In this episode, join Wil and Fred as they deep dive into one of the key challenges in service transformation, navigating the delicate balance between business operations and driving impactful change. Gain insights into the pivotal role of fundamentals in supporting transformation, and how neglecting them can hinder your success. Delve into the dynamic interplay of fundamentals, organizational design, and the catalyst for transformation, uncovering the synergy that propels your business into a new era of growth and innovation.
Wil Lombardi https://www.linkedin.com/in/william-lombardi/
Fred Jambukeswaran https://www.linkedin.com/in/fredjam
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