66 |🩷 Minicast Mastery: Psychological Safety in Your Next Virtual Meeting and Our AMAZON Story

Discover how to build trust and credibility in virtual meetings. In this 10-minute Minicast Mastery episode, we share practical strategies to boost psychological safety, communication, and confidence as a virtual leader.

 

Trust looks different on screen — but it’s absolutely possible to build it. In this episode of the Virtual Presentation Skills Podcast, we unpack the science and strategy behind creating credibility in virtual spaces.

Learn how to establish psychological safety, communicate with transparency, and lead virtual meetings that people actually enjoy showing up to. You’ll walk away with five simple ways to build trust online (4:38 marker).

We also share a behind-the-scenes story about how Amazon recently purchased ad space on our podcast — and how authentic communication helped their audience connect even more.

If you’re a leader, coach, or facilitator working in hybrid or remote environments, this episode will help you strengthen connection and credibility — even through a screen.

 

Key Takeaways:

• Why psychological safety matters more than ever in hybrid work.
• The 5 trust-building behaviors every virtual leader should master (4:38 marker).
• How transparency and predictability increase credibility online.
• A simple timer system to improve meeting flow and respect time.
• Real-world examples of how authenticity builds audience trust.

 

Resources Mentioned: 👉 Learn first hand how to create trust on a virtual platform.  Join our training program:  🔗Group Virtual Office Audit Registration 👉 Interested in being a guest expert on trust and credibility? Please reach out to our team at [e-mail]

 

Connect with Us: 🔗Kimberli Gilbert Linked-In

🔗Kathy Gadinas Linked-In

If you liked our show, please LIKE and share.  Every LIKE helps us grow!  

 

 

Episode Transcript

(00:00):
Hey, fellow humans.

(00:01):
.9149350697Welcome to the Mini Cast Mastery version of the Virtual Presentation Skills podcast. 3 00:00:08,891.4088210515 --> 00:00:12,646.408821052 is the show where we mix professional wisdom, a dash of humor. 4 00:00:13,331.408821052 --> 00:00:19,601.408821052 And a lot of really cool brain science if you're already following us. 5 00:00:19,691.408821052 --> 00:00:21,401.408821052 Thank you, thank you, thank you. 6 00:00:21,401.408821052 --> 00:00:22,991.408821052 We are so grateful for you. 7 00:00:22,991.408821052 --> 00:00:27,371.408821052 And if you are brand new, please feel welcome to this community. 8 00:00:27,371.408821052 --> 00:00:42,11.408821052 This is a very safe space to talk about topics relating to virtual presentation skills that can sometimes be really daunting for people because this is about how you show up on screen in the mini cast. 9 00:00:42,321.408821052 --> 00:00:48,531.408821051 Mastery version of the show, we guarantee to deliver value in less than 10 minutes. 10 00:00:48,801.408821051 --> 00:00:54,441.408821051 Today's topic is trust on screen, building credibility as a virtual leader. 11 00:00:54,781.408821051 --> 00:00:59,251.408821051 I'm Kimberly Gilbert, one of your co-hosts, Kathy Godinas, your other co-host. 12 00:01:00,86.408821052 --> 00:01:08,966.408821052 Let's dive right in, Kathy, with the credibility piece, and then we'll share a story we shared with each other pre-show. 13 00:01:09,446.408821052 --> 00:01:14,696.408821052 Very interesting how we are building trust in a virtual world. 14 00:01:14,696.408821052 --> 00:01:21,211.408821052 I know a lot of people do this really well on different platforms you probably already know in person. 15 00:01:21,611.408821052 --> 00:01:32,741.408821052 Trust comes more naturally through eye contact, handshakes, body language, proximity to another person, but on screen. 16 00:01:33,671.408821052 --> 00:01:35,831.408821052 Oh my goodness. 17 00:01:35,831.408821052 --> 00:01:37,176.408821052 Those cues. 18 00:01:37,926.408821052 --> 00:01:42,486.40882105 Are so compressed into a tiny little rectangle. 19 00:01:42,846.40882105 --> 00:01:50,706.40882105 I'll challenge you to start thinking about virtual presentations and showing up as a virtual leader in a different manner. 20 00:01:50,856.40882105 --> 00:01:54,366.40882105 This may be a paradigm shift for you, and we honor that. 21 00:01:54,606.40882105 --> 00:01:59,706.40882105 We love to create psychological safety in our training programs. 22 00:01:59,706.40882105 --> 00:02:01,146.40882105 It's something we're known for. 23 00:02:01,671.40882105 --> 00:02:04,341.40882105 So you feel safe when we are interacting. 24 00:02:04,641.40882105 --> 00:02:08,511.40882105 One of the safest places to start is the Group Virtual Office audit. 25 00:02:08,871.40882105 --> 00:02:12,171.40882105 If you join [e-mail]. 26 00:02:12,861.40882105 --> 00:02:18,261.40882105 You'll notice we have several training programs throughout the rest of the year that are open to the public. 27 00:02:18,621.40882105 --> 00:02:24,521.40882105 You can also book one-on-one advanced virtual office audits and private training programs. 28 00:02:25,401.40882105 --> 00:02:28,791.40882105 Sometimes people think I need to learn a skill. 29 00:02:28,791.40882105 --> 00:02:35,1.40882105 I will go and apply that skill to my next meeting and I won't ever use it again. 30 00:02:35,1.40882105 --> 00:02:36,801.40882105 And I beg to differ. 31 00:02:36,801.40882105 --> 00:02:40,101.40882105 This is definitely not a one time event. 32 00:02:40,131.40882105 --> 00:02:41,331.40882105 Most of us. 33 00:02:41,439.74215438 --> 00:02:49,876.40882105 In the communication landscape we function in now are not going backwards to less virtual meetings. 34 00:02:50,146.40882105 --> 00:02:55,336.40882105 Statistics are still showing hybrid workforces are growing. 35 00:02:55,366.40882105 --> 00:03:06,706.40882105 They're building, they're struggling to become really strong because they don't have a high level of psychological safety in the virtual world. 36 00:03:06,951.40882105 --> 00:03:14,31.40882105 I'll just give you five quick items, and again, you can bookmark this and come back to it and we'll explore these deeper. 37 00:03:14,31.40882105 --> 00:03:15,351.40882105 In other podcasts. 38 00:03:15,681.40882105 --> 00:03:17,781.40882105 You can be predictable. 39 00:03:17,993.07548772 --> 00:03:24,533.07548772 You can participate actively, like saying names, make eye contact. 40 00:03:24,593.07548772 --> 00:03:28,523.07548772 There should be some transparency in your setup. 41 00:03:28,523.07548772 --> 00:03:35,183.07548772 For example, if something goes wrong, we just admit to it publicly and we say, we've had a tech issue. 42 00:03:35,183.07548772 --> 00:03:39,473.07548772 We ask for your grace, and people tend to really trust that. 43 00:03:39,553.07548772 --> 00:03:41,563.07548772 Show that you are. 44 00:03:41,613.07548772 --> 00:03:42,993.07548772 Listening as well. 45 00:03:42,993.07548772 --> 00:03:51,723.07548772 You can actually show you're listening in the virtual world and then follow through and with clear next steps. 46 00:03:52,173.07548772 --> 00:03:59,283.07548772 One leadership tool I love, and we've been implementing in our team lately, is using a timer system. 47 00:04:00,403.07548772 --> 00:04:10,503.07548772 I introduced this to our team after learning this from an incredible leader a couple of years ago, and I felt really safe with the timer. 48 00:04:10,563.07548772 --> 00:04:15,93.07548772 And Kathy, how do you feel about the timing system? I think the timer works really well. 49 00:04:15,483.07548772 --> 00:04:18,153.07548772 It helps us stay on track and not go overtime. 50 00:04:18,658.07548772 --> 00:04:19,738.07548772 Well, I love it. 51 00:04:19,788.07548772 --> 00:04:27,828.07548772 If there are any items that need to be tabled, we put them on a leaderboard and we follow up with them on Fridays in our weekly wrap up. 52 00:04:27,828.07548772 --> 00:04:28,963.07548772 As the leader or the host. 53 00:04:29,373.07548772 --> 00:04:34,953.07548772 Of the virtual meeting, you've got to be really comfortable saying, Hey Kathy, that's great. 54 00:04:34,953.07548772 --> 00:04:35,823.07548772 We're at our time. 55 00:04:35,823.07548772 --> 00:04:37,383.07548772 Let's go ahead and move on. 56 00:04:37,383.07548772 --> 00:04:42,993.07548772 Any final questions onto you, John, or Sue or whoever is up next. 57 00:04:42,993.07548772 --> 00:04:50,233.07548772 You've gotta be really comfortable that is a skill that is in our presentation Skills for Virtual Leaders training program. 58 00:04:50,893.07548772 --> 00:05:05,113.07548772 We've only had one meeting out of the last four that has gone over by two minutes, and it was still within that 60 minute timeframe we were at, I believe, 58 minutes before we moved on. 59 00:05:05,163.07548772 --> 00:05:10,353.07548772 But you know, scheduling those meetings, your 30 minute meetings become 25 minutes. 60 00:05:10,358.07548772 --> 00:05:10,568.07548772 Mm-hmm. 61 00:05:10,653.07548772 --> 00:05:12,603.07548772 And you communicate ahead of time. 62 00:05:12,603.07548772 --> 00:05:14,13.07548772 I have a hard stop. 63 00:05:14,448.07548772 --> 00:05:18,798.07548772 At 2 25 so you can time travel to your next meeting. 64 00:05:18,978.07548772 --> 00:05:22,218.07548772 Your 60 minute meeting is then 55 minutes. 65 00:05:22,308.07548772 --> 00:05:25,68.07548772 I have a hard stop at 1155. 66 00:05:25,458.07548772 --> 00:05:33,858.07548772 That type of transparent communication provides a lot of psychological safety, especially if you're building a brand new team. 67 00:05:33,858.07548772 --> 00:05:33,948.07548772 Right. 68 00:05:35,508.07548772 --> 00:05:40,8.07548772 Let's share the story we talked about pre-show. 69 00:05:40,308.07548772 --> 00:05:44,598.07548772 there are some big name companies, I mean. 70 00:05:45,183.07548772 --> 00:06:07,743.07548772 Really big name companies who are purchasing ad space on our podcast, and we don't know exactly what that means, but I posted on LinkedIn, Facebook, and Instagram yesterday, and I was just walking in the Filbert Orchard and I had the puppies with me and I said, Hey. 71 00:06:08,473.07548772 --> 00:06:11,323.07548772 We found out that Amazon purchased Ad Space. 72 00:06:11,323.07548772 --> 00:06:13,213.07548772 Now mind you, it's not a huge ad. 73 00:06:13,213.07548772 --> 00:06:25,33.07548772 We're not making more than pennies on the dollar at this point, but it's that we are entered into a pitch pool and people are taking notice. 74 00:06:25,63.07548772 --> 00:06:33,913.07548772 And there are, I wanna say at the last count, there were over 50 organizations that. 75 00:06:34,273.07548772 --> 00:06:37,423.07548772 Are noteworthy and Amazon was one of them. 76 00:06:38,23.07548772 --> 00:06:43,303.07548772 I posted on LinkedIn, just an organic posts that was from my phone. 77 00:06:43,543.07548772 --> 00:06:52,363.07548772 You know, nothing contrived, much like these podcasts don't have much planning for them, and people reached back and said, oh my goodness. 78 00:06:52,633.07548772 --> 00:06:55,3.07548772 This was such a great post. 79 00:06:55,3.07548772 --> 00:07:06,483.07548772 The sun was shining, the video had this beautiful orangy color to it, and I think that helps build trust as well. 80 00:07:06,583.07548772 --> 00:07:27,13.07548772 So the point is, in our opinion, all of the items we teach to build trust, especially psychological safety, and we don't know what the results are yet because this was just posted yesterday and we're still trying to figure out exactly what this means for our podcast. 81 00:07:28,123.07548772 --> 00:07:30,793.07548772 We are also looking for a guest. 82 00:07:30,793.07548772 --> 00:07:33,133.07548772 If you are an individual. 83 00:07:33,613.07548772 --> 00:07:42,103.07548772 Or a business who is an expert coach on building trust and building credibility. 84 00:07:42,313.07548772 --> 00:07:44,203.07548772 We would love to talk with you. 85 00:07:44,263.07548772 --> 00:07:51,3.07548772 We have several trust modules in the presentation skills for virtual leaders. 86 00:07:51,3.07548772 --> 00:07:59,73.07548772 There are several elements we touch on, but that's not our field of expertise, and we don't wanna come off as the experts in mm-hmm. 87 00:07:59,313.07548772 --> 00:08:03,693.07548772 Building trust and credibility, especially outside of the virtual world. 88 00:08:03,933.07548772 --> 00:08:09,183.07548772 I can teach you how to do that in the virtual world, but we love a guest expert. 89 00:08:09,543.07548772 --> 00:08:12,693.07548772 Because that is not the focus of this podcast. 90 00:08:12,693.07548772 --> 00:08:15,603.07548772 It's not a focus of this business. 91 00:08:15,603.07548772 --> 00:08:29,473.07548772 This just happened to be in our weekly rotation and then we did have a guest on Tuesday that could speak to a building trust and credibility in the in-person environment as well. 92 00:08:29,833.07548772 --> 00:08:31,753.07548772 All right, Kathy, this feels like a wrap to me. 93 00:08:31,753.07548772 --> 00:08:33,673.07548772 What about you? I think so. 94 00:08:34,423.07548772 --> 00:08:42,73.07548772 Don't forget to book your group Virtual office audit virtual office audit.com. 95 00:08:42,73.07548772 --> 00:08:49,573.07548772 We can't wait to meet you and we look forward to sharing time with you in the next episode where we go live from the waist up.