In this episode of Workforce on Deck, Improv's Dr. Sarah Inman, Vince Jackson, and repeat guest Meredith Johnson explore common post-implementation challenges organizations encounter after WFM and HCM software go-live. They discuss frequent issues such as user adoption difficulties, unforeseen configuration challenges, and the challenging transition from dedicated implementation support to standard vendor support.
The conversation highlights the significant value Concierge Care support services offer, emphasizing personalized assistance, quicker response times, and strategic guidance. The team underscores the importance of proactive planning and regular evaluations to ensure continued system effectiveness and organizational efficiency.
Listeners will also learn about real-world examples demonstrating how dedicated support services have helped organizations quickly address critical issues, improve system utilization, and avoid costly compliance pitfalls. The discussion sets the stage for future episodes addressing the evolving landscape of managed services and strategic support services.
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