EP27: Course Corrections: Communicating Change

"If we're going to communicate something to anyone, particularly a large organization, we've got to ensure that they are aware of the condition that we're in, aware of the change." says John Cerqueira, founder of Pinwheel Associates. In this episode, John joins Karin Reed to explore the art of leading through change and communicating that well, offering strategies to ensure that transitions are not only understood but embraced.

 

John introduces the ADKAR model—Awareness, Desire, Knowledge, Ability, and Reinforcement—as a practical framework for engaging employees and sustaining progress.

 

Can leaders balance the logistics of change with the human element? John believes they can. By prioritizing transparency, fostering buy-in, and reinforcing initiatives, leaders can turn resistance into alignment. He shares a case study from a global pharmaceutical company that successfully implemented change through thoughtful communication and consistent follow-through.

 

John also reflects on his personal experience running for public office, applying principles like gratitude, service, and abundance to manage uncertainty and build trust.

 

Whether you’re leading a team through a significant shift or planning for future changes, this episode offers practical advice to help you inspire confidence, manage uncertainty, and create meaningful impact.

 

Quotes

• "If we're going to communicate something to anyone, particularly a large organization, we've got to ensure that they are aware of the condition that we're in, aware of the change." (9:44 | John Cerqueira)
• “The fundamental model that I rely on is a model of call it: gratitude, service, and abundance, to offset and neutralize the natural fear of change and to make way for us to operate in terms of service, which is really the path, the motive that allows us to show up as our best selves.” (23:05 | John Cerqueira)
•  "It is super important to recognize the human emotional element. We are emotional creatures, not just because we've been groomed to be that way from a physiological perspective." (28:37 | John Cerqueira)
• “Recognizing that every individual, when they experience change, is prone to feeling threatened is particularly important. And I don't mean you have to pull punches, but just recognizing that to manage your messaging, recognizing that to manage the frustration that I see a lot of leaders feeling when they think, ‘Gosh, this is so simple. Why doesn't everyone just follow this path?’ is helpful for everybody.” (29:25 | John Cerqueira)

 

Links

Connect with John Cerqueira: 

Website: pinwheelassociates.com

LinkedIn: https://www.linkedin.com/in/john-cerqueira-5a22963/

 

Connect with Karin Reed:

Website: www.speakerdynamics.com

Speaker Dynamics University: https://university.speakerdynamics.com/

Speaker Dynamics on Instagram: https://www.instagram.com/speakerdynamics/

Karin Reed on LinkedIn: https://www.linkedin.com/in/karin-reed/

Podcast production and show notes provided by HiveCast.fm