Medical call centers service with Yuriy Kotlyar

In this episode of The Stellar Success Podcast with Dr. Tudor Francu, we dive into the world of medical call centers with Yuriy Kotlyar, founder of American Health Connection. Yuriy shares how his company became the first outsourced central scheduling call center in the U.S., revolutionizing how hospitals, clinics, and healthcare providers manage patient calls.

We explore Yuriy’s journey from working in telecom to merging his expertise with healthcare, creating a nationwide remote call center that improves patient access and scheduling. He discusses the challenges of keeping call centers in-house, the role of AI in the future of medical scheduling, and why patients still prefer talking to a human when booking medical appointments.

Other key topics include: ✅ The evolution of healthcare call centers ✅ Why outsourcing improves efficiency for hospitals & clinics ✅ The impact of AI on the industry – is full automation realistic? ✅ How poor patient scheduling affects doctors and clinics ✅ Yuriy’s advice on entrepreneurship, persistence, and problem-solving

 

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