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September 26, 2025 17 mins

As climate uncertainty and cybersecurity threats escalate, the utility industry is bracing for a future it can’t fully control. Over the past year alone, we’ve seen catastrophic events that exposed the vulnerabilities of water systems across the country. Talking Under Water Podcast host and VP of EB2B’s Water Group Bob Crossen spoke with Blake Michal, Manager of Solution Management at Kamstrup North America, about the difference between reliability and resilience, and learn why utilities must prioritize one over the over.

Show Notes
  • Learn more about Kamstrup: https://www.kamstrup.com/en-us/water-solutions
Timestamps
  • 00:00 – Introduction to episode and guest
  • 00:27 – Utilities face growing operational threats
  • 00:40 – Smart tech for reliability and resilience
  • 01:15 – Preparing for inevitable disruptions
  • 02:22 – Building flexible, resilient systems
  • 03:02 – Graceful failure vs flawless performance
  • 04:11 – Reliability vs resilience explained
  • 06:22 – Why reliability must come first
  • 07:18 – Reliable ultrasonic meters and networks
  • 08:23 – Resilience during system failures
  • 10:13 – Real-world hurricane response example
  • 11:09 – Kamstrup’s failure-free performance mindset
  • 12:19 – Less than 0.25% return rate
  • 13:08 – Where utilities should begin
  • 14:24 – Final message: invest in both
  • 15:47 – Smart Water eHandbook promo
  • 16:13 – Water reuse eHandbook promo
  • 16:34 – Stormwater survey call-to-action
  • 17:02 – Contact and social media info
Resources About the Podcast      

Talking Under Water is the premier podcast for the water industry, including municipal water and wastewater, residential water treatment, storm water management and erosion control. It is produced in coordination between Wastewater Digest (WWD), WaterWorld and Storm Water Solutions (SWS). The podcast covers topics under the One Water movement including the municipal and industrial water and wastewater, residential, storm water and erosion control markets. Talking Under Water highlights news, trends, new technologies, industry discussions and interviews with experts across the municipal water industry. New episodes of the podcast are released every other week. Logo Images: Anatoly Tiplyashin / Romolo Tavani / stock.adobe.com.

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