All Episodes

April 1, 2025 20 mins

Episode Title: Online Reputation Management Tools with Lorcan Flanagan from Trustist

Summary: In this episode, Lorcan Flanagan from Trustist shares his expert insights on handling negative business reviews efficiently. Discover time-saving strategies to manage your online reputation effectively.

Watch all episodes on the Mr Vivian YouTube Channel: https://www.youtube.com/@MrVivianTechie

Location: The Waterworks is located in North Belfast. Find it on Google Maps here: https://maps.app.goo.gl/GYXLfG6U7QGVW...

Key Points:

  • Importance of responding to negative reviews
  • Turning negative feedback into positive outcomes
  • Real-life examples and success stories
  • The importance of a Google Business Profile Page
  • The Eisenhower method and Eat the Frog as effective time management techniques

Guest Information: Lorcan Flanagan is a reputation management expert at Trustist. Connect with him by following this link https://trustistfranchising.com/lorcanflanagan/

Quotes and Highlights:

  • "Responding to negative reviews can turn a dissatisfied customer into a loyal one."
  • "Efficiency is key when managing your online reputation."

Time Management Strategies:

Eisenhower Matrix: https://asana.com/resources/eisenhower-matrix

Eat The Frog: https://www.todoist.com/productivity-methods/eat-the-frog

Subscribe: To The Timeseekers' Way podcast, leave a review, and follow us on YouTube for more insights.

Timestamped Breakdown:

  • 00:00 - Introduction
  • 01:00 - What would you say companies fall down on in terms of reviews?
  • 03:23 - Do you find people react negatively to bad reviews?
  • 04:46 - Reflecting on the importance of walking in the park to problem solve
  • 05:15 - How does Lorcan improve on his time management?
  • 08:30 - Lorcan's time-saving tools suggestions (Eisenhower Matrix and Eat the Frog)
  • 12:56 - Trustist Review Automation Explained
  • 16:20 - How do you get a demo on how Trustist works?
  • 17:19 - Tips on getting more reviews
  • 19:54 - Is there a fear about asking for reviews?
  • 21:08 - Are Google reviews or LinkedIn recommendations better?
  • 23:15 - Outro
Mark as Played

Advertise With Us

Popular Podcasts

Stuff You Should Know
The Joe Rogan Experience

The Joe Rogan Experience

The official podcast of comedian Joe Rogan.

Dateline NBC

Dateline NBC

Current and classic episodes, featuring compelling true-crime mysteries, powerful documentaries and in-depth investigations. Special Summer Offer: Exclusively on Apple Podcasts, try our Dateline Premium subscription completely free for one month! With Dateline Premium, you get every episode ad-free plus exclusive bonus content.

Music, radio and podcasts, all free. Listen online or download the iHeart App.

Connect

© 2025 iHeartMedia, Inc.