In this crucial safetyCast episode, we confront the escalating issue of retail crime and its transformation into a major health and safety crisis for customer-facing industries. Featuring insights from Lisa White, Head of Protective Services at Bank of New Zealand (BNZ), this conversation explores the real-world challenges of protecting employees from increasing aggression and violence.
Together, we go beyond the staggering financial costs to uncover the deep psychosocial impact on frontline staff. Lisa shares BNZ’s practical strategies for managing these evolving risks, from de-escalation techniques and staff training to rethinking the physical environment itself.
Key themes:
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The scale of physical and psychological violence in retail.
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The hidden costs: burnout, trauma, and the impact on mental health.
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Actionable strategies for training, de-escalation, and safer workplace design.
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The future of long-term employee support in high-risk environments.
Whether you're a retail manager, WHS professional, or C-suite executive, this episode provides essential, practical solutions for creating a safer, more supportive work environment for your team.
Featuring:
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Lisa White, Head of Protective Services, Bank of New Zealand (BNZ)
Available now on all major podcast platforms.
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