"The Rise of the New Breed of Operators," explains how the role of operators has shifted from human switchboard agents to AI-powered voice assistants like Siri, Gemini, and Alexa. These modern "operators" are integrated into numerous devices and platforms, becoming the primary way people access information and interact with businesses. The text emphasizes that businesses must adopt voice interfaces to remain accessible and inclusive in this evolving landscape. The article uses examples of everyday scenarios, like ordering coffee or pizza, to illustrate the convenience and efficiency of voice-activated services. Ultimately, the author argues that voice interfaces are creating a more accessible and seamless future for both consumers and businesses.
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