In this episode of Dear Corporate... Love Stores, hosts Bekki Cait and Matt Copeland delve into the pressing issue of disempowerment in the retail industry.
They discuss how the current obsession with standardization, efficiency, and brand protection is damaging employee engagement, increasing turnover, and ultimately hurting business performance.
Using real-life examples from their experiences in retail, they highlight the importance of empowerment in fostering engaged, autonomous, and capable store teams.
Tune in to learn how instilling trust and flexibility in your team can lead to better customer service, lower turnover, and a more enjoyable work environment.00:00 Introduction01:28 The Evolution of Retail Leadership03:20 The Impact of Technology on Empowerment in Retail06:25 No Time to Learn11:36 The Empowerment vs. Brand Protection Paradox in Retail19:38 Case Study: Old Navy's Approach to Empowerment24:51 Making the Right Decisions for Your Store26:29 Empowerment in Customer Service28:18 Empowerment in Operations29:29 The Impact of Rigid Policies on Employees32:18 Empowering Your Team for Better Retention34:20 The Issue With Automated Schedules40:55 What Humans Can Do That Technology Cannot45:00 The Vicious Cycle of Standardization and Turnover48:33 Final Thoughts on Empowerment and Leadership
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