Having hard discussions with your clients

In this episode of the Shoot Your Shot podcast, Tim and Lindsay discuss the intricacies of client communication, particularly focusing on how to navigate difficult conversations with clients in the photography business. They share personal anecdotes and practical strategies for managing client expectations, preparing for challenging discussions, and maintaining professionalism while ensuring client satisfaction. The conversation emphasizes the importance of emotional intelligence, clear communication, and setting boundaries to foster positive client relationships.

 

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Chapters

00:00 Navigating Client Conversations 08:14 Handling Difficult Client Feedback 14:49 Preparing for Challenging Conversations 17:14 Preparing for Difficult Conversations 18:33 Setting the Right Expectations 19:54 Collaborative Problem Solving 21:39 Choosing the Right Setting for Conversations 23:52 Opening with Empathy 24:43 Being Clear and Not Combative 26:16 Presenting Realistic Options 27:32 Keeping Emotions in Check 29:54 Ending with Clarity 31:54 Learning from Boundary Issues