Rosedale's Emily Houghton on empathy, digital shifts, and the next generation of funeral leaders

In this episode of The View, we welcome onto the podcast Emily Houghton, Director of Operations at Rosedale Funeral Home in Norfolk and Suffolk.

Emily started working in the funeral profession at the age of 19 in London, and has now been in the industry for over 20 years. She has held various positions throughout her career, from funeral arranger to funeral director, to working as an area manager. She says she has been lucky enough to be able to experience first-hand all elements of the funeral profession, so she has a wealth of experience she can draw on. The View is hosted by Malcolm Flanders and brought to you by Golden Leaves.