Being a Student of the Game. Continued Education, Communication and Pickleball with David Lund, CFI, LPC

In this conversation, Dave Thompson, CFI and David Lund, CFI discuss various topics related to interviewing and investigations. They talk about their backgrounds and how they got into the field, the importance of treating people with dignity and respect, and the impact of interviewing skills in both professional and personal relationships.

They also address common challenges and questions faced by loss prevention professionals, including the difficulty in protecting product while not impacting sales.  Lund provides insights from his leadership experience on how to communicate effectively when challenged by business partners, the media or his own team. 

Lund also takes the hot-seat and provides his thoughts on how to handle some of the difficult questions faced by leaders in the loss prevention or asset protection industry. They emphasize the importance of safety and the use of technology in investigations. In this conversation, Dave Thompson and David Lund discuss the importance of recording interviews and the benefits it brings to both the interviewer and interviewee.

They highlight the value of self-reflection and continuous learning in improving interviewing skills. They also emphasize the need for transparency and open communication in the interview process. The conversation concludes with a discussion about the upcoming Elite Training Day and the unveiling of the new Certified Forensic Interviewer Exam.

Truths:

• Treating people with dignity and respect is crucial in both professional and personal relationships.
• Loss prevention professionals should focus on building positive relationships with other departments and external partners.
• The role of loss prevention is not just about preventing theft, but also about ensuring the safety of employees and customers.
• Investigative interviewing is a skill that can be applied in various aspects of life.
• Technology plays a significant role in investigations, including the use of cameras, license plate readers, and facial recognition. Recording interviews can improve interviewer behavior and adherence to training and policies.
• Watching or listening to recorded interviews allows for self-reflection and improvement.
• Continuous learning and curiosity are essential for professional growth.
• Transparency and open communication are key in the interview process.
• Elite Training Day will feature the unveiling of CFI 2.0, an evidence-based update to the Certified Forensic Interviewer designation.