And Another Thing
A friendship forged in the chaos of working in hospitality. Joella and Helene take you behind the sacred counter of a cafe and share what it is really like serving coffee and food to humans all day. Customer service is filled with its own unique life and no one really knows what goes on behind a counter. What makes it all that much more fascinating is that one of them is originally from the UK and the other from New Zealand, but they both live in Canada. You would think the cultures, both in hospitably and life, are not that far apart but it is not as interchangeable as it seems. In this slightly quirky but wholesome podcast you will hear about customers that have the potential to make or break a perfectly great working day, what it is like to live in a country not your own and the banter between two great friends. Occasionally you might get a glimpse into the beauty that is humanity and how a 5 minute interaction can make an entire occupation worth it. We know how to laugh at ourselves, at each other and most importantly, at other people. We simply want to invite you to have a cuppa with us, and enjoy the conversation.....oh wait, and another thing...
Episodes
On this week's episode, Joella and Helene wrap up their first aid training where Kev number two appeared and provided more questions for the class. They explore what it's like to have dogs and kids in restaurants and cafes and Milo's question takes a walk down memory lane.
On this week's episode, Helene and Joella are at a first aid course and naturally there is always one in the class that makes the day more difficult than it needs to be. For the last few weeks, they have talked about their Staff Day coming up, this week they share how it went and some of the tasks the teams had to do.
On this week's episode, a flat beginning turns into a laughing fest, like all good stories about clearing tables do. Helene and Joella talk about something they are going to implement into their own cafe job and how it affects a customer experience. Both of them confess how they themselves were Margarets in a situation, and this week's question of the week makes Joella question the intricacies of a super power.
On this week's episode, Joella and Helene experience the stark contrast of back to back concerts, they answer a question from a listener and they explore some cultural differences regarding directions and measurements. It might not sound riveting but throw in the question of 'What does a leader look like?' and 'Did the hot dog make it to the seat?' and you have an episode.
On this week's episode Joella and Helene walk down memory lane and share how their hospitality stories began. They expose their polar opposite emotional responses to saying goodbye to their homeland, and this week's "Who Does That?" creates some disturbing minds eye images...you have been warned.
She's back! On this week's episode, Joella is back in the 'studio'! Two days after getting off the plane Joella and Helene go to a concert, a cyclist attacks Helene with their sweat, a real life Margaret encounter takes place, oh yeah and they talk about New Zealand. After three weeks of being apart, their friendship is tested by Milo's question of the week and laughter is inevitably had. It is good to be back together.
On this week's episode, Joella and Helene discuss the lack of personal space while working behind the counter of a cafe, how a personal touch becomes a questionable act and how a little bit of eavesdropping can create drama. Helene has a light bulb moment about kiwis and Joella debates on what she would do for a years long holiday.
On this week's episode, the seasons are shifting towards outdoor dining in the northern hemisphere, Joella and Helene discuss patio woes. While Joella is still on holiday in New Zealand, this episode is slightly shorter but filled with laughter and some Canada Day celebrations.
On this week's episode, Helene and Joella have some thoughts, views and opinions on others, thoughts, views and opinions. Helene chases someone famous through the airport and Joella makes a confession she'll likely regret later.
On this week's episode, Joella shares some exciting news that has been kept secret for the last few weeks. Travel stories are swapped and a discussion on what tipping looks like in different continents, occurs. With this week's Milo question the fate of the world's musical future is at stake.
On this week's episode the curtain is drawn back on what really goes on behind the scenes of recording a podcast, some bloopers that have occurred and some shorter stories that have ended up on the cutting room floor.
On this week's episode, Helene and Joella discuss the importance of a good sandwich when it's time to let someone go. A gang of Margarets descend upon them during a busy rush. They share some insights into what makes them miss their home countries and a question from a listener runs wild, whether in public or private - that'll be up to you.
On this week's episode, Joella and Helene resolve the jams and jellies confusion the previous episode. Helene shares some customer stories from the long weekend, weekenders. A customer's relationship status gets evaluated from a 'behind the counter' perspective, there's a chat about the weather and Milo's question of the week has Joella stumbling over her words.
On this week's episode, Joella and Helene get confused about jams, jellies and jello. They explore how having a different accent can cause confusion, or hilarity, with certain names or animals. Milo's question of the week creates a weird visual and they explore the nuances of working on Mother's Day and how customers can make a lasting impression.
On this week's episode Joella and Helene pour some cold water over the steamy notion that owning a cafe is romantic, through the realities of needing a pee on a hot busy day when there is no time to stop. Helene walks in half way through a story, gets confused while telling another one and Joella shares some back pocket comebacks she's been dying to say to customers.
On this week's episode Helene has a public announcement, Joella tries to describe the difference between New Zealand food and Canadian food and they both talk about the feeling they have sometimes, of being famous. There is a story of a random encounter with a stranger, they share what it really means when you are being called a madam and what happens when customers try to be funny when hands are loaded fully...or was that fully lo...
Is common sense something you're born with, or a learned attribute? This week, Joella and Helene explore what a lack of common sense looks like, they introduce a new genre of cafe customers, Margaret is brought to life and they may have just created a new Saturday night tv show.
Have you ever wondered what goes on behind the counter at a cafe/restaurant? Here's your chance to have a peak behind the scenes of the hospitality/customer service. Joella and Helene talk about the funny things customers say, how to reign in a belly laugh in an inappropiate situation, what it is to be a weekender, and exploring the frustrations of 'Who Does That?'
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