Episode Title: Online Reputation Management Tools with Lorcan Flanagan from Trustist
Summary: In this episode, Lorcan Flanagan from Trustist shares his expert insights on handling negative business reviews efficiently. Discover time-saving strategies to manage your online reputation effectively.
Watch all episodes on the Mr Vivian YouTube Channel: https://www.youtube.com/@MrVivianTechie
Location: The Waterworks is located in North Belfast. Find it on Google Maps here: https://maps.app.goo.gl/GYXLfG6U7QGVW...
Key Points:
- Importance of responding to negative reviews
- Turning negative feedback into positive outcomes
- Real-life examples and success stories
- The importance of a Google Business Profile Page
- The Eisenhower method and Eat the Frog as effective time management techniques
Guest Information: Lorcan Flanagan is a reputation management expert at Trustist. Connect with him by following this link https://trustistfranchising.com/lorcanflanagan/
Quotes and Highlights:
- "Responding to negative reviews can turn a dissatisfied customer into a loyal one."
- "Efficiency is key when managing your online reputation."
Time Management Strategies:
Eisenhower Matrix: https://asana.com/resources/eisenhower-matrix
Eat The Frog: https://www.todoist.com/productivity-methods/eat-the-frog
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Timestamped Breakdown:
- 00:00 - Introduction
- 01:00 - What would you say companies fall down on in terms of reviews?
- 03:23 - Do you find people react negatively to bad reviews?
- 04:46 - Reflecting on the importance of walking in the park to problem solve
- 05:15 - How does Lorcan improve on his time management?
- 08:30 - Lorcan's time-saving tools suggestions (Eisenhower Matrix and Eat the Frog)
- 12:56 - Trustist Review Automation Explained
- 16:20 - How do you get a demo on how Trustist works?
- 17:19 - Tips on getting more reviews
- 19:54 - Is there a fear about asking for reviews?
- 21:08 - Are Google reviews or LinkedIn recommendations better?
- 23:15 - Outro
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