In this episode, Kyle Harbaugh is joined by his co-founder, Sam Robinson, to break down what toxic work culture looks like, why it spreads, and how leaders can identify and fix it. Using real-world examples, Kyle and Sam explain how awareness, communication, transparency, and strategy can transform even the most difficult workplace environments.
What You Will Learn in This Episode- How to recognize the hidden signs of a toxic work culture
- Why awareness is the first step to solving cultural issues
- The ACTS framework for building a healthy workplace
- Practical tools for hiring, retention, and leadership alignment
- How long it takes to see cultural transformation inside an organization
- Why fixing culture directly impacts growth, reputation, and profitability
00:01:00 – Identifying toxic work culture with real-world analogies 00:03:00 – The ACTS framework: Awareness, Communication, Transparency, Strategy 00:06:00 – Warning signs leaders often miss even when numbers look good 00:09:00 – Steps owners must take before cultural fixes can work 00:12:00 – Tools and strategies to repair culture: hiring, retention, alignment 00:15:00 – Practical ways to rebuild culture through shared purpose and experiences 00:18:00 – How long cultural transformation takes and how to manage resistance 00:20:00 – Why culture impacts growth and the next steps for business owners
About the ShowGo with Kyle Harbaugh is a podcast dedicated to helping professional service firms, particularly law firms, grow and optimize their operations. Hosted by Kyle Harbaugh, a seasoned management consultant with expertise in AI-driven decision-making tools, the show provides valuable insights into business planning, hiring strategies, and operational efficiencies.
Schedule a 30-minute consultation with Chielf Go Officers here: https://calendly.com/kyleh-go-officers/30min Sam Robinson https://www.linkedin.com/in/samueljrobinson27/
Websites: ChiefGoOfficers.com
RightHireAi.com https://bio.link/samrobinson
Meeting links: https://calendly.com/d/crfn-6nh-6tt/meeting-with-sam-and-kyle
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