In this episode of the KiDDS Biz Podcast, Dr. Ashley Kisling and Davin Bickford welcome Dr. Randy Hamilton, a board-certified pediatric dentist and orthodontist. They discuss Dr. Hamilton's journey in establishing a successful dual specialty practice, the importance of customer service in healthcare, and the strategies he implemented to grow his practice. Dr. Hamilton shares insights on training staff for exceptional service, the challenges of scaling a practice, and the decision-making process involved in expanding into new markets. The conversation highlights the synergy between pediatric dentistry and orthodontics, emphasizing the value of creating a unique patient experience. In this conversation, Dr. Randy Hamilton shares his insights on navigating the challenges of running orthodontic practices, emphasizing the importance of rebranding, understanding market perception, and creating a comfortable environment for patients. He discusses innovative marketing strategies, budgeting for different dental practices, and the significance of sales skills in treatment coordination. The conversation highlights the evolving landscape of orthodontics and the need for practices to adapt to future trends.
00:00 Unlocking Success in Pediatric Dentistry 02:55 Dr. Randy Hamilton's Journey and Dual Specialty Practice 05:47 The Synergy of Pediatric Dentistry and Orthodontics 09:06 Innovative Marketing Strategies for Growth 11:58 Creating a Unique Patient Experience 14:52 Customer Service as a Core Value 18:12 Training for Excellence in Customer Service 21:05 The Role of Emotional Intelligence in Healthcare 24:00 Scaling Up: Challenges and Solutions 26:47 The Future of Pediatric Dentistry and Orthodontics 33:36 Navigating Business Challenges in Orthodontics 40:16 Rebranding for Success 46:35 Strategic Budgeting and Marketing Approaches 53:19 Innovative Referral Strategies 01:00:56 The Importance of Sales Skills in Orthodontics
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pediatric dentistry, orthodontics, customer service, practice growth, dual specialties, dental practice management, patient experience, training, business strategy, healthcare, orthodontics, business strategies, marketing, branding, patient referrals, rebranding, sales skills, dental practices, customer service, future trends
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