Join us as we discuss service transformation with Srinivas Sarathy, an expert in infrastructure and cloud technology. Discover the importance of maintaining stability and reliability in your current services while driving innovation. He shares invaluable insights on the importance of providing the right care for your systems to achieve the stability needed for a successful transformation. Uncover the emphasis on understanding customer needs and ensuring consistency across various service channels, including telephony and digital platforms.
Hear his thoughts on the necessity of business involvement in IT matters, understanding service metrics, and fostering collaboration between IT and business stakeholders. Learn about aligning efforts to meet customer expectations and leverage technology effectively, an approach that evaluates technology based on its business impact rather than technical merits alone.
Lastly we dive into the benefits and considerations of hybrid cloud solutions and discover the crucial role of developer enablement and DevOps practices in driving efficiency and innovation.
Srinivas Sarathy @ Linkedin https://www.linkedin.com/in/srinivas-sarathy/
Wil Lombardi https://www.linkedin.com/in/william-lombardi/
Fred Jambukeswaran https://www.linkedin.com/in/fredjam/
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