Business Transformation Pitch with The CX Goalkeeper
Digital & Business Transformation | Customer Experience | Leadership | Innovation This podcast goes beyond theory. It brings you real-world experiences from best-in-class experts who explore the intersection of people, technology, and measurable business results. Hosted by Gregorio Uglioni—global transformation leader, keynote speaker, and recognized authority in Customer Experience (CX)—each episode features insightful conversations with top executives, innovators, and changemakers. Discover how today’s leaders are accelerating transformation, leading with purpose, driving innovation, enabling human-centered growth, and creating lasting value across customer, employee, and operational dimensions. Smart insights. Bold ideas. Real impact. Your weekly pitch for a smarter way to lead and grow.
Episodes
What does it take to create a workplace where people thrive, expectations are high, and trust is real? In this episode, Eric Stone shares practical advice from his book Jumpstart Your Workplace Culture. From leadership values to employee development, you’ll walk away with powerful tools to transform your organization.
The Top 3 Key Learnings
1. Culture is the catalyst for execution — Strong relationships, clear communication, and...
In this episode, we deep dive into what digital transformation truly means. Roy emphasizes that it’s not just about technology; it’s about reimagining both the work and the ways of working to produce a customer-centric business transformation. He shares compelling examples from contact centers and airlines to illustrate how digital tools can be enablers rather than solutions looking for problems.
But it’s not just about the ‘what’ ...
The CX Goalkeeper Podcast joins the Customer Experience World Games 2025.
With the incredible honor of interviewing captains, vice-captains, judges, and friends of the CXWG 2025.
These are brief interviews that share the experiences of outstanding individuals who help charities improve.
Customer Experience professionals worldwide come together to share their experience insights and help others.
The CX World Games take place over 4-...
In collaboration with CCW Europe Summit 2025:
CCW Europe Summit 2025 unites CX pioneers to solve today’s challenges and shape tomorrow’s solutions. Dive into next-gen AI, journey redesign, and customer-centric growth with leaders from Google, Nestlé, Ryanair, and more.
Spot are limited! Join the event join the movement:
Use the discount code CXGOALKEEPER20 for 20% additional discount!.
In collaboration with CCW Europe Summit 2025:
CCW Europe Summit 2025 unites CX pioneers to solve today’s challenges and shape tomorrow’s solutions. Dive into next-gen AI, journey redesign, and customer-centric growth with leaders from Google, Nestlé, Ryanair, and more.
Spot are limited! Join the event join the movement:
Use the discount code CXGOALKEEPER20 for 20% additional discount!.
The CX Goalkeeper Podcast joins the Customer Experience World Games 2025.
With the incredible honor of interviewing captains, vice-captains, judges, and friends of the CXWG 2025.
These are brief interviews that share the experiences of outstanding individuals who help charities improve.
Customer Experience professionals worldwide come together to share their experience insights and help others.
The CX World Games take place over 4-...
In collaboration with CCW Europe Summit 2025:
CCW Europe Summit 2025 unites CX pioneers to solve today’s challenges and shape tomorrow’s solutions. Dive into next-gen AI, journey redesign, and customer-centric growth with leaders from Google, Nestlé, Ryanair, and more.
Spot are limited! Join the event join the movement:
Use the discount code CXGOALKEEPER20 for 20% additional discount!.
The CX Goalkeeper Podcast joins the Customer Experience World Games 2025.
With the incredible honor of interviewing captains, vice-captains, judges, and friends of the CXWG 2025.
These are brief interviews that share the experiences of outstanding individuals who help charities improve.
Customer Experience professionals worldwide come together to share their experience insights and help others.
The CX World Games take place over 4-...
In collaboration with CCW Europe Summit 2025
CCW Europe Summit 2025 unites CX pioneers to solve today’s challenges and shape tomorrow’s solutions. Dive into next-gen AI, journey redesign, and customer-centric growth with leaders from Google, Nestlé, Ryanair, and more.
Spot are limited! Join the event join the movement:
Use the discount code CXGOALKEEPER20 for 20% additional discount!.
The CX Goalkeeper Podcast joins the Customer Experience World Games 2025.
With the incredible honor of interviewing captains, vice-captains, judges, and friends of the CXWG 2025.
These are brief interviews that share the experiences of outstanding individuals who help charities improve.
Customer Experience professionals worldwide come together to share their experience insights and help others.
The CX World Games take place over 4-...
In collaboration with CCW Europe Summit 2025:
CCW Europe Summit 2025 unites CX pioneers to solve today’s challenges and shape tomorrow’s solutions. Dive into next-gen AI, journey redesign, and customer-centric growth with leaders from Google, Nestlé, Ryanair, and more.
Spot are limited! Join the event join the movement:
Use the discount code CXGOALKEEPER20 for 20% additional discount!.
This episode is a powerful conversation with Peter Nicholson about transforming home healthcare through Ohana. Discover how his personal mission and professional background are creating real change in aged care, training caregivers with purpose, and helping older adults live with dignity.
About the Guest
Peter Nicholson is Managing Director of ALTKEA, a global healthcare consultancy.
For five years, he was responsible for the globa...
We are revisiting one of the most downloaded episodes of the CX Goalkeeper Podcast; we were joined by Joey Coleman, an expert in customer experience and the author of "Never Lose an Employee Again." This insightful discussion peeled back the layers of employee experience, its impact on customer experience, and how businesses can excel in both.
Top 3 Key Takeaways
- Employee Experience as a Recruiting Tool: Companies can differen...
Are you truly the leader you want to be—or just reacting under pressure? In this powerful episode, Sabina Nawaz shares hard-earned insights from decades of coaching CEOs and writing her new book, You Are the Boss. Discover how to navigate leadership challenges and lead with intention, clarity, and care.
About the Guest
Sabina Nawaz is an elite executive coach who advises C-level executives and teams at Fortune 500 corporations, gov...
In this compelling episode of the CX Goalkeeper Podcast, Gregorio Uglioni invites Stacy Sherman to delve into the heart of customer experience (CX) and leadership. Known for her mantra of “Doing CX Right,” Stacy shares her journey, emphasizing the human aspect of businesses and the crucial role of leadership in fostering a culture of engagement and loyalty.
A Short Description of the Guest
Stacy Sherman is a distinguished voice in ...
This episode is a goldmine for leaders, CX professionals, and anyone working in contact centers. Irina Hollatz, workforce management (WFM) expert and podcast host of “WFM Unfiltered,” shares powerful insights on how workforce management impacts customer satisfaction, how AI can support—not replace—humans, and why empathy and process are key to digital transformation. This is a must-listen for anyone who wants to deliver exceptional...
In the ever-evolving customer experience landscape (CX), the CX Goalkeeper Podcast stands out by bringing thought leaders and industry pioneers to discuss the future of customer engagement and leadership. This "best of" is no exception, featuring an insightful conversation with Lou Carbone, a trailblazer in experience management and the founder of Experience Engineering.
About the Guest: Lou Carbone
Lou Carbone has been at the fore...
In Episode 233 of the CX Goalkeeper Podcast, host Gregorio Uglioni speaks with Sarah Caminiti, Head of Customer Service in the US at Acam and the host of the Epical Growth podcast. This episode dives deep into foundational leadership and how it shapes strong CX teams and business results. Sarah shares powerful, real-life insights on building empowered teams, asking better questions, and leading with empathy and purpose. This episod...
Released date: April 2025 Episode Number: 233 Name of the guest: Vance Morris
Why You Can't-Miss This Episode
In this magical episode, Vance Morris shares powerful customer experience strategies straight from the Disney playbook. As a former Disney cast member and a business owner who successfully adapted these strategies into non-glamorous industries like carpet cleaning, Vance reveals how any business can create unforgettable exp...
In this inspiring episode of the CX Goalkeeper Podcast, Luke Jamieson shares his bold vision for the future of work, customer experience, and employee engagement. From human-centered organizations to the power of authenticity and observability in CX, Luke’s energy, ideas, and real-life stories will challenge the way you think about leadership, workplace culture, and recognition.
About the Guest
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