Be a Best-Run Business
These Podcasts go beyond Fame or even rental software and technology. These address how you can improve your business, whether with rental-specific topics or general business topics. Guests will include anyone inside or outside of rental who can add value to your business.
Episodes
In the final episode of our five-part series, Nicolina, Joe, and Jared explore how rental businesses can strategically use technology to stay competitive. Joe shares his decades of experience watching the industry evolve from paper systems to today's digital tools, while Jared discusses the importance of actually understanding the tech you implement. They talk about important tools like customer portals, telematics, and ro...
In this episode of Be a Best Run Business, Nicolena, Joe, and Jared tackle their fourth principle: having one version of the truth. Joe paints a vivid picture by following a single piece of rental equipment through different departments - accounting tracks depreciation, service knows maintenance history, rental systems show income, but nobody has the complete picture. This leads to costly mistakes, like accidentally sellin...
In this episode of Be a Best Run Business, Nicolena, Joe, and Jared explore their third principle: taking informed actions. They dive into the difference between reactive and proactive decision-making in the rental world. Jared explains how reactive decisions happen minute-by-minute, like emergency road calls or last-minute reservations, while proactive planning helps create flexibility for when those inevitable surprises ...
When plans change (and they always do), how quickly can your rental business adapt? Nicolena, Joe, and Jared tackle the reality of constant pivots in the equipment rental world - from last-minute cancellations to emergency breakdowns that leave customers stranded.
This episode gets tactical about decision-making under pressure. The hosts walk through real scenarios: What happens when the equipment arrives but doesn't fit th...
In this episode of Be a Best Run Business, hosts Nicolena and Joe are joined by Jared to dive into their first principle: empowering customers. It's not just about good service - it's about really listening and asking the right questions. Jared shares stories from the rental business about how understanding what customers actually need (not just what they ask for) builds trust and long-term partnerships. Joe adds insights ...
Join Nicolena, Joe (founder/CEO), and Jared (senior rental specialist) as they introduce their new podcast series focused on helping rental businesses thrive. This inaugural episode unveils five core principles that form the foundation for running a successful rental operation: empowering your customers, being nimble and quick, taking informed actions, operating from one version of the truth, and exploiting technology.
The ...
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