The Call Is Coming From Outside the Office: A Guide to Outsourced CSRs

This week, we’re talking about one of the biggest game-changers for growing businesses: outsourcing your customer service. If you’ve ever wondered how to get yourself out of the phone-and-email whirlwind without sacrificing customer satisfaction, this episode is for you.

Whether you’re curious about virtual reps, tired of being the complaint department, or ready to reclaim your day — we break down the pros, cons, and must-knows of two popular outsourcing models. Plus, you’ll hear how Brandon and Jason have personally structured, trained, and scaled their customer service teams (with a few war stories along the way).

 

🧩 What We Covered:

• Overview of The Two Main Outsourcing Models
• Call Center Model
• Dedicated Outsourced Representatives
• Training & Onboarding
• Role & Responsibilities
• Cost Comparisons
• Where to Find Representatives

 

🍻 Featured Beers:

•Michelob Ultra

•Knotted Root Brewing: Moist Green Organic

https://www.knottedrootbrewing.com/contact

 

📚 Resources Mentioned:

Loom – For screen-recorded training

Trainual – For building onboarding systems

OnlineJobs.ph – Trusted Freelance Classified

Go2 - Outsourced CSR Agency

Market Hill - Executive Assistant Agency

 

📩 Got questions or want help implementing? Hit us up: 

Facebook Group: The Beer Garden: Landscape Leaders Roudtable

Facebook Page: IssueID

Youtube: The Beer Garden

Instagram: IssueID

Website: IssueID.io

Email: [e-mail]