on applied AI.” Kass was the featured guest for a recent RSPA Emerging Technologies Advisory Group meeting.
In Episode 152 of “The Trusted Advisor,” RPOWER President Jami Interdonato, BlueStar CMO Dean Reverman, and RSPA CEO Jim Roddy analyze the 2026 RSPA Retail IT Channel KPI Study. Interdonato, Reverman, and Roddy discuss the resurgence of partnerships, the resiliency of high-initiative VARs and ISVs, the short- and long-term benefits of recurring revenue, an...
Episode 151 of “The Trusted Advisor” features tech entrepreneur, futurist, author, and speaker Byron Reese. Reese was a recent featured guest for an RSPA Emerging Technologies Advisory Group meeting.
Reese, who has 25 years of experience as a successful technology entrepreneur, answers questions about AI’s impact, the expanding role of trusted advis...
In Episode 150 of “The Trusted Advisor,” RSPA CEO Jim Roddy talks “flexible leadership” with Bill Fultz, the General Manager of software provider LINGA. Among the topics discussed are adapting your leadership approach to each individual vs. having one set leadership style, slowing initiatives down to ensure they have a ...
In Episode 149 of “The Trusted Advisor,” RSPA CEO Jim Roddy talks about the history and future of the retail IT channel with Brett Van Riper, Channel Account Manager for Epson. Among the topics discussed are how trends from the 1990s and 2000s are parallel to today’s channel, the importance of VARs remaining independent, how distributors drive success for channel partners, and why innovation in the POS industry is...
In Episode 148 of “The Trusted Advisor,” RSPA CEO Jim Roddy shares accounts of mistreatment of women at industry events and issues a call to action for male leaders to step up and ensure the retail IT channel is a safe and professional environment for everyone.
“The Trusted Advisor,” powered by the Retail Solutions Providers Association (RSPA), is an awa...
In Episode 147 of “The Trusted Advisor,” RSPA CEO Jim Roddy talks leadership with Sandee Finley, Chief Payments officer at Paysafe Associates and the 2025 RSPA W2W Community Leader of the Year. Among the topics discussed are the value of leading with empathy, encouragement, and authenticity, why people connect with honesty and not perfection...
In Episode 146 of “The Trusted Advisor,” RSPA CEO Jim Roddy talks retail IT industry trends and leadership with Gilbert Bailey, the President of Genius Retail and Small Business for Global Payments. Among the topics discussed are AI, enterprise tools filtering to SMB, providing solutions beyond the POS, and that leaders “action always beats inaction....
In Episode 145 of “The Trusted Advisor,” RSPA CEO Jim Roddy talks with RSPA General Counsel Atty. Jill Miller about why VAR and ISV leaders need to understand the important difference between legal interpretations and personal opinions. Miller also provides an update on the latest news related to surcharging and cash discounting.
“The Trusted Advisor,” powered by the Retail Solutions Providers Association (R...
In Episode 144 of “The Trusted Advisor,” RSPA CEO Jim Roddy sits down with Gary Manchel, the all-time winningest men’s basketball coach at Mercyhurst (PA) University, to talk leadership and change management. Among the topics discussed are how to stay focused on your core goals while experiencing significant change, best practices for leading a growing staff, how to sustain success despite change, and how to raise...
In Episode 143 of “The Trusted Advisor,” RSPA CEO Jim Roddy sits down with Ansley Hoke, Senior Vice President of the Integrated Solutions Group at ScanSource, to discuss “stickier” solutions that VARs and ISVs can offer to merchants. Among the topics discussed are connected devices, IT aggregation, AI, and mobile device management. Hoke also shares insights into her leadership journey including how leaders n...
In Episode 142 of “The Trusted Advisor,” RSPA CEO Jim Roddy sits down with John Giles, President of ISV Round 2 POS, to discuss the retail IT VAR of the future. Giles begins with a tour of his VAR company, Butler Business Systems in Butler, PA, and then provides his thoughts on designing a “VAR for our kids’ generation,” why he continues to bet on the channel, expected business model changes for VARs a...
In Episode 141 of “The Trusted Advisor,” RSPA CEO Jim Roddy sits down with COCARD’s Dan Brattland to discuss leadership communication best practices. Among the topics discussed are how to teach effective communication throughout your organization, how to establish credibility, the importance of preparing and asking questions, and why you should keep your team “in the information loop.”
In Episode 140 of “The Trusted Advisor,” RSPA CEO Jim Roddy sits down with retail strategist Carl Boutet and channel expert Mike Monocello about their top takeaways from RetailNOW 2025, held July 27-29 at Caesars Palace in Las Vegas. Among the topics discussed are AI, data monetization, the ever-changing channel, technology diversity, managed services, and the next generation of retail IT channel leadership.
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