In this episode, Michelle Pritchard speaks with Tony Van Eyk, Managing Director of BirdEye Australia, about the challenges dental practices face in managing their online presence and customer engagement. They discuss how BirdEye's platform helps practices attract new patients, improve customer experience, and save time through automation and AI technology. The conversation highlights the importance of adapting to changing consumer behaviours and the need for dental practices to embrace modern tools to stay competitive.
Takeaways
- Dental practices feel overwhelmed by online engagement demands.
- BirdEye helps attract patients cost-effectively through local search.
- Online reviews are crucial for building consumer confidence.
- Automated follow-up campaigns can enhance review collection.
- Consumer behaviour is shifting towards AI and chat-based searches.
- Customer experience expectations have changed post-COVID.
- Practices need to provide fast, digital experiences.
- AI tools can significantly save time for dental practices.
- Integration with practice management systems is essential.
- Embracing technology is key to staying competitive in dentistry.
Connect with Tony Van Eyk and BirdEye Australia:
Website: https://getbirdeye.com.au/
Facebook: https://www.facebook.com/birdeyeaustralia
Instagram: https://www.instagram.com/birdeye_australia/
Tony Van Eyk - LinkedIn: https://www.linkedin.com/in/tony-v-95553924/
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Helping Dental & Specialist Practice Owners Build Systems That Work—So You Can Focus on Dentistry.
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