Episode Transcript
Available transcripts are automatically generated. Complete accuracy is not guaranteed.
(00:01):
Welcome back to the Virtual Presentation Skills podcast.
I'm Kimberly Gilbert, one of your co-hosts.
I'm Kathy Gina, your other co-host.
This is the show where we mix professional wisdom, a dash of humor.
And a lot of really cool brain science, and I can't wait to share the topic with you today.
(00:23):
If you are brand new to the show, please feel welcome.
We are so grateful you have chosen us and chosen this show.
We realize you have a lot of podcasts to choose from.
Mm-hmm.
And we really appreciate you and to all of our loyal listeners, oh my goodness.
You're helping us grow, and we could not be more appreciative.
(00:45):
The title of the show today is Work from.
Anywhere without burnout, we'll share some smart boundaries for remote professionals, remote workers, anybody that's logging in the hybrid environment, this pertains to you.
You probably think.
Work from anywhere.
(01:07):
Sounds very freeing.
Right? It does.
Beach, forest.
Well, yes.
And we have actually worked from the beach, so it does sound free.
Mm-hmm.
Without boundaries, it becomes a 24 7 lifestyle.
And Kathy and I both have stories.
(01:27):
To share with you that you'll probably resonate with, we are all having some issues with, figuring out what the boundaries are, and we're going to help define them for you today.
Whether you're remote, hybrid work from home or truly work from anywhere, burnout is really the biggest threat to your energy and your performance, and of course your virtual presence is your power.
(01:56):
You've got to remember the way you show up in 2D makes a difference.
You're presenting from a 3D space to a teeny, tiny little screen, and that's the way your audience is receiving you.
So today's episode is packed with actionable strategies, a lot of brain science and real world habits, and real world stories that have come to us from our own experiences.
(02:25):
We'll dive into the neuroscience behind burnout, a little bit about digital proximity and physical boundaries.
Why remote workers work, some say up to an average of two and a half hours more per day.
I can tell you that absolutely pertains to me how to create some hard edges in.
(02:49):
A very boundaryless work environment.
We'll work on that with you today.
Some rituals that will restore your energy and attention.
And then just some practical tech, your workspace tips that will keep you sane, balanced, as well as high performing.
We hope if you're a remote professional who feels tired, stretched, always on.
(03:11):
Which is me, it's Kathy.
I would bet it's millions of people who are listening.
This episode is absolutely for you.
Let's go right into the brain science of work from anywhere burnout.
If you haven't given any mind to physiologically, cognitively, and emotionally defining burnout, let's just start with the brain.
(03:37):
This is a beginning place for how to think about.
Burnout, which is actually a neurological pattern.
Now, this is really, really interesting.
When we started researching for the show today, we found all kinds of interesting statistics from the World Health Organization that says burnout is characterized by emotional exhaustion, depersonalization, as well as reduced performance.
(04:07):
Now, think about that.
That doesn't make any sense.
It's just interesting that performance goes down.
The more hours per day we work.
That's the part I think that doesn't make sense.
Why is that happening and why are we letting it happen? And moreover, where are the discussions that help people switch or change their perspective? Have a fresh new perspective, even a paradigm shift as it relates to the virtual world.
(04:33):
I.
I really sense we are moving toward mass burnout and the virtual world is going to look a little bit different based upon how we teach, and we aim to change that.
The first step in setting up your virtual office to hopefully help you avoid burnout is the group virtual office audit.
(04:56):
Virtual office audit.com.
It's.
30 minutes, seven steps, and it will kick off your journey toward success.
Let's talk a little bit about the areas of the brain where some of these processes happen.
For example, your prefrontal cortex.
Is your executive control center.
(05:16):
It handles decision making, planning, organizing, et cetera.
Your prefrontal cortex is in a mode of fatigue.
If you don't have boundaries for your work from anywhere, lifestyle you might be experiencing overload with too many micro decisions.
Too much digital switching, not multitasking.
(05:39):
By the way, digital switching.
Too many physical cues too few physical cues, and Kathy will talk about this in a little bit.
And then too few recovery breaks.
I don't know about you, Kathy, but if I don't plan the recovery breaks and breaks in general, into my day, I almost certainly skip past them.
Oh, I do too.
(06:00):
They have to be part of it and when I don't take a break, I get really tired and my work isn't very good.
Mm-hmm.
It is reduced for sure.
Yes.
Well, maybe we'll tag the episodes where we were talking about presentation fitness and some of the techniques we use during the day they really work.
(06:21):
Mm-hmm.
There are some of the natural reward cycles in regard to dopamine.
That are missed.
This is called the dopamine drought.
For example, when you walk into an office, there's a hit of dopamine.
When there are social micro interactions hit of dopamine, if you see visible progress when you're working in close proximity to a teammate, again, it goes back to dopamine, the shared energy all relates to dopamine and the fact that these are dopamine triggering cues and they are severely missed in the virtual world.
(07:01):
You may experience something Stanford calls reward deficiency.
We are learning so much more about the human brain and how it was built and how it impacts your motivation and focus.
I'm really excited to see more research coming out of these big research houses because there has been so little research so far available to the masses, and we hope to change that.
(07:28):
Kimberly, I just wanna interject here because those four things that you just shared on the dopamine drought, they affected me big time.
Mm-hmm.
I loved walking into my office.
I didn't have a big office.
There was maybe five or six people, but walk in, say hello, how was your night? Whatever it is, and then talk about what's gonna happen that day there was just so much shared energy.
(07:52):
I love that.
And when that went away, that was a big hit for me.
I completely agree with you.
I have been working from home for over 21 years, so I purposefully plan things like co-working days.
People will come to my home, or I will end up at their home we will end up at a lifetime work location in Beaverton, like we shared last week.
(08:18):
I have had to be very purposeful about the in-person interactions because that's still my first choice, right? I am an expert in virtual presentation and virtual presentation skills, but I still prefer face-to-face and one-on-one, so I completely resonate with you.
(08:39):
Here's where work from anywhere gets really dangerous.
Your brain doesn't know when you are done, and I will tell you, I am a victim because my office and your office is potentially.
Everywhere your work spreads like water into every available corner.
(09:00):
And just think about water.
Water always takes the easiest path to get to its destination.
My phone is now my office.
My sofa is my office.
My kitchen is my office, my brain is my office.
You see where I'm going here? We're basically on constant availability.
(09:26):
When you train your brain for constant availability, guess what? Your cortisol spikes over time, lead to exhaustion, decreased cognitive flexibility, as well as mood depletion.
Is this resonating with anybody? It is with me.
That's why I really do try to contain all of my work.
(09:48):
In one room.
Yes.
Yes.
I think that's really smart, and I am going to try to do a better job of that moving forward because building a new business, building a podcast, I am working.
80, 90 hours per week.
Mm-hmm.
And honestly, it's not sustainable.
So talk about needing boundaries.
(10:08):
I need to go back and listen to this podcast.
Burnout isn't necessarily a weakness, but it is a predictable biological outcome if I continue at this pace.
I will experience decreased cognitive function.
I will, it will happen.
(10:28):
Mm-hmm.
It is very predictable.
I will probably miss workouts, which isn't good for my physical or my emotional health.
And the boundaries really need to be stronger because our brains were never designed for borderless work.
Right.
This is so very powerful to understand our brains.
(10:48):
Were never designed for borderless work and we are all functioning in borderless environments.
It's crazy to me how powerful this perspective shift is and how much.
I personally need to pay attention and drink my own Kool-Aid.
(11:11):
mean, this is really hitting home for me, Kathy.
Me too.
And it's so important to create those boundaries and follow them.
Mm-hmm.
We've really gotta work hard on that.
I know that I need to do a better job as well.
You know, I'm thinking out loud right now.
Maybe we will agree on some boundaries as a team, and it can be implemented into our team culture, and then we can share what we learned from the process with.
(11:39):
All of our listeners because, I like to break things real time.
I think that's a great idea because the culture is huge and that usually comes from the top down.
Yes.
And so if the top follows those boundaries and that culture mm-hmm.
It does trickle down and it.
It becomes a safer space for everyone that's working with you.
(11:59):
Yes.
Okay, great.
I love that.
I think we'll start that right away.
Maybe even in our team meeting today.
Do you wanna talk a little bit about some of the truths about work from anywhere? Sure.
Flexibility is a gift.
Only if you protect it.
You talked earlier about the statistics of working from home causes people to work roughly about two and a half hours longer per day.
(12:25):
And I think that's true, but not consistently.
I think that was very consistent early on.
During COVID time.
So 20 20, 20 21.
Okay.
But I think people are now getting a better handle on it, but that doesn't mean it's not still happening.
What we've learned is remote workers statistically take fewer breaks.
(12:49):
They struggle more with sleep because it's always on their mind.
Mm-hmm.
.66666667Their computer is there, the door is open, and your phone is right there, but your work is with you, so you have to be really cognizant of closing that space.
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The other part of it is that sometimes there's a roll bleed, which sounds awful, but it's when personal and professional life overlap.
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I think that's a really huge statement.
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And the other thing too we get distracted.
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I do, sometimes I get a little pang of hunger, so I walk down, I go grab a bite, or I need to put something in the dryer.
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I do get distracted more easily here than I did at the office.
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Right.
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Well, and there's also no physical separation.
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Right? If you think about it, we're time traveling from virtual meeting to virtual meeting.
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That's why I always encourage people to give yourselves at least five minutes between those meetings.
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The walk to your car is just gone.
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If you think about it, you were burning a few extra calories walking to your car, and you, were at least getting up and moving your body.
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Mm-hmm.
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The door closing behind you at 5:00 PM guess what? Gone.
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Gone are the days when the door just closes at 5:00 PM some of the boundaries we naturally implemented in the workforce, for example, 20 years ago are.
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No longer valid.
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Mm-hmm.
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They are no longer available and they are no longer encouraged by management and leadership, which is where I think we need to start to make the biggest shift.
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Your digital proximity also equals your emotional proximity.
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Like Kathy was saying earlier, there's a lot that happens physically.
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That probably needs to start happening in the digital world as well.
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If we think about it and we clearly define the boundaries we can make this happen, and I see some of these issues happening in our own team.
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For example, when we are text messaging each other, the text messages are getting to be.
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A little bit distracting.
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Okay.
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Let's just say a lot distracting because for example, I'm using a voice on text sometimes, and I don't check it before I send it.
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I noticed I am making typos with my voice or something doesn't come across as clear, and that's something we need to work on as a team.
(15:22):
We tend to over reply, for example, when we really only need one reply, but we're over-relying because potentially the question wasn't posed as clear or a person.
Presumes, the other person knows what you're speaking about.
If we were talking about it at the water cooler, these things would not be happening.
(15:47):
We would feel needed.
We wouldn't feel as guilty.
I think there's a lot to unpack in the guilt realm as we're moving forward in the digital space because.
We're making a lot of mistakes.
Mm-hmm.
And I think this is happening to everybody.
And then obviously when a project goes awry, nobody is happy about it.
(16:09):
And we are experiencing some of these things in our own team as we're growing.
If anybody knows the startup world, you know what I'm talking about.
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The other work from Anywhere Boundary is an identity collapse, so people stop identifying as an employee from nine to five.
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Instead they become, Hmm, I'm available whenever you need me.
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Ooh, that's not good at all.
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The belief is deadly for performance and wellbeing.
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So we have to talk about rebuilding boundaries that work.
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And I'd like to just share a personal story here.
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When we had to pivot in 2020, we all started to work from home.
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My employees were afraid of the unknown.
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In the state of Oregon it was really scary here and nobody knew what was gonna happen.
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They didn't know much about the sickness and no one wanted to go out.
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They also didn't wanna come into the office.
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Right? Right.
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They didn't wanna come into the office because we were supposed to be six feet away from each other.
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Mm-hmm.
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And our office space wasn't big enough to handle that.
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Mm-hmm.
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So that is part of the reason why we did separate.
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And that's fine.
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I totally understand that.
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But.
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Nobody else.
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Then as time went on, wanted to go back to the office.
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So I kept that office space open because I needed to come back to the office.
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Then we obviously had to close the office 'cause it didn't make any sense to keep paying rent.
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And now I've been working from home for several years.
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And so for me personally, because I really like the in-person type of work, I feel like I've lost my identity a little bit.
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And my communication I think is lacking.
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This has been hard.
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It's not an easy thing.
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So anyway, I just wanted to share that story.
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It's really interesting that you shared, you were very passionate about returning to the office.
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Mm-hmm.
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It was safe.
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And you like the safety around the routine and the rituals and the shared energy.
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And it sounds like everybody else in your company was fine working from home, but you know what? That's what everybody thought in the beginning it's a very short commute.
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Yes.
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But if you don't have clear boundaries around communication and work hours, et cetera, it is going to be an epic fail.
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Mm-hmm.
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So in your mind, you're very excited to work from home and the flexibility is just golden.
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Especially if you have littles.
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I had small children at home and I was so grateful for the flexibility.
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Mm-hmm.
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I do feel like I did a better job originally with boundaries and aborts and very strict rules for myself, and then you kind of slip into the, oh, it's the weekend.
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Well, you know what? I just work on the weekends.
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That's just become the norm for me in this startup culture, which really needs to change.
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And some of the ways you can build in strong communication boundaries are by setting clear expectations.
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And Kathy, you.
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No, I say this all the time.
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Even in virtual meetings, in any conversation, you have got to set the clear expectations, whether it's timing or the topic or how we dress or what we discuss.
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Clear expectations really relax the brain of the adult learner.
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And these are all principles of adult learning theory, which you know, I love and some of those.
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Theories are built into the virtual office audit.
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Mm-hmm.
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If you join us@virtualofficeaudit.com,
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you can sign up for that very first foundational training program that will help you move very quickly on your journey towards success.
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30 minutes, seven steps, less than a hundred dollars.
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It's really a no brainer at this point.
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Anyway, let's talk about some of the expectations I feel we can clearly define for ourselves hours of availability.
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Even if you're working a split shift, you could say you're available from.
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8:00 AM to 11:00 AM and then you're available again from two to five and then six to eight.
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I have my granddaughter on Tuesdays, so I have her from about seven to 12 in the morning, and then I start my workday at about one o'clock or whenever I can get everything cleaned up from all the little baby messes, and then I work a longer day that day.
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I work straight through until 8, 9, 10 o'clock at night, and that's wonderful flexibility for me I am so grateful I have that time with my granddaughter.
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Clearly define the hours of availability and then do your best to implement those expectations and boundaries.
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Mm-hmm.
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Mm-hmm.
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And I really love that you do that, Kimberly, because that is something that's really important to you.
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Mm-hmm.
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People can do that with working out.
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Mm-hmm.
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Something else you can implement is your response times.
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For example, we are just implementing something called a team operating agreement, which was created by Lee Johnson.
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It's absolutely fantastic.
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Kathy, maybe we'll share that in the show notes.
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I'm pretty sure he has a link.
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For people to read more information about it.
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So this is his structure.
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I have my own version of his structure that works for our team, but this is his brilliance and you basically agree on response times.
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If I send you an email, how long can I expect before I receive a response? If I send you a text, a Voxer, a video, ask, what are your response times and do you have any time blocks, for example, where you're absolutely not available? I have something called focus time on my calendar, and I have not been true to that lately.
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Having this conversation makes me think I really need to go back to my focus time because that is where if you're in a leadership position, you need time to think.
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You need time to think about your team and how to set them up for success.
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And if you have projects that maybe go awry, how do we implement protocols so that doesn't happen again? So there's a lot of thinking that goes on on a leadership level.
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Conversations with other CEOs, for example, are extremely important for me.
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And those take time.
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Mm-hmm.
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And creating safe time and safe space to have those conversations is really, really important.
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Kathy, what else can you share about communication boundaries? It would be, a good idea to have no notification zones, certain time blocks that you are not to be disturbed or auto replies after a certain time, it really helps prevent any sort of emotional friction if somebody feels like their boundaries are being invaded or not respected, they might have an emotion about it, but they also might not share.
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Mm-hmm.
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Remember we talk about this in the virtual office audit, your audience might.
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Disconnect from you during your presentation or your event, but they're not going to tell you, Hey Kimberly, you didn't really have great lighting.
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So I disconnected we went into to a zone where we are trying to disguise our multitasking or Oh yes.
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Task switching.
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And like Kathy always says.
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Guess what? We know what you're doing.
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You're not really note taking, you're just distracted.
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Some of the emotional friction that is caused, that could be addressed right away isn't addressed because it's, it doesn't feel safe to address a particular topic, and that needs to be a strong communication boundary.
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You know, Kimberly, I think one of the hardest boundaries is mental the best thing to do then would be to set cognitive rules like no decision making after 7:00 PM.
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No planning while emotionally tired.
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Huge.
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Mm-hmm.
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Mm-hmm.
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No checking email during meals.
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No work apps on the home screen, and then close the browser tabs physically at the end of the day.
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You can't actually think your way to boundaries.
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You actually have to design them.
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I love those.
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I don't, I feel like I can't get away with those boundaries right now because we're in.
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Rapid growth mode, but when I have the opportunity, I am going to implement some of these cognitive rules, and I especially like what you said about no apps on the home screen.
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Mm-hmm.
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I listen to somebody speak.
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I think it was a year ago, and I'm sorry I don't remember his name, but he said specifically if he decides to sign with new clients, they have to put their phone someplace else during the workday so that they are not distracted.
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They don't just click on Facebook or click on LinkedIn, and then some of the employees would push back a little bit and say, well, my job is social media.
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I need to post.
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Great.
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Put the app on your desktop.
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You don't need to have the phone right there because that is the piece that is the biggest distraction for me.
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Maybe not for everybody, but for me it's my phone.
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Mm-hmm.
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I turn off the ringers and dingers before we go into a training session.
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You know that I am pretty hardcore on that.
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Even in in-person meetings, I'll just say, could everybody turn off their.
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Distracting devices.
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Mm-hmm.
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Mm-hmm.
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Because then I gain all of their attention, which is very purposeful because it really creates more of a rich experience for communication.
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If we don't have the distractions, both for the presenter and the attendee, teammates, colleagues, peers, whatever your situation is, it's really important to experience the richness of communication.
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It's also respectful of the other person to turn off your phone.
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Yes.
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I really love that.
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Here are just a couple of boundary frameworks for every work from anywhere professional, and we like work from anywhere as opposed to work from home because we travel to client sites.
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We're in.
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Hotel rooms and we're on airplanes, in airports, et cetera.
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So the term work from anywhere really resonates with us, and that's actually the pillar we are working in this week.
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Mm-hmm.
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And that's what we're focused on on this podcast is work from anywhere, designing some hard edges for remote professionals.
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Is increasingly important and such an interesting topic.
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Your brain actually needs cues, physical cues to stay on track.
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For example, work starts now, work stops now.
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Those are cues.
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Your brain feels really comfortable and really safe.
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And then there's some other rituals, power up ritual, for example.
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What does that checklist look like for you in the morning? What does your power down ritual look like? Kathy, you know, I have checklists for everything, So power up ritual, power down ritual, a dedicated work zone, even if it's just a corner.
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I know some of you have been banished to the basement in your dark, creepy room, or you've had to switch out the baby's nursery, or you really don't have a good space to set up an office.
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I would encourage you to consider looking at your closets.
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I have a client who decided to purchase a rolling rack for his clothes because he wanted to test out my office theory.
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You really only need a teeny, tiny little space.
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It's not very much at all.
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And if you work on your virtual office and you have an external microphone like we always talk about, you can also have some visual anchors, like your lighting goes on, your lighting goes off.
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Those are all cues that will help your brain feel really relaxed and really start to enjoy some of the boundaries we're talking about.
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I highly encourage you to think about making your environment switch, not your willpower.
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And this is hard.
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I know.
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I know.
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This is so hard.
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We also have some calendar boundaries we could speak about as well.
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We're actually having a tech issue right now, and this is going to happen probably going forward because we in the Pacific Northwest are moving into storm season.
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So we'll wait for Kathy to rejoin, or we will just wrap up without her.
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Anyway, the calendar boundaries, I was mentioning this earlier.
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We have focus blocks, break blocks, lunch blocks.
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A very strict end of day stop time admin days or half days.
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Every Friday of the month is my tech day where I can resolve any.
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Zoom issues.
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We're using Zoom today, by the way, or WebEx issues.
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We also use Descrip and Podbean and Apple Podcasts and Spotify.
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Now we're on Spotify.
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That's fantastic news.
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There are tech issues and moving parts always with all of these different tools.
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Having a dedicated tech day is lifesaving for me because I feel like every Friday of the month I can step away and that makes me feel really, really safe.
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And then some hours where you're meeting free, we do that for the podcast.
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For example, we only interview guests.
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On Friday at a certain time, and we go live on Tuesdays and Thursdays.
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So we have very set days when we are interacting.
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And also be mindful that work from anywhere changes your relationships at home.
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Sometimes I feel really bad because I'll be working at nine or 10 o'clock at night and my loved ones will say, mom, you know, it's eight o'clock or nine o'clock.
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What? What are you doing? Still working? Well, you know, we're in startup mode right now, and it's really just unavoidable or.
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I'm working all weekend instead of spending time with them, and that's just not going to last.
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Honestly, people, it's just not going to last.
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You could set up some visual cues like we do.
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You could have a sign on your office door.
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This is event in progress, no noise, please.
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That's what I do.
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And I also have one of the larger signs that's 24 by 36.
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It says, event in progress, no noise, please.
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And I train my Amazon drivers, my FedEx drivers.
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You know, if you have elderly parents living at home or you have Littles or Airbnb guests or whatever the case may be.
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That is really great communication through signage, and then if you say to yourself, self, there's a certain time of day where I am off of work.
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I think that's a really good habit to get into because burnout is actually contagious and boundaries protect everyone.
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Some of the rituals that prevent burnout, we'll just go over those really quickly.
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Morning activation consists of hydration.
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I am the water police.
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My team will tell you I am always on them about hydrating and hitting that water macro and then hitting your protein macro.
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I know a lot of people don't wanna hear about the protein macro, but it is really key to nourishing your body.
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You might wanna consider standing, sitting cycles Burnout isn't.
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Actually a workload issue.
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It's a boundary issue.
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Your work is still going to be there from Friday.
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As you move into Monday morning, it's still going to be there.
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Yes, I have deliverables, I have deadlines, et cetera.
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And a lot right now as we're building out the podcast and some of the new AI agents we're working with.
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But working from anywhere is absolutely a gift, but you also have a responsibility to protect your energy wherever you are.
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So hopefully some of the boundaries we talked about today will help you to.
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Stay more energized, maybe refocus, and continue to perform at your best.
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Because our goal is for you to experience high engagement rates in your virtual meetings, and you can't do that if you are burnt out.
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Your engagement rates are not going to go up if you are experiencing burnout.
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So join us for the next group.
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Virtual office audit, virtual office audit.com.
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30 minutes, seven steps, less than a hundred dollars, and you can really get started on your way to a successful work from anywhere lifestyle.
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We look forward to sharing time with you in the next episode where we go live from the waist up.