In this episode of the Adopted Podcast, Deepak Anchala interviews Ashley Hyman, VP of Customer Experience at Drata. Ashley shares her journey from public health to tech, her early days at Drata, and the evolution of customer success and experience as the company scaled. The conversation delves into the importance of AI in product adoption, the challenges of navigating customer needs in the compliance space, and the evaluation of AI products with a focus on security.
Ashley emphasizes the need for a balance between human oversight and AI efficiency and discusses the future of AI in customer experience, including the potential for acquisitions in the industry.
Popular Podcasts
Dateline NBC
Current and classic episodes, featuring compelling true-crime mysteries, powerful documentaries and in-depth investigations. Special Summer Offer: Exclusively on Apple Podcasts, try our Dateline Premium subscription completely free for one month! With Dateline Premium, you get every episode ad-free plus exclusive bonus content.
The Breakfast Club
The World's Most Dangerous Morning Show, The Breakfast Club, With DJ Envy, Jess Hilarious, And Charlamagne Tha God!
Crime Junkie
Does hearing about a true crime case always leave you scouring the internet for the truth behind the story? Dive into your next mystery with Crime Junkie. Every Monday, join your host Ashley Flowers as she unravels all the details of infamous and underreported true crime cases with her best friend Brit Prawat. From cold cases to missing persons and heroes in our community who seek justice, Crime Junkie is your destination for theories and stories you won’t hear anywhere else. Whether you're a seasoned true crime enthusiast or new to the genre, you'll find yourself on the edge of your seat awaiting a new episode every Monday. If you can never get enough true crime... Congratulations, you’ve found your people. Follow to join a community of Crime Junkies! Crime Junkie is presented by audiochuck Media Company.