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In this episode, TrustedTech sits down with Jason Lu, Support Program Manager, to explain the upcoming changes to Microsoft’s support offerings and partner ecosystem.
What’s Covered:
✅ The new, higher standards for becoming a Microsoft partner include increased revenue requirements and a focus on exclusivity and quality.
✅ How these changes are designed to ensure customers receive more proactive, “white glove” support from elite-level partners.
✅ The impact on end users: improved case management, enhanced support experiences, and greater value from Microsoft partners.
✅ Why Microsoft is encouraging partners to handle more issues internally, and how escalations to Microsoft now involve additional costs.
✅ Questions customers should ask when selecting a partner: in-house resolution rates, escalation procedures, SLAs, and proactive service offerings.
✅ The evolving role of AI in Microsoft support, and how the balance between automation and human expertise will influence the future of support over the next 3–5 years.
✅ How TrustedTech is adapting its support model to provide more transparent, ticket-based, and proactive services for clients.
Whether you’re a Microsoft customer, partner, or simply interested in how support is evolving in the tech industry, this video will provide you with the insights needed to navigate the new landscape.
#TechSupport #MicrosoftPartners #MicrosoftSupport #MicrosoftUnified #CloudSupport #TrustedTech #ITStrategy #CostOptimization #Microsoft365 #Azure #CSP #CloudComputing #ITSupport #TechOptimization #DigitalTransformation #ITManagement #CyberSecurity #ModernWorkplace #ITCostSavings #CloudServices
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