Episode Transcript
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Good luck with your renewals.
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We, are cheering you on just a few more weeks to go.
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Welcome fellow humans to another mini Cast mastery episode where we guarantee to deliver value in less than 10 minutes.
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This is the show where we mix professional wisdom a dash of humor and a lot of really cool brain science.
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I'm your co-host Kimberly.
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And I'm Kathy.
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And we are also joined today by Sheen Brion.
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I don't know if you heard the last episode that launched on Tuesday.
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If you haven't, please go back and take a listen.
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Today, we are going to talk about renewals these two female leaders and insurance experts are going to give you the top three tips if you are in that position of going through renewals right now.
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They feel your pain because between the two of them, they have over 40 years of experience in this industry.
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The top three tips, according to Kathy and Shellen, specifically curated.
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For you in the insurance industry are Kathy, go.
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The first one I would suggest is use a microphone.
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I can't even tell you how many meetings I conducted virtually without a microphone.
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I just used the microphone in the computer.
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Mm-hmm.
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And since joining you, Kimberly, I have learned that is actually a pet peeve of people because you can't hear as well, it's not as clear, so right.
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Use a microphone.
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It doesn't have to be expensive, but it really makes a big difference.
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Well, and Kathy's talking about an external microphone, just to make that clear.
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Sure.
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And there Oh, sure.
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There are several different brands we use right now I am using uh, sure Microphone, S-H-U-R-E, and you will be able to find that in our Amazon affiliate cart very soon.
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Kathy is using a Samson satellite mic.
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I also use a Samson Meteor mic and I have a Blue Yeti.
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I've tried lots of different microphones and like Kathy said, it makes a world of difference.
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This morning we were testing Kathy vacuuming.
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We were testing background noise and how far could we push our microphones, and she was vacuuming just within a few feet of her microphone.
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I couldn't hear a thing.
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I could see her vacuuming, but I couldn't hear it.
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Thank you, Kathy, for that expert piece of advice.
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I love that.
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Shellen, what about you? I use a Blue Yeti, which I love.
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My second, key piece of advice would be, following Stephen Covey's advice of keeping the end in mind.
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Mm-hmm.
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And making sure your presentation and the time that you have with any group that you design all of it for what you wanna accomplish and work backwards.
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So that I think is so helpful.
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Begin with the end in mind.
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That's good.
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Love those.
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Brilliant.
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I used teach those training programs.
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Oh my goodness.
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That brings back memories for me.
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If I have to say one thing, not being an insurance expert, I am going to coach you on the camera.
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Please remember to make your meetings all about your audience.
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It is your responsibility to nurture their learning journey and their experience looking into the camera instead of looking away, looking at yourself.
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Like right now I'm looking at Kathy on the screen.
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I'm looking at Shalin on the screen.
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What does that feel like to you? That you're not looking at us, you're not communicating with us not communicating eye contact.
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And if you join the group virtual office audit, you'll understand.
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You'll be apprised of the exact brain science behind why eye contact.
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Is so important.
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It makes the other person feel like they are heard, like they are seen, like they are received by you.
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And this isn't something that has to be expensive.
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Just adjust the camera on your computer or on your laptop.
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I'm a tall girl, so I need about an extra nine inches in my.
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Standing workstation in my sitting station, I need about an extra eight inches, and I just use my daughter's medical books that she's no longer using.
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Thank God she's not using them anymore in school.
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Those are just three quick tips.
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For you to increase the engagement rates and the productivity and the stickiness of your meetings.
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You want the recall to be high 72 hours later, one week later, one month later.
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Otherwise, we're just wasting each other's time.
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So let's work on the quality of our meetings.
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The microphone begin with the end in mind and the camera.
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Those are our top three tips for today.
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That sounds fantastic.
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Good luck with your renewals.
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We, are cheering you on just a few more weeks to go.
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Woohoo.
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Kathy, that feels like a wrap to me.
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What about you? Yes, that is a wrap.
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Awesome.
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We look forward to sharing time with you in the next episode where we go live from the waist up.