December 11, 2025 • 13 mins
At Gartner IOCS 2025, ScriptRunner showed how enterprises can scale agentic automation with centralized governance, safe AI execution, and measurable ROI.
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Transcript
Episode Transcript
Available transcripts are automatically generated. Complete accuracy is not guaranteed.
(00:00):
Last night at Gartner IOCS 2025 in Las Vegas,we proudly showcased ScriptRunner as The Platform for Agentic Automation for Microsoft Ecosystems.
(00:10):
With years of experience helping large organizations establish automation governance,
we’ve seen how missteps in automation strategy can lead to chaos,
security vulnerabilities,and compliance failures.
These are issues that only intensify when AI enters the mix,
ultimately undermining the ROI potential of AI initiatives,
(00:31):
and leading many enterprise leaders to question its viability as an enterprise-grade tool.
On the other hand,we have also seen the immense opportunity for enterprises adopting agentic automation,
provided they take the strategic steps to implement it correctly.
Our presentation guided attendees through why so many AI pilots have struggled,
(00:52):
what the future of agentic automation looks like,and how a centralized automation infrastructure creates the foundation for enterprise-grade AI that consistently delivers productivity and ROI.
.
.
.
Reality Check (01:04):
Your Governance Strategy is Causing Your AI to Fail.
.
.
.
AI agents are increasing in sophistication at a rapid pace,
and enterprises are eager to leverage them to cut workloads,
accelerate delivery,and boost efficiency to achieve more with leaner overheads.
As part of this,Microsoft is embedding AI capabilities directly into its enterprise suite,
(01:29):
bringing agentic automation closer to the processes that businesses depend on every day.
This opens the door to zero-touch workflows that run autonomously across functions,
taking tasks out of human hands,and completing them end-to-end based on contextual needs.
Yet this rapid expansion exposes critical growing pains.
Across hundreds of implementations,we’ve seen large organizations rely on fragmented automation strategies that choke productivity and introduce unnecessary risk (01:50):
Isolated workflows .
.
.
Teams build automation in silos, with no shared logs, unified context, or reliable audit trail.
Lack of governance .
(02:11):
.
.
Scripts and agents run unchecked,without role-based access controls,
conditional enforcement,or signing policies.
Fragile processes .
.
.
When workflows span departments,manual handoffs replace automation,
creating brittle systems that break whenever configurations drift.
.
.
.
The situation was problematic even before AI,when human-orchestrated PowerShell scripts were all we had to contend with.
(02:38):
However,without strategic foresight and a robust understanding of the guardrails needed to harness AI agents to their full potential,
many teams simply plug them into existing problems,
amplifying them considerably.
Without central oversight, AI agents operate too fast, too blind, and too isolated.
This naturally results in unpredictable output,security exposure,
(03:03):
compliance gaps,and operational instability.
These compounding issues explain why so many early agentic automation initiatives fail to meet ROI targets.
Our message to the IOCS audience was clear (03:13):
Agentic automation isn’t failing because of the technology;
it’s failing because organizations are deploying it on automation environments and governance models never designed for agentic systems.
Fragmented foundations lead to chaotic deployments.
With stronger foundations based on centralized infrastructure,
(03:35):
standardized governance,and enterprise-grade controls,
agentic automation becomes a strategic advantage.
This unified approach is the cornerstone to delivering predictable outcomes,
mitigating risk,and unlocking sustainable ROI.
.
.
.
In Agentic Automation, Balance Is the Key to Real Results.
(03:55):
.
.
.
Enterprises can only unlock the true value of agentic automation by striking the right balance between autonomy and oversight.
This means empowering teams to innovate and configure automations for their unique needs,
while enforcing strong,centralized governance that ensures consistency,
security,and enterprise readiness at every step.
(04:18):
The foundation for this balance is an enterprise-grade automation platform designed to consolidate governance across the Microsoft ecosystem.
Unified guardrails,policy enforcement,and transparent orchestration transform fragmented scripts into a predictable,
scalable automation layer that every team can trust to deliver results in their specific workstream.
(04:40):
Our suggested approach is informed by years of experience helping enterprises resolve the challenges caused by fragmented Microsoft automation environments.
Below are three real-world examples that show how centralization turns automation from a scattered set of scripts into a strategic capability,
strengthening quality,security,and long-term productivity.
(05:02):
.
.
.
Laying the Foundations for Agentic Automation, with Real Customers Successes.
.
.
.
1.
Zero-Touch Provisioning (05:09):
Automating Identity & Access at Scale.
.
.
.
Bechtle,a major European IT service provider with 15,
000+ employees,faced heavy workloads in its IT operations.
Routine tasks like Active Directory management,Exchange administration,
(05:30):
and mailbox configuration were slowing down their service desk,
and they needed a way to delegate these tasks securely,
without sidestepping permission control policy.
By implementing ScriptRunner,Bechtle gained a centralized automation platform that allowed service desk staff to run automation workflows via a web interface instead of the command line.
(05:51):
Tasks like provisioning,license assignment,and permission changes could now be executed through pre-defined,
policy-checked workflows,without requiring elevated system rights.
Real-time feedback and detailed reporting also ensure that every action is fully traceable.
As a result,within 6 months,Bechtle reported a 30% reduction in workload for 2nd- and 3rd-level teams.
(06:16):
By standardizing and securing delegated tasks,they significantly improved both efficiency and reliability,
freeing up their IT experts to focus on more strategic initiatives.
Looking ahead, Bechtle’s use of ScriptRunner lays a strong foundation for agentic automation.
With a governed,traceable,and auditable automation environment in place,
(06:38):
they are well-positioned to safely integrate AI agents that can carry out routine processes autonomously in place of humans.
This setup gives Bechtle the control,visibility,and compliance framework necessary to unlock AI-driven productivity gains well beyond the capabilities of manual or fragmented scripting.
.
(06:59):
.
.
2.
Configuration, Drift, and Compliance Orchestration.
.
.
.
Brose,a global automotive supplier operating in 70+ locations across 24 countries,
was facing challenges in managing its hybrid Microsoft environment.
With a complex mix of cloud and on-prem resources,
local teams frequently battled “configuration drift” (07:18):
minor inconsistencies in their systems that caused security vulnerabilities,
compliance risks,and operational inefficiencies.
Manual fixes ate up valuable IT time and created points of failure.
By adopting ScriptRunner as a centralized automation platform,
(07:39):
Brose consolidated scattered automation efforts into a shared,
governed automation repository.
ScriptRunner’s framework enables continuous monitoring of configuration states across its infrastructure,
automatically detecting deviations from approved baselines and triggering remediation workflows without manual intervention.
(07:59):
Every update,correction,and script execution is logged,
giving teams full traceability and compliance coverage.
As a result,Brose has successfully slashed the time spent on compliance preparations and aligned its global systems to a standardized policy model.
The transformation has freed IT to stop firefighting and start executing innovation-driven activities with confidence.
(08:23):
Looking forward,Brose’s mature automation foundation positions them perfectly to introduce agentic automation into routine processes.
With a governed,traceable repository and a policy-backed orchestration layer in place,
AI agents can safely execute routine remediation tasks and configuration updates with complete oversight ensuring that they don’t drift from requirements.
(08:47):
This secure and transparent environment ensures that scaling agentic workflows across locations won’t compromise compliance,
reliability,or system integrity,unlocking fully autonomous,
high-value automations that yield ROI without sacrificing control.
.
.
.
3.
Zero-Ticket Automation (09:06):
From Reactive Support to Autonomous Operations.
.
.
.
Inventx,an IT partner in the finance and insurance sector with over 450 employees,
was struggling with fragmentation in its automation landscape.
Teams developed scripts across scattered environments, executing them manually whenever needed.
(09:27):
Multiple automation tools and limited visibility meant that there was no single point of control,
and executions were difficult to monitor or troubleshoot.
Furthermore,help desk staff lacked the ability to safely automate delegated tasks,
and IT engineers had no way of sharing scripts without compromising control or security.
(09:48):
ScriptRunner transformed their environment by centralizing control and oversight.
Inventx migrated over 60 manual PowerShell scripts into ScriptRunner,
providing a centralized GUI control plane for help desk staff to execute tasks across the Microsoft ecosystem.
All actions are fully logged,monitored in real time,
(10:09):
and tied to a version-controlled repository to ensure traceability and standardization.
In just 36 months,Inventx created more than 500 automated “actions” within its GUI interface,
dramatically closing the gap between its business needs and operational capability.
Help desk efficiency increased, and IT project teams regained bandwidth for innovation.
(10:33):
With this foundation in place, Inventx is now ideally positioned to scale into agentic automation.
Policies,logging,credential management,and version control are all centrally enforced,
so that AI agents can be introduced safely into the mix to delegate routine operational tasks,
execute repeatable workflows,and act autonomously within clearly defined guardrails.
(10:58):
This setup ensures that future AI-driven workflows will be both powerful and compliant,
allowing Inventx to maintain visibility,control,and audit readiness as they drive productivity forward.
.
.
.
Following the Breadcrumbs Towards the Treasure Trove of Agentic Automation.
.
.
.
Across Bechtle,Brose,and Inventx,a clear pattern emerges (11:16):
fragmented automation (scattered scripts,
inconsistent execution,and siloed teams) creates bottlenecks that make it impossible to scale toward agentic automation.
Each organization began with decentralized PowerShell usage,
uneven governance,and limited visibility,resulting in duplicated effort,
(11:40):
fragile workflows,and security risks.
By centralizing automation through ScriptRunner,they unified their execution layer,
standardized script libraries,and established robust governance controls.
This consolidation didn’t just improve the speed,reliability,
and compliance of their existing automation processes,
(12:01):
it created the stable,auditable,policy-driven architecture that agentic automation requires to operate autonomously across the Microsoft ecosystem.
This is the groundwork that turns AI from experimental and risky to operational and ROI-generating.
.
.
.
Why ScriptRunner Is Becoming the Platform of Choice for Operationalizing Agentic Automation in the Microsoft Ecosystem.
(12:26):
.
.
.
ScriptRunner has spent more than a decade building the leading Microsoft automation platform,
designed specifically to solve the fragmentation,inconsistency,
and governance gaps that prevent organizations from achieving ROI from automation.
Today,more than 200 enterprise customers rely on ScriptRunner to consolidate their Microsoft automations so they can run autonomously,
(12:50):
securely,and in full compliance with enterprise policy.
With ScriptRunner,organizations gain (12:53):
Centralized execution for every script,
workflow,and AI-driven action,ensuring that all automation runs through one secure,
governed control plane.
Standardized,pre-approved script libraries that provide version-controlled,
production-ready automations for self-service use across the business.
(13:15):
Robust governance and security,including enforced RBAC,
conditional access,and human-in-the-loop approvals for sensitive tasks.
Complete visibility and traceability,with full logging,
auditing,and performance insights that show exactly how automations contribute to business outcomes.
.
.
.
Agentic automation is no longer a thing of the future;
(13:38):
it’s the operational model enterprises must begin adopting now.
ScriptRunner’s centralized automation platform is the heartbeat of modern IT automation,
ensuring that every agent,automation,and workflow runs safely,
consistently,and transparently across the Microsoft ecosystem.
Last night at Gartner IOCS 2025 in Las Vegas,we proudly showcased ScriptRunner as The Platform for Agentic Automation for Microsoft Ecosystems.
(00:10):
With years of experience helping large organizations establish automation governance,
we’ve seen how missteps in automation strategy can lead to chaos,
security vulnerabilities,and compliance failures.
These are issues that only intensify when AI enters the mix,
ultimately undermining the ROI potential of AI initiatives,
(00:31):
and leading many enterprise leaders to question its viability as an enterprise-grade tool.
On the other hand,we have also seen the immense opportunity for enterprises adopting agentic automation,
provided they take the strategic steps to implement it correctly.
Our presentation guided attendees through why so many AI pilots have struggled,
(00:52):
what the future of agentic automation looks like,and how a centralized automation infrastructure creates the foundation for enterprise-grade AI that consistently delivers productivity and ROI.
.
.
.
Reality Check (01:04):
Your Governance Strategy is Causing Your AI to Fail.
.
.
.
AI agents are increasing in sophistication at a rapid pace,
and enterprises are eager to leverage them to cut workloads,
accelerate delivery,and boost efficiency to achieve more with leaner overheads.
As part of this,Microsoft is embedding AI capabilities directly into its enterprise suite,
(01:29):
bringing agentic automation closer to the processes that businesses depend on every day.
This opens the door to zero-touch workflows that run autonomously across functions,
taking tasks out of human hands,and completing them end-to-end based on contextual needs.
Yet this rapid expansion exposes critical growing pains.
Across hundreds of implementations,we’ve seen large organizations rely on fragmented automation strategies that choke productivity and introduce unnecessary risk (01:50):
Isolated workflows .
.
.
Teams build automation in silos, with no shared logs, unified context, or reliable audit trail.
Lack of governance .
(02:11):
.
.
Scripts and agents run unchecked,without role-based access controls,
conditional enforcement,or signing policies.
Fragile processes .
.
.
When workflows span departments,manual handoffs replace automation,
creating brittle systems that break whenever configurations drift.
.
.
.
The situation was problematic even before AI,when human-orchestrated PowerShell scripts were all we had to contend with.
(02:38):
However,without strategic foresight and a robust understanding of the guardrails needed to harness AI agents to their full potential,
many teams simply plug them into existing problems,
amplifying them considerably.
Without central oversight, AI agents operate too fast, too blind, and too isolated.
This naturally results in unpredictable output,security exposure,
(03:03):
compliance gaps,and operational instability.
These compounding issues explain why so many early agentic automation initiatives fail to meet ROI targets.
Our message to the IOCS audience was clear (03:13):
Agentic automation isn’t failing because of the technology;
it’s failing because organizations are deploying it on automation environments and governance models never designed for agentic systems.
Fragmented foundations lead to chaotic deployments.
With stronger foundations based on centralized infrastructure,
(03:35):
standardized governance,and enterprise-grade controls,
agentic automation becomes a strategic advantage.
This unified approach is the cornerstone to delivering predictable outcomes,
mitigating risk,and unlocking sustainable ROI.
.
.
.
In Agentic Automation, Balance Is the Key to Real Results.
(03:55):
.
.
.
Enterprises can only unlock the true value of agentic automation by striking the right balance between autonomy and oversight.
This means empowering teams to innovate and configure automations for their unique needs,
while enforcing strong,centralized governance that ensures consistency,
security,and enterprise readiness at every step.
(04:18):
The foundation for this balance is an enterprise-grade automation platform designed to consolidate governance across the Microsoft ecosystem.
Unified guardrails,policy enforcement,and transparent orchestration transform fragmented scripts into a predictable,
scalable automation layer that every team can trust to deliver results in their specific workstream.
(04:40):
Our suggested approach is informed by years of experience helping enterprises resolve the challenges caused by fragmented Microsoft automation environments.
Below are three real-world examples that show how centralization turns automation from a scattered set of scripts into a strategic capability,
strengthening quality,security,and long-term productivity.
(05:02):
.
.
.
Laying the Foundations for Agentic Automation, with Real Customers Successes.
.
.
.
1.
Zero-Touch Provisioning (05:09):
Automating Identity & Access at Scale.
.
.
.
Bechtle,a major European IT service provider with 15,
000+ employees,faced heavy workloads in its IT operations.
Routine tasks like Active Directory management,Exchange administration,
(05:30):
and mailbox configuration were slowing down their service desk,
and they needed a way to delegate these tasks securely,
without sidestepping permission control policy.
By implementing ScriptRunner,Bechtle gained a centralized automation platform that allowed service desk staff to run automation workflows via a web interface instead of the command line.
(05:51):
Tasks like provisioning,license assignment,and permission changes could now be executed through pre-defined,
policy-checked workflows,without requiring elevated system rights.
Real-time feedback and detailed reporting also ensure that every action is fully traceable.
As a result,within 6 months,Bechtle reported a 30% reduction in workload for 2nd- and 3rd-level teams.
(06:16):
By standardizing and securing delegated tasks,they significantly improved both efficiency and reliability,
freeing up their IT experts to focus on more strategic initiatives.
Looking ahead, Bechtle’s use of ScriptRunner lays a strong foundation for agentic automation.
With a governed,traceable,and auditable automation environment in place,
(06:38):
they are well-positioned to safely integrate AI agents that can carry out routine processes autonomously in place of humans.
This setup gives Bechtle the control,visibility,and compliance framework necessary to unlock AI-driven productivity gains well beyond the capabilities of manual or fragmented scripting.
.
(06:59):
.
.
2.
Configuration, Drift, and Compliance Orchestration.
.
.
.
Brose,a global automotive supplier operating in 70+ locations across 24 countries,
was facing challenges in managing its hybrid Microsoft environment.
With a complex mix of cloud and on-prem resources,
local teams frequently battled “configuration drift” (07:18):
minor inconsistencies in their systems that caused security vulnerabilities,
compliance risks,and operational inefficiencies.
Manual fixes ate up valuable IT time and created points of failure.
By adopting ScriptRunner as a centralized automation platform,
(07:39):
Brose consolidated scattered automation efforts into a shared,
governed automation repository.
ScriptRunner’s framework enables continuous monitoring of configuration states across its infrastructure,
automatically detecting deviations from approved baselines and triggering remediation workflows without manual intervention.
(07:59):
Every update,correction,and script execution is logged,
giving teams full traceability and compliance coverage.
As a result,Brose has successfully slashed the time spent on compliance preparations and aligned its global systems to a standardized policy model.
The transformation has freed IT to stop firefighting and start executing innovation-driven activities with confidence.
(08:23):
Looking forward,Brose’s mature automation foundation positions them perfectly to introduce agentic automation into routine processes.
With a governed,traceable repository and a policy-backed orchestration layer in place,
AI agents can safely execute routine remediation tasks and configuration updates with complete oversight ensuring that they don’t drift from requirements.
(08:47):
This secure and transparent environment ensures that scaling agentic workflows across locations won’t compromise compliance,
reliability,or system integrity,unlocking fully autonomous,
high-value automations that yield ROI without sacrificing control.
.
.
.
3.
Zero-Ticket Automation (09:06):
From Reactive Support to Autonomous Operations.
.
.
.
Inventx,an IT partner in the finance and insurance sector with over 450 employees,
was struggling with fragmentation in its automation landscape.
Teams developed scripts across scattered environments, executing them manually whenever needed.
(09:27):
Multiple automation tools and limited visibility meant that there was no single point of control,
and executions were difficult to monitor or troubleshoot.
Furthermore,help desk staff lacked the ability to safely automate delegated tasks,
and IT engineers had no way of sharing scripts without compromising control or security.
(09:48):
ScriptRunner transformed their environment by centralizing control and oversight.
Inventx migrated over 60 manual PowerShell scripts into ScriptRunner,
providing a centralized GUI control plane for help desk staff to execute tasks across the Microsoft ecosystem.
All actions are fully logged,monitored in real time,
(10:09):
and tied to a version-controlled repository to ensure traceability and standardization.
In just 36 months,Inventx created more than 500 automated “actions” within its GUI interface,
dramatically closing the gap between its business needs and operational capability.
Help desk efficiency increased, and IT project teams regained bandwidth for innovation.
(10:33):
With this foundation in place, Inventx is now ideally positioned to scale into agentic automation.
Policies,logging,credential management,and version control are all centrally enforced,
so that AI agents can be introduced safely into the mix to delegate routine operational tasks,
execute repeatable workflows,and act autonomously within clearly defined guardrails.
(10:58):
This setup ensures that future AI-driven workflows will be both powerful and compliant,
allowing Inventx to maintain visibility,control,and audit readiness as they drive productivity forward.
.
.
.
Following the Breadcrumbs Towards the Treasure Trove of Agentic Automation.
.
.
.
Across Bechtle,Brose,and Inventx,a clear pattern emerges (11:16):
fragmented automation (scattered scripts,
inconsistent execution,and siloed teams) creates bottlenecks that make it impossible to scale toward agentic automation.
Each organization began with decentralized PowerShell usage,
uneven governance,and limited visibility,resulting in duplicated effort,
(11:40):
fragile workflows,and security risks.
By centralizing automation through ScriptRunner,they unified their execution layer,
standardized script libraries,and established robust governance controls.
This consolidation didn’t just improve the speed,reliability,
and compliance of their existing automation processes,
(12:01):
it created the stable,auditable,policy-driven architecture that agentic automation requires to operate autonomously across the Microsoft ecosystem.
This is the groundwork that turns AI from experimental and risky to operational and ROI-generating.
.
.
.
Why ScriptRunner Is Becoming the Platform of Choice for Operationalizing Agentic Automation in the Microsoft Ecosystem.
(12:26):
.
.
.
ScriptRunner has spent more than a decade building the leading Microsoft automation platform,
designed specifically to solve the fragmentation,inconsistency,
and governance gaps that prevent organizations from achieving ROI from automation.
Today,more than 200 enterprise customers rely on ScriptRunner to consolidate their Microsoft automations so they can run autonomously,
(12:50):
securely,and in full compliance with enterprise policy.
With ScriptRunner,organizations gain (12:53):
Centralized execution for every script,
workflow,and AI-driven action,ensuring that all automation runs through one secure,
governed control plane.
Standardized,pre-approved script libraries that provide version-controlled,
production-ready automations for self-service use across the business.
(13:15):
Robust governance and security,including enforced RBAC,
conditional access,and human-in-the-loop approvals for sensitive tasks.
Complete visibility and traceability,with full logging,
auditing,and performance insights that show exactly how automations contribute to business outcomes.
.
.
.
Agentic automation is no longer a thing of the future;
(13:38):
it’s the operational model enterprises must begin adopting now.
ScriptRunner’s centralized automation platform is the heartbeat of modern IT automation,
ensuring that every agent,automation,and workflow runs safely,
consistently,and transparently across the Microsoft ecosystem.
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