Episode Transcript
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(Upbeat Music)
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Hello, this is Angie Burns, the owner and
publisher of Allen City Lifestyle, and
welcome to the Allen City Lifestyle
Podcast. On our podcast, we celebrate the
positive, supportive, and inclusive
contributions of local businesses,
organizations, and individuals making an
impact on our community. We like to
celebrate all of the amazing things that
are going on in Allen, Fairview, Lucas,
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and Parker, and share them with our
listeners so that you know the best in
class businesses, the organizations
making a difference in our community, and
the individuals who are making an impact
on our residents here in our area.
We are here with Daniel Borden of the
Daniel Borden Agency with State Farm. So
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you're gonna enlighten us on all things
insurance today and help us solve all the
problems in the world, and then
everything's gonna be a
beautiful, happy place again, right?
It's a tall order. But Daniel, introduce
yourself to us. Just kind of tell us a
little bit about who you are and your
agency, and then we'll get into the
nitty-gritty about the insurance on its
own. Yeah, great. Well, thanks for having
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me, by the way, Angie. Of course. Yeah.
So just been in the City of Allen since
2021, opened my doors in March. And I've
got a-- That's a great timing to open
your doors of a new business. Yeah, it
was a fun ride. Yeah, I bet. And you
know, I've got a great team and part of
that is learning how to ride post-COVID,
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the changes that have happened. But yeah,
I've been, I would say, I would like to
say I'm a Texas native, but I'm a
California native. I moved here probably
before it was cool. Got here as fast as
you could. Before it was cool, yeah.
Yeah, probably pushing 20 years ago. So
definitely was like, I'm staying here. So
it was totally your choice 20 years ago
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to move to Texas, because you're like 20
years old. Yeah, yeah. It was a business
move. Well, we'll just say that. Maybe
not, but might've been a family decision.
But that being said, I chose to stay. And
I was like, because you know, California,
nothing against it, but they're Texas I
really fell in love with. And so leading
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into business ownership and where can I
be at the most value, I've found I ran
into insurance. I worked for an agent for
several years, learned all the ropes,
learned business ownership and everything
and opened my doors and have been growing
ever since. And you've been open seven
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years now, is that correct? So yeah, 2021
we're going four and a half years. Four
and a half years, but you were in, I know
there was a seven in there somewhere last
time I talked to you. Oh, I've been with
state. With state farm for seven, okay.
Yeah, yeah. Okay, that's where it came
from. I wasn't just making things up, I
promise. So tell us a little bit about
why you got into insurance. What was it
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that was appealing to you? Was it the
servant side of it, of being able to help
people or a lot of people get into
insurance not really knowing what to
expect and not really knowing what it is,
but they don't last very long. So what
has kept you in insurance for so long?
Yeah, and it couldn't be more true saying
that, but that it, I mean, it is not for,
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you would think it's not for everybody.
Me looking back, I'm like, I think it's
for everybody. I love it, but I grew into
it. So initially it's like, where can I
make the most impact, the biggest splash?
And for me, I wanted it to be in the
result of like how many careers could I
develop? I wanted my business model to be
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not just like numbers and profits, but
that is directly linked to leadership.
Okay. Yeah, so that was, and with
insurance, it's all about. So developing
younger agents and helping them then help
serve the community and being able to do
that kind of on an exponential level
instead of just you helping, but
developing other people. I love that. I
love my customers, yeah. But my team is
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my top priority. And you have a great
team. Your team is growing and it is,
I've seen it grow over the time that
we've known each other, but tell us a
little bit about the culture at your
agency and why do people choose to be a
part of the Daniel Borden Agency and why
do they stay with you? Yeah, because it
is a very, there's like, we have a brand
and I'm surprised sometimes pleasantly
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hearing what customers say, but there's
just a commitment to the customer that my
team has like individually and there's
stuff that I train in that there's a
level of a standard I hold, but then
there's things that my team does and I
encourage it, but then they surprise me
the levels that they go to,
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whether it's just reaching out after
hours or just double checking in
different ways and like things we've been
able to reverse and change and help solve
big problems for customers who came to us
from other companies
or are dealing with a tough situation.
And I hear it and I'm like, wow, this is,
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and I hear it from the customers because
they're calling me and they don't wanna
talk to me, they wanna talk to my team.
Right, right. You're just the name on the
door. You're not really a real person.
They love my team, yeah. So tell me a
little bit about some of the situations
where people have had negative
experiences and then come over to you. So
what are some of those stories? A lot of
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people don't realize that there is a
difference in types of insurance and the
people make such a big difference because
you get what you pay for. You buy cheap
insurance, you get cheap customer service
and then you go with a higher, more
quality brand then you're gonna get a
level of services difference. So what is
some of the differences that your team
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can provide? Yeah, and I can talk a
little bit about the company but really
it is the team. So there are a lot of
differences especially if you talk about
homeowners policies. It's not required,
it's required by a mortgage company but
it's not required by law. So when you
walk into, okay, I'm buying my house for
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the first time or it's my second home,
third home and everyone surrounding the
deal just wants it to be done. They're
like, okay, let's make sure the numbers
work. Well, for a lot of folks, this is a
very large asset that they're gonna be
building equity in and there's several
ways that you can lose your home. You
might lose your home because of a fire or
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a tornado or something like that, you
might but you might also lose it because
something, a situation happened with your
income because of the health condition or
because of the untimely passing. And we
find that it's in the multiples of how
many more times a customer will lose
their home because they made sure
everything was right for the escrow but
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then an emergency happens and there's
nothing there to keep the house down. So
you look more at the fine print of what
are the details of the deal not just the
numbers for the end game. We have more
fantastic information coming your way so
stay with us because City Lifestyle with
Angie Burns will be right back.
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(Upbeat Music) At City Lifestyle, we only
partner with best in class businesses and
a lot of times people will ask me, well,
what does that mean? We do a very
rigorous vetting process for anyone who
is allowed to advertise in our
publications. We only partner with people
who are four and five star businesses and
to have great reviews with Better
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Business Bureau, have all of their
licenses and certifications up to date.
We wanna make sure that our readers and
listeners are only being recommended
businesses who are going to go above and
beyond so you know you are
getting a best in class business.
(Upbeat Music) Tell me a little bit more
about with the homeowners policy what
should someone be looking for? What is
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necessary in a policy? Great question.
Cause everyone looks at the very first
line which is coverage A and it's this
much if my house burns
down and that's wonderful.
But there's policies are built different.
There's HOA, HOB, H03 and HW and there's
several others. And then there's all
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these caveats within them. So you could
have a policy that would pay if your
house burned down but then if you have a
slow leak under your wood floors and it
damages your wood floors which we had
happen to a customer, $144,000 claim. Oh
my gosh. So that's a box that's checked
or not checked. Okay. It could be a
million dollar policy and a million
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dollar policy but one of them has the
check and one doesn't. You look at the
price and you're like, oh, well this
one's cheaper. Same coverage A it must be
better. But that you're one loss away
from you might have to take out home
equity line of credit. You might have to
dig into your savings or retirement and
or some for some if you don't have those
and that's where it's same thing you
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could lose the house even though it
didn't burn down. So what are some of the
misconceptions that people have the
fallacies that are out there when it
comes to homeowners insurance and I do
need this or I don't need that. Like you
just talked about with the flooding or
the the slowly type of thing. So what are
some other stories that you've witnessed
over the years that
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kind of stand out to you?
There's some policies that are,
there's two different types that it
breaks down into a policy that's at all
risk. Everything's covered minus common
exceptions and then there's a name peril
policy and the name peril
policy lists certain losses
and if that loss that your house
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experiences is not in that list, it's not
covered. That's like step number one. I
feel like insurance is a shoulda woulda
coulda type of thing like you never know
what you don't know until you don't know
it and you need to know it and so that's
your job is to know everything that we
don't know until to prevent us from
having those oh no moments that when it
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happens. So the same thing applies with
life insurance. So a lot of people think
they're covered with life insurance until
they need to use that life insurance or
someone in their family needs to use that
life insurance. So tell us a bit about
the fallacies with life insurance because
you do all types of insurance at your
agency. Yeah, that's one of the main
things we do is help people really
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prepare for the unexpected and when you
prepare for the unexpected, there's a lot
of things that can happen
and what we hear most of all, if you're
asking about a fallacy, I would say is,
well, if I have life insurance through my
job, then I don't need life insurance.
Okay. Life insurance and then one of the
first things we ask is how
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long have you been at the job?
Because if you've been at that job for
three years and then you have this
opportunity of a lifetime come your way,
it may or may not have that coverage.
There may be a six month elimination
period where you're not qualified to have
that coverage as well as we've had folks
where they get to the older ages and
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they're ready, they've stuck with their
company for 30 years, they're ready to
retire, they wanna keep that coverage and
they either can't keep it or to keep it,
they're gonna be spending 10x-
Astronomical amounts of money. 20x. Wow.
What they thought was a fair price and it
may have been a fair price in your 20s,
30s, 40s, 50s and you can get great
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coverage in your 60s but when you're
looking at coverage from a group life
insurance policy, the benefits to those
is that your company's paying for it.
Right. Take the freebie, right? But if
you wanna make sure that your coverage is
rock solid for your family, then yeah,
look at, well, what happens if it takes
six months for the company to pay out if
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I passed away? Does my family, are they
okay with eating into our savings or
selling the house? Have savings. If you
have it, yeah, right? And we look at that
and the stats of like how many people
have six months of savings now compared
to 50 years ago, right? And it's like
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every decade, the numbers are constantly
shifting. So insurance helps you cover
that risk, right? So it's like you may be
able to build that legacy before your
legacy is built, you have coverage so
that really, if something happened to you
tomorrow, which not gonna would it
happens to no one, but we know it
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happens, right? So only, what is it? The
only things you can avoid like death and
taxes or something, eventually you're
gonna pay out. Yeah, yeah, it's the one
thing that's gonna pay out and we help to
make sure that when your family's sitting
across from us, that we get it right. Do
you work with estate planning attorneys
and people like that? Is that somebody
who, if we have some that are watching or
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listening right now that they should get
in contact with you to help navigate
that? Is that somebody that's a good
synergy partner for you? Oh, absolutely.
Yeah, so one of my close friends who's at
my wedding was, yeah, my attorney, but he
helps a lot of my customers with that and
his whole team with, with their just
final planning, wills, estates,
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anything family, there's some great folks
and they're in this, in Allen actually.
In our area, yeah, absolutely. So give me
a bird's eye view of the differences
between like you always hear like whole
and term, like what is the difference
between like whole life and term life
policies and is there one that's better
or are they just different circumstances?
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The most important thing is if you passed
away tomorrow, the check that's gonna be
written to your family, is it enough to
take care of them? Okay. And once you
have that down and you're qualified for
that amount, then the question is how do
you want it to, what do you want the life
insurance to do? There's two questions I
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ask every customer, how long do you want
your life insurance to last?
And once we know that question, that a
lot of times they hear, well, till I die,
right? Because I've paid for it, I want
it to pay out. Well, term, if you wanted
a comparison, term is like when you're
running stairs in high school, you're
running the bleachers. Yeah. You start
off and you're good. That's terrible.
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It's gonna remind me. Yeah, but you know,
the first several steps, you're good.
It's the last few that kill you. So a
term policy-- And then you need life
insurance. Yeah, yeah, yeah. Whereas when
you have a more, like you're saying, a
permanent, I like to use the word, think
of it like a bucket. Because it's in a
way you own the policy. And with
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government regulation, if you're paying
premiums to own it, they overcharge in
your younger years so that they can
undercharge in your older years. So you
never have to worry about rate increase.
So you lock in a rate, but because of
that overspend, there's growth on that
and there's a value to it. So you get
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access to that account value and it
basically fills the bucket. So if you
die, your family, it pays out your
family. But if you like, you can use that
money, whether loaning it to yourself or
surrounding some of it, you can get that
cash back. Stay tuned. We will be right
back with City Lifestyle with Angie Burns
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after these short announcements.
(Upbeat Music) Thank you for tuning into
City Lifestyle with Angie Burns. We are
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can. If you would like us to come out and
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during the months of May, June, July, and
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Lifestyle block party today.
We were talking about, well, what's the
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difference between the cost and the
price? Right. A price of a
term policy might only be $20.
Whereas a bucket policy, I like to call
it, there's lots of permanent, right?
Could cost two, three, $400, $1,000,
$2,000 a month, right? But because of the
value, there's a net. And sometimes
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there's actually more value, cash value
in the policy after a certain period of
time than what you put in. So then the
price of one might be less, but the
actual net cost over 10, 20, 30 years,
that's when you start to see, this is a
part of my long-term planning that should
be in addition to my retirement planning
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and in any investments that I have. Okay,
so tell me who your ideal client is, who
should contact your agency? Because
everybody needs insurance. So do you have
a certain type of client that you like or
is anybody everybody? We will talk to
everybody. Okay. Yeah, and now it's like,
do we have every policy for every person?
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No, but there are, we look at your whole
situation and we go, how can we help life
go right? That's our whole goal, plan for
the unexpected, help life go right. And
so we might have a customer call in where
there's certain policies that they may be
interested in that we can or cannot help
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with. But then when we look at the
coverage that they have right now,
there's a gap in the coverage. And that's
when you were mentioning some of the
horror stories. We have some
people call and they're like,
I thought that was covered. Right. It's
not right now. And so we do help fill
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gaps sometimes, right? But really I would
say, honestly, we wanted to reach out to
the people that enjoy your magazine.
Because honestly, with our company and
everything that we do, that's a prime
customer. The people who live here, work
here, play here. Not just with coverage,
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but savings too that we have found. You
think, well, you give what you pay for.
The thing is when you're with a great
company, long-term they can play a game
where their prices actually end up being
a better price. Without it being the
sacrifice of coverage. Yeah, absolutely.
And I know that you really love being
involved in the community too. So you
really like working with people who live
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here, who come into the office and who
you can go out and support in different
ways as well. Tell us a little bit about
the community aspect of your agency. And
I've seen your team out supporting local
sports. And I've seen you guys out doing
a lot of things with the chamber, the
community. So tell us about that aspect
of your business and why you love
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supporting our community so much. Yeah,
no, I'll tell you, I like being the best.
And I like anything that's the best. Not
competitive at all. I'm competitive. But
I'll just tell you that Allen Eagles and
everything they do, and I love all of
Texas, right? But I can have a favorite.
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And it's like the way they do. So I
connected with Coach Lee and chatted a
bit and was like, I wanna sponsor the
boys, give them a game ball or like a
player of the week. So which I thought
was like a cool thing for them and the
boys, but I didn't
realize for the students,
I go out there on a Monday at six in the
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morning and they're hustling. They're
like, they've got an operation going on.
I'm like, this is the real deal. So just
seeing that and then seeing them get
psyched for one of their buddies that had
eight sacks, right? And it's like, this
is it, man. I bet it pumps you up just as
much as it pumps them to be able to get
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out there. Six a.m. on a Monday sounds
miserable. I don't know the last time I
saw six a.m. on a Monday.
Hopefully never, never again.
Unless somebody is like dying and then I
need to call you at six a.m. on a Monday
for life insurance. And you're like, it's
too late, you should have already done
it. Which we have, like my whole team I
think is now insured through you with
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their life insurance.
But I appreciate everything that you do
for this community and being so involved
in having that heart for service in the
community and not just like a lot of the
stereotypical insurance people, they
don't last long because they get in it to
make a buck, not to make a difference.
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And I do feel that the Dannon and Borden Agency is not representative of that mentality. And I appreciate that with you, which is part of the reason why we wanted to partner with you with C and I
think that's the best way to reach you
and your team. Yeah, I'd say the best
way, I'd probably say text the office
number so we do text and call. You can
call during work hours. Texting's my jam
right there. You can text at one in the
morning, we're gonna get that text and
you just say, hey, I wanna talk
insurance, give us your name and we'll
get in touch with you. At
six a.m. on a Monday morning.
Maybe eight, 30, maybe nine o'clock. But
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yeah, when we're over, but yeah, I would
say that's great. Yeah, my website is
getborden.com. And the email, you can do
quote at getborden.com, info at
getborden.com, Daniel at getborden.com,
we keep it simple. So you fill in the
blank there and we will be in touch. Or
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just stop by, we're right next to mom's
cafe off of-- It's delicious. I will go
there at six a.m. on a Monday morning.
Yeah, swing by, say hi, yeah.
And pull your homeowners policy and we'll
do it side by side. Over pancakes. Yeah,
there you go. Yes, all right, so call
Daniel for pancakes at mom's cafe and a
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review of your homeowners insurance.
Well, thank you so much for being here
with us today, Daniel. Tune into City
Lifestyle with Angie Burns on Spotify or
on our YouTube channel as you guys are
now. And you can learn more about our
amazing partners and all the difference
that they're making in our community. So
thank you so much for being here. Thanks
for having me, Angie. (Upbeat Music) If
you are looking for the best place to
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market your business to our local
community, please consider City Lifestyle
Publications. I personally own the Allen
and Plano territories, but we have over a
dozen luxury publications in our area. We
are a nationwide brand, so we have over
200 publications across the nation. And
we really do value high editorial
integrity, beautiful photography, and
(23:17):
making sure that your story is told in a
respectable and beautiful way. So if you
would like to learn more about how to
become an advertising partner of City
Lifestyle Publications, feel free to
reach out to us because we are your
ticket in the door to get you face to
face with your next client.
(Upbeat Music)