How many calls are your admissions teams missing—and how much revenue is slipping through the cracks because of it?
In this episode of Brainwaves by Opus, host Humberto Buniotto sits down with Jessica Walker, the founder and CEO of Care Sherpa, to talk about the “last mile” of patient access—and how behavioral health organizations can transform patient inquiries into actual care.
With 20+ years of experience in patient engagement and healthcare marketing (including leadership roles at Gallup, Press Ganey, and Clariture), Jessica shares how her team is helping practices in 38 states improve conversion rates, reduce no-shows, and use tech + human empathy to improve intake in high-stakes care environments like SUD treatment.
Connect with Jessica on LinkedIn: https://www.linkedin.com/in/jessicawalker/
- Learn more about Care Sherpa: https://www.caresherpa.com
- Follow Care Sherpa on LinkedIn: https://www.linkedin.com/company/care-sherpa/
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