In this episode of The Law Firm Lab, attorney and law firm consultant Margaret Burke is joined by colleagues Kirsty and Lauren from MB Law Firm Consulting. Together, they explore how law firm culture directly impacts client service, retention, and long-term success.
They discuss common misconceptions about firm culture, quick wins for shaping it intentionally, and how generational differences influence today’s law firms. From compensation strategies to associate retention plans, the conversation highlights actionable ways leaders can foster transparency, build trust, and create a culture that attracts and retains top legal talent.
Whether you’re a managing partner, firm administrator, or attorney looking to understand the role of culture in law firm growth, this episode offers valuable insights you can put into practice right away.
Episode Timestamps
00:00 – Introduction to The Law Firm Lab and team members Kirsty and Lauren 03:30 – The worst advice attorneys receive early in their careers 05:15 – How culture impacts client service and retention 07:40 – Quick wins for improving law firm culture 12:00 – Challenges firms face during growth and mergers 15:00 – Transparency, trust, and leadership in law firm culture 18:30 – How generational differences influence firm culture 23:00 – The best career advice for attorneys and law firm leaders 25:30 – Closing thoughts on shaping intentional firm culture
About the ShowThe Law Firm Lab is a podcast for attorneys and law firm leaders who want to run their practices like businesses. Hosted by Margaret Burke, Founder and CEO of MB Law Firm Consulting, the show brings candid conversations with legal industry experts, consultants, and attorneys who have faced and solved the same challenges you’re navigating. Each episode explores practical strategies for law firm growth, from leadership and succession planning to marketing, financial management, and technology. If you’re looking for actionable insights to build a smarter, stronger, and more sustainable law firm, you’re in the right place.
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