Join us in this episode as we explore practical strategies for sustainable evolution within service systems, and hear Phil discuss the importance of “stop starting and start finishing”. We'll navigate the terrain of avoiding massive transformations by continuously nourishing and maintaining systems, staying aligned with technological advancements and evolving business requirements.
Delve into the critical role of collaboration between business and technology leaders in driving successful service transformations. We emphasize the necessity of transparent communication about trade-offs, ensuring decisions consider timelines, costs, and long-term sustainability.
Embark on a journey through real-world examples showcasing the overcoming of initial resistance to incremental approaches. Discover how gradual implementation and stakeholder feedback can pave the way to success. Additionally, we'll discuss the potential impact of AI and machine learning in service operations, focusing on natural language understanding and user satisfaction.
Throughout our conversation, we highlight the significance of partnership, culture, and continuous improvement in achieving transformational goals. Tune in to glean insights for navigating the ever-evolving landscape of service system evolution.
Phil Finucane @ Web https://pat.ai/ phil@pat.ai
Phil Finucane @ LinkedIn https://www.linkedin.com/in/phillipfinucane/
Wil Lombardi https://www.linkedin.com/in/william-lombardi/
Fred Jambukeswaran https://www.linkedin.com/in/fredjam/
Popular Podcasts
Stuff You Should Know
If you've ever wanted to know about champagne, satanism, the Stonewall Uprising, chaos theory, LSD, El Nino, true crime and Rosa Parks, then look no further. Josh and Chuck have you covered.
Cardiac Cowboys
The heart was always off-limits to surgeons. Cutting into it spelled instant death for the patient. That is, until a ragtag group of doctors scattered across the Midwest and Texas decided to throw out the rule book. Working in makeshift laboratories and home garages, using medical devices made from scavenged machine parts and beer tubes, these men and women invented the field of open heart surgery. Odds are, someone you know is alive because of them. So why has history left them behind? Presented by Chris Pine, CARDIAC COWBOYS tells the gripping true story behind the birth of heart surgery, and the young, Greatest Generation doctors who made it happen. For years, they competed and feuded, racing to be the first, the best, and the most prolific. Some appeared on the cover of Time Magazine, operated on kings and advised presidents. Others ended up disgraced, penniless, and convicted of felonies. Together, they ignited a revolution in medicine, and changed the world.
The Joe Rogan Experience
The official podcast of comedian Joe Rogan.