How to understand where your business stands, what needs fixing, and how to grow without snapping backward

Episode Summary: In this episode of Go with Kyle Harbaugh, Kyle is joined by his co-founder Sam Robinson to reveal the simplest, most effective way for businesses to grow. Drawing on decades of combined experience working with law firms, financial advisors, tech companies, and service-based businesses, Kyle and Sam break down why so many entrepreneurs struggle to scale. They explore the difference between working in the business versus working on the business, the importance of balancing client acquisition with client retention, and how ignoring either side can lead to costly turnover or missed opportunities. Sam introduces his 12-Part Framework and explains how Step AI, their proprietary assessment tool, identifies bottlenecks and provides a clear roadmap for sustainable growth. Listeners will come away with actionable strategies, warning signs to watch for, and the mindset shifts needed to unlock long-term profitability.

Key Timestamps:

00:01 – Introduction to Go with Kyle Harbaugh and guest Sam Robinson 02:15 – Why so many businesses struggle to grow 06:40 – Sales vs. retention: why both matter equally 11:05 – Real-world example of a law firm that lost clients despite great marketing 15:30 – Breaking down the 12-Part Framework for business success 22:10 – The quickest way to grow: identifying what you already know 26:45 – Warning signs of growing too quickly 32:20 – Overlooked issues: mindset and people problems 39:10 – How Step AI pinpoints bottlenecks and guides growth 45:25 – Difference between Step AI and traditional business assessments 51:00 – Key takeaway: growth comes down to acquisition and retention 54:00 – Closing thoughts and call to action

About the Show:

Go with Kyle Harbaugh is a business growth podcast for entrepreneurs, law firms, and service-based companies navigating today’s fast-changing marketplace. Host Kyle Harbaugh, alongside industry experts and thought leaders, uncovers practical strategies powered by both traditional business methods and modern AI solutions. Each episode provides listeners with insights to streamline operations, improve client relationships, and achieve sustainable growth.